I am a loyal Hallmark customer... have never had a problem w/ any Hallmark shop or staff and was very disappointed this morning when I went to Kristi's Hallmark on 14 Mile Rd in Warren. I had my 3 year old granddaughter w/ me and as children often do, she asked to "go the bathroom, Nonna." I had not finished shopping but she was very clearly needing to use the restroom ASAP. I went to the desk and asked if my granddaughter could use the restroom; was told their restroom was not for customer use due to "liability". I explained that it was an emergency, after all, it was for a 3 year old and I would be accompanying her... what liability were they referring to? They directed me to the local Kroger store which was my only option. We walked to Kroger and were directed to the opposite end of the store... as you can imagine, this had become very urgent for my granddaughter. I returned to Kristi's, completed my purchase (and believe me, if I did not absolutely need the cards today, I would not have returned). And that is exactly what I told the manager, Jordan, and her assistant, Karen. The worst PR and customer service I have ever encountered in a Hallmark store. They need to review their "bathroom policy" for 3 year olds. I can only imagine how the elderly are treated in a similar situation at Kristi's. read more