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Journeys

Journeys

(3 reviews)

Went in today looking for a pair of doc martens that are a little uncommon. Someone helped me…read moreimmediately and brought me the shoe but in white because they didn't have black. After I found the right fit they helped me order online with free shipping and it was even less than the Dr.Martens website (10 dollars less). They even highlighted my tracking info. They made the process super easy for me and better than guessing if I liked the shoe and ordering online by myself. I believe their name was Janayah!

Worst experience at Journeys ever. Went to return shoes I bought but realized didn't match with…read moremany outfits I own. Went inside and within two steps of entering - was immediately harassed by a young female employee to why I was returning the item. After each explanation I gave I was consequently further harassed to buy another pair or exchange the pair. Finally after 5 minutes of defending my decision I made it to the counter where the silent young male at the cashier looked at me with disgust while he opening the box of shoes. He snapped pictures of the shoes from probably over 10-15 different angles and was texting his boss back/forth while I stood there for literally 30 minutes. After standing there for so long he finally says "sorry can't do it it's been worn" ------ FIRST OF ALL the lady I bought them from SPECIFICALLY told me that as long as it's mild wear they can easily return it. Then this guy was like yeah the outside should be white and its beige. My dude, I specifically bought these shoes because it wasn't white. I wanted off-white shoes because pure white outsoles get dirty super fast and I'm not about that life. So unprofessional and rude. Did not even apologize for not being able to make the return. Please do not give Journey's your business. They are manipulative in their policies and extremely rude. I will forever remember this terrible experience of deceit and lies.

LOFT - womenscloth - Updated May 2026

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