I ordered something over the phone from the central Things Remebered office and Mary was great! She…read morehelped me with my order, gave me a break on shipping costs and was very nice to work with. Great customer service!

I came in here after talking with expensive Rochester jewelry stores and specialty watch shops all…read moreday about engraving the back of a watch. Most of them told me "The back is too small for 8 words, they will probably come out wobbly" or many simply told me they couldn't do it at all ( knowing I had a 2 day time frame before I needed it done). I called before I came and the girl on the phone told me that it wouldn't be any problem at all. She gave specific instructions on where to park, (Children's Place, District 1) so it would be the most convenient outside entry to walk in and be right by the store. I went in dropped off the watch and picked out the font I wanted & wrote my message. That part took about 20 minutes. It was done same day and turned out BEAUTIFULLY! Cost only 30$!! Definitely will come back to this store for future engraving needs!!

Worked there for 27 years! Retired from there at age 65. My retirement gift...nothing! Not a letter…read moreof recognition, not a phone call, nothing! Felt like a punch to the gut! After I gave them 27 years they gave me a kick to the curb. Real nice TR!

Kind of a forgettable store…read more THE IRONY. We didn't have a great time in here. Not a fan of the employees and a lot of the products are cliche or overpriced. It's a chain gift shop so it's kind of the same all over the country and there are much more imaginative gift shops out there. This one is in the old Oakland Mall and doesn't get as much business as a lot of the other stores in this mall.

Because of the horrible and condescending way Melissa from this location spoke to me on the phone…read morewhen I simply asked for information for engraving I will not be giving things remembered my services. Please learn how to not be rude when talking to customers.

I had the absolute worst experience here! I have never felt so disrespected in my life. I was…read moreinquiring about a box and the associate was so rude, I had to walk out of the store while my sister made a purchase I was so upset! I was there 8/27/22 at 2:30pm.

Michael was very helpful in resolving a problem with an engraving we had. It was totally our…read morefault; but he went out of his way to make it right. Will definitely use this store again, and recommend them.

Outstanding experience. Scott went above and beyond engraving a wine glass for my Dad. Thanks so…read moremuch!!

Experienced top notch customer service with Ken this evening! He was very patient with my million…read morequestions and was very thoughtful in planning my engraving lay out. Ken's helpfulness is more of what many retail stores need. Thanks Ken!

They can't get orders right. There is constantly something wrong with it. We ordered parents' gifts…read moreand I ordered a gift for my husband for our wedding. Gifts are sloppy for the amount of money you pay. The gift from my husband was a locking box - and while beautiful, it reeked of gross glue - still does. Our dad's gifts were pocket watches in engraved boxes. Both boxes had the engraved plate falling off and wouldn't stay in place. Even the replacements came with the engraved plate fallen off already. Our mother's gifts were music boxes. Both came with yellow glue all over (off-white felt inside) and messy. We had replacements made. The glue was better but not perfect. For how much money we spent, it should be pretty darn perfect. We settled with what we got and that was fine. TR ended up refunding some of our money because of all the troubles. Also, we weren't able to have our parents gifts to them until after the wedding because of the issues. Next, the watch I ordered for my husband was gorgeous, but ran about a half hour fast every couple hours. They sent us a new one... but the engraving was different (enlarged and with lots of spacing). I emailed again, this time two customer service agents replied. One said she would use the pic I sent of the original and compare it before sent out. The other said to take it into a store nearby to get it engraved correctly. When the next watch came in the mail and it was still incorrect, we went into the store (with the original watch and the incorrect replacements). I left the original for comparison when engraving a new watch. They handed me the original saying that was the new one (which I knew it wasn't because we had taken links out to fit my husbands wrist). They said they would have to call the main whatever to get the ok to do this as many replacements had already been made. We had no contact back from them whatsoever, leaving me to call 1-2 times each week to check up on the status. The last time I called a few days ago, I was asked "can we call you back in an hour?" No call back was received (I had already verified my number with them many times before because of the lack of communication). We decided to go in the store yesterday to check the status. The employee, while working with another customer, asked us how she could help. Once we hardly said a word, she knew who we were and our situation. She stated a new one was being sent to our address and to arrive Monday (today). I asked about the original and engraved box and she stated that was all sent back to the warehouse as new ones were being made. This upset me as I was never informed this was going to happen and that was the original that I gave my husband when we got married and now it's gone! Also, we have moved - so we told the employee that and she took our new address saying they would send a new one to our new address. This could have been avoided had they communicated with me! Well, our old rental happened to contact us, so I got the watch and box today - and the box is not engraved! And the watch engraving is still incorrect. Upon contacting customer service when I got home, this lady seemed competent and said she would send the pic of the original to her supervisor with our new order (using our new address). She said they would get it right. I hope so! We will wait and see! Until then, I can only give TR 1 star (if that). The Meridian Location probably doesn't even deserve that. (The one time we went in, the employees were 10 mins late to open the store!) Maybe main customer service deserves more stars (3 total?), especially this last lady and the people I dealt with earlier this summer/fall with our parents' gifts.

Shama, the owner, was great! Very personable and wonderful to work with…read more I wanted to get an engraving done on a baptism gift for my niece and of course waited until the last minute to pick what I wanted to give her. After noticing my local Things Remembered had closed its doors and after getting rejected for doing an outside engraving by one business, I found Sami's Engravings in Troy. She was honest in expressing that she would need to see my item to evaluate if engraving was possible at her store which was no issue since I had a flat, thicker, glass surface for which I wanted engraved. I came in Tuesday afternoon for her to complete an engraving by Thursday afternoon. But she was able to get it done and I picked it up in less than 24 hours! The process was able to move quickly because she was technologically savvy enough to shoot me texts for when she sent me emails as I am much slower to respond to emails. This allowed to me approve of the design swiftly so she could do her part to meet an aggressive deadline. And she did it all with kindness and a serving spirit! I would definitely come back to get my nephew's baptism gift engraved (once I figure out what I am getting him)! I will also be telling my friends and coworkers about her store for their gifting needs! It has been so hard to get optimum service since COVID. A+ Service A+ Speed A+ Communication

Sami runs a very nice store and is pleasant to work with. We needed to go through a few iterations…read moreon the plaque for my trophy, but in the end we got it perfect. The price was great, and the quality very nice. Looking around her shop I can tell her printing machine at home can handle just about anything 24x12 inches in size. Todd

they made it right! I'd give them five except for my prior experience. I think you can trust them!!read more

Amazing customer service. I went in today (the day before Valentine's Day) looking for something to…read moreget my fiancé. I picked something out, and asked the girl working if she could engrave it today. She said of course!! I put in my personalization and she told me it would be ready in about an hour. I got a text about 30 minutes later that it was ready! So I went to pick it up, and she pulled it out to show me, and to my shock I realized I had put the wrong date I wanted on it. I started freaking out and apologizing and she immediately told me not to worry, that she would fix it! She got the correct date, and told me to come back in about an hour.. Not even 20 minutes later it was ready for me, and it was perfect!!! Jessica was so amazing with helping me out today! I highly recommend going here for any personalized gift you need! They have great prices, and wonderful workers!!

The location I went to was in Downtown Detroit right next to the Element Hotel…read more Super cute shop with lots of fun items to look at or purchase (cards depicting local areas in the Detroit area), shirts, hats, Lions, Tigers and Detroit gear. Great for souvenirs or gifts. We got a Lions sweatshirt and a couple Detroit t-shirts (yay, they are long enough for tall people 6'4") and reasonable prices. You can try them in the small area in the back, just ask. Cute place for some shopping in the D and proceeds go to Charity!

This is a nice shop with both Detroit themed and Michigan themed products for sale. I wouldn't mind…read moreif it had more Michigan themed items, but the selection is reasonable and includes apparel, postcards, prints, coasters, glassware, and a lot of other merchandise as well as Michigan based products such as Better Made chips and other items. The prices are a little inflated for some items but that is probably to be expected from a souvenir shop and/or one located at Somerset.