Worked there for 27 years! Retired from there at age 65. My retirement gift...nothing! Not a letter of recognition, not a phone call, nothing! Felt like a punch to the gut! After I gave them 27 years they gave me a kick to the curb. Real nice TR! read more

Kind of a forgettable store. THE IRONY. We didn't have a great time in here. Not a fan of the employees and a lot of the products are cliche or overpriced. It's a chain gift shop so it's kind of the same all over the country and there are much more imaginative gift shops out there. This one is in the old Oakland Mall and doesn't get as much business as a lot of the other stores in this mall. read more

Things Remembered - I forgot what I was going to say - Gift Shops Near Me - Troy, Michigan

The only reason I gave this review 4 stars is because I purchased the item online and not through this store, however I'm familiar with this location and can attest they have superior customer service as well! I purchased the Oversized Wine Glass (customized with a name) for my sister in law for a birthday gift. As usual I waited until the last minute to find her something special. I remember a pictured I shared a while back on Facebook that had an image of a large wine glass perfect for a whole bottle of wine. She commented and said that would be perfect for her at that particular moment. What better gift idea, than to get her one for her birthday. It's actually perfect, so perfect, now I want one. I searched online for a company to provide exactly what I needed and on short notice. What other place than "Things Remembered". I was confident in their products and service as they're known in the industry as the best for customized, one of a kind gifts. Perfect! I ordered this item on a Friday and choose 2-3 day shipping. I received my item on Tuesday afternoon, Perfect and just in time! When the gift arrived, it was wrapped so delicately to ensure no damage during transport (lots of bubble wrap!) Great touch Things Remembered! Although she hasn't received the gift yet, I unwrapped it just to take a peak and I was speechless...and jealous! The gift was perfect and the customized message was the topping on the cake. Great touch I might add! She'll love it! Thank you! read more

Very rude manager. Was unhelpful and didn't explain anything about how the process worked. Won't come to this location again.

Andrew at Things Remembered Oakland Mall was so unprofessional and RUDE. He had so much attitude and did not help anyone or answer any if our questions. And when he did answer questions his attitude came out as if he didn't have time to answer us because we are all complete idiots except him. Would never come back. read more

THINGS REMEMBERED, Oakland Mall in Troy, Michigan. I dont even think they deserve this one star but i couldnt continue without a rating, so here's what happened. I recently visited there to get a surprise engraving for my boyfriend to honor his deceased brother. I did not get the dog tag from them, it was actually my boyfriends tag, but come to find out later from his sister that it was his deceased brother's dog tag. They went through all this liability stuff about where did he buy it from, it's value, etc. I wrote down exactly what I wanted, how I wanted it and even had it checked with the associate and my friend with me. An hour or so goes by, they call mentioning an error happened. Instead of putting 1986, they put 2016. HOW?! When I asked the associate, he was very unsympathetic and said, "It just happened". Shrugged his shoulders and looked as if he failed to take responsibility for what happened. They said it could be replaced so of course I want another one done right but you can't replace something like this because it was his brothers. I was too distraught so I asked to speak to the manager. I asked how did this happen, she said, "Oh he must have been busy". OR, he just wasn't paying attention! Then it was suggested I buffer it, BUT they don't do it! So I'd have to spend more money on something to correct something that you should have done right the first time! I take it to a jeweler, and they said based on the type of metal the dog tag is, buffering it would make it even worse and actually turn it white! VERY unsympathetic worker, POOR excuse from the manager, WON'T be having my services again. From what I heard, from an anonymous source, this is not the first time THIS LOCATION has done this! read more