LastPass, owned by LogMein ,is a terrible POS password management locker. They have absolutely NO customer support. I found that they were pretty good until I needed customer support, then I found myself on my own. A couple of months ago a hacker got into my system and trolled for all my passwords (or changed them), including my Lastpass password. I couldn't get into my Lastpass account. I contacted Lastpass, A computerized voice told me to use my Lastpass emergency password. It was corrupted. I started looking through the Lastpass "community". There is no monitor. I might as well be in the middle of rumor mongers. I did deduce that I was S.O.L. in getting back into my Lastpass account. All those long hours setting up my account? Forever lost! Was I pissed? You bet! To add misery to grief, I get an Email from Lastpass that my credit card was denied for a re3newed subscription (I had to change credit cards). I told them exactly where to put their bill. My take-away from this experience is to REALLY research the password lockers you want to use prior to buying their product. I strongly advice AGAINST buying Lastpass. I do advice looking around. I am not giving you any advice as to what password locker is better than another. You'll need to do your own research. I will say this. If you are using a touch screen and Windows 8 (or above), Microsoft has some (good) surprises for you, so look for these in a password locker program. In addition to password, try to find: Use of facial recognition Use of Thumbprint Use of voice recognition I have found several password lockers that offer one or all three. The main thing is do not rely solely on passwords. Note: LogMein is spinning off Lastpass because of its many problems. Don't be fooled! Don't buy it! read more

I'd give zero if I could. Do not use these people for anything. Very mean customer service and charging me for a service I don't need and can't afford! I canceled service and they delayed getting back to me on purpose to let the contract date lapse. Multiple times I called I was put on eternal hold and then often a call would magically drop. They offered a smaller number of licenses (1 total) when I wanted to cancel and then they renewed me to a full 12 months more and refused to honor their offer to downgrade and are forcing me to pay for a service we do not use. They did not tell me we needed a 30 day cancelation notice until after they forced a one year renewal on our account without telling me. Customer service has been nasty and arrogant with flippant "thank you for your feedback" answers and attitude emails. Initially I thought this product was good, but the way they treat people, with no compassion or assistance is terrible. Use anything but these people. They are very cold and cruel. read more

ATTENTION ANYONE** If Log Me In defrauds you and charges your credit card an outrageous rate. DISPUTE IT! They wont even respond to your credit card company, and you will win the dispute. I just learned today, that i filed a $1871 dispute several months back, and they never responded, and the final ruling was in my favor. I got 100% of money back. You should have no issue doing this. read more

This is not a great company. They overcharged me as well as many other customers. They raised their price from $19 a month to $71 a month and charged me for 14 months at that rate. When I finally noticed it I called them. They said I had received an email about the change and they would not refund me for the overcharges. That is 375 % increase. They should be sued. read more

TRIED TO SCAM ME OUT OF $800 *BEWARE* I have been a long time customer of GoToMyPC periodically and most recently, by annual subscription. In 2017, I agreed to and paid $114 for a 1-year 2-PC plan. Although I do not use the service frequently, when I do, it's very convenient. In late 2018, when my agreement expired they attempted to "renew" my annual subscription at the new rate of $840!!! Luckily, my credit card company rejected the attempts to charge. I've only recently had the chance to call customer service and work out what I thought was SURELY a MISTAKE on GoToMyPC's behalf. I was SHOCKED to learn from a CS Agent, who was obviously reading from a script, that this was NOT a mistake(?!). He said that he "understood my concern", that the previous rate was "promotional" and other nonsense that didn't explain a $726 INCREASE in an identical service, from one year to the next! They have the gall to attempt a $840 charge on my account for a subscription that I paid a fraction for the previous year, without my consent? These are reprehensible, borderline criminal actions on behalf of GoToMyPC and/or the "LogMeIn" company representing them. They have lost a long time customer and should be ashamed of their business practices. read more

Log Me In owns Grasshopper.com, a shady phone forwarding operation that continues to charge me month after month when I believed that I had cancelled their service in August. They ignored my emails requesting explanation because it wasn't the secret way their mysterious Terms of Service require customers to cancel. Now I'm $100.78 in the hole for services not rendered, and the rep on the phone is indifferent. That's a lot of money for a tiny company like mine! I would go out of business if I treated my customers so poorly. How do they get away with it? read more

Buyer beware. Log Me In took $1500 from my credit card last year for my renewal without even the courtesy of an email notification. I did not need the subscription that they charged me for and they will not give me a refund, or a discount this year. They grossly over-charged me and are happy to keep my money even though I cancelled my account. Watch out! They will shamelessly take your money and tell you 'there's nothing we can do'. There is a class action lawsuit at topclassactions.com and more complaints at ripoffreport.com. I was a loyal and happy Log Me In user for years, but they've made it clear that they don't care about honest business practices and will take whatever money they can get away with. We are witnessing the suicide of an industry giant. read more

I was a loyal customer of Logmein for over 10 years. 3 months ago with no notification (which is in violation of their terms of service) logmein raised my rates from $19.99 per month to $71.85 per month. I caught this problem only by finding the charge on my credit card as they gave me no notice via email, via their website, or via any other form of communication. I contacted them immediately for a refund and to cancel the service. I was informed that they don't care about me as a customer and I should be grateful they let me be a customer for over 10 years at such a generous price. If anything I was stealing from them for all this time. They best they could do was give me a $30 credit even though they had stolen over $150 from me over a 3 month period. read more

Beware - this company automatically renews without any warning. There is no place on the website to cancel the account so you have to call and wait for a very long time to speak to a live person. There is no refund at all and when it renewed it was more than double the cost from the previous year. read more