THINGS REMEMBERED, Oakland Mall in Troy, Michigan. I dont even think they deserve this one star but i couldnt continue without a rating, so here's what happened. I recently visited there to get a surprise engraving for my boyfriend to honor his deceased brother. I did not get the dog tag from them, it was actually my boyfriends tag, but come to find out later from his sister that it was his deceased brother's dog tag. They went through all this liability stuff about where did he buy it from, it's value, etc. I wrote down exactly what I wanted, how I wanted it and even had it checked with the associate and my friend with me. An hour or so goes by, they call mentioning an error happened. Instead of putting 1986, they put 2016. HOW?! When I asked the associate, he was very unsympathetic and said, "It just happened". Shrugged his shoulders and looked as if he failed to take responsibility for what happened. They said it could be replaced so of course I want another one done right but you can't replace something like this because it was his brothers. I was too distraught so I asked to speak to the manager. I asked how did this happen, she said, "Oh he must have been busy". OR, he just wasn't paying attention! Then it was suggested I buffer it, BUT they don't do it! So I'd have to spend more money on something to correct something that you should have done right the first time! I take it to a jeweler, and they said based on the type of metal the dog tag is, buffering it would make it even worse and actually turn it white! VERY unsympathetic worker, POOR excuse from the manager, WON'T be having my services again. From what I heard, from an anonymous source, this is not the first time THIS LOCATION has done this! read more