I would not recommend this spa to anyone looking for a professional experience. I scheduled two appointments for deep facials. To start, the business was closed when we arrived. After calling several times, we finally got an answer. The representative, Nichole, stated that she was not aware of any appointments (these had been booked online with a paid deposit two days prior.) Nichole informed me she would be there soon and would be asking another employee to assist since she was well behind the appointment time. Over 45 minutes after the appointment time, Nichole arrived. Upon arrival, she informed my daughter that she did not have the tools to complete the booked service. Also, the AC in the building was broken so it was extremely hot. She then started the service with what tools she had and there being no AC. At this point my daughter texted me because she did not know what to do so my husband called and told her it was pointless to continue the service. He requested that all services be halted immediately and a refund be issued. Nichole agreed and that was the end of the call. Fast forward an hour, we find out that Nichole continued the service on the minor without parent permission and proceeded to charge $55 for the facial. (Online- she advertises $50 for a normal facial and $65 for a deep facial that she already admitted she didn't have the tools for.)
We tried to reach out for a refund but she refused stating that she did the service, even after she told us she would stop, and that the service has to be paid for. She said they didn't have a need for any extractions that were needed but it didn't change the fact that we had already asked her to stop because she didn't have the correct tools and the kids were burning up. We are really reasonable but this is not a professional spa and the situation was handled poorly. read more