Not Done Right the First Time, Poor Communication I want to…read morestart my review by saying that Miles, the general manager, was always courteous and helpful when I called. I also understand that cars are complicated, especially older vehicles, and that there's a pandemic going on. And yet, the service I received at Dave's Auto was extremely frustrating and I am left feeling dissatisfied at best. This whole ordeal started on April 20, when I agreed to have my vehicle (2006 Dodge Sprinter with 195,000 miles) towed to Dave's Auto for an engine replacement (expected to cost around $15,000). We originally discussed a May 1 pickup date. I live in Missoula, Montana so most of these correspondences were done over the phone or email, and I was attempting to coordinate flights to collect the van as well as a move-out date for my apartment. I sent over consent for services on April 29 and told my landlady that I would be out of my apartment by the end of the month (the van is set up for living). I didn't hear anything further from the shop until May 20, when I sent a followup email. I then booked a flight for May 28 (almost a full month behind schedule) to pick up the van. On May 24, the shop realized that the wrong fuel injectors had been installed by a different shop. It is unclear why this was not discovered earlier. The van had already been at Dave's Auto for over a month at this point. Dave's Auto then rushed to reinstall new fuel injectors in time for my flight. I left my dogs in the care of my landlady, who agreed to feed and let them out but nothing more. I planned to be back in Missoula on May 30 (a 2-day trip). When I arrived on May 28, I was told that a test drive had been done and that the van was finished. I started driving and got about 10 minutes away before a check engine light came on and the van went into "limp mode." I returned to the shop and was told that we'd need to replace the turbo sensor, but that the sensor wouldn't arrive until June 1 due to the holiday weekend. I understand this is not the shop's fault, but I never got a straight answer as to why this problem was not discovered earlier or what was done on original test drives. I tracked down a turbo sensor at another dealership and replaced it myself. The van still did not work. Miles (over email on a holiday weekend, kudos to him) suggested the EGR valve may need cleaning. I removed and cleaned the EGR valve. A mechanic friend suggested replacing the turbo resonator eliminator; I did that. At this point it was May 31 - I was supposed to be home on May 30. I was no closer to a solution than I had been on May 28. At this point it was clear that I would not be returning home to care for my dogs, so I scrambled to find dogsitters over a holiday weekend while I was 8 hours away from them. I live alone and don't have family in Montana; none of my friends are available to dogsit. I returned the van to the shop on June 1. They replaced the EGR valve, charging me over $700 for those repairs and taking another 2 days of me living in Salt Lake City without my dogs. That did not fix the problem, as the van continued to slip into "limp mode" after a mere 10 minutes of driving. On Wednesday June 2, Dave himself sent me out the door with the van, having replaced that EGR valve. I was told that it had been test driven and that I was good for the 8 hour drive home. Within 10 minutes of leaving the shop, the exact same problem re-triggered. I returned to the shop again and was told that the next step was to replace the turbo, at $2,000+. Remember; I brought the vehicle in originally for fuel injectors. Then it became a new engine. Then it became a turbo as well. The vehicle had not needed a new turbo and had never triggered limp mode in the 9+ months previous to these repairs. I do not have an explanation from the shop as to why this could be the case. If I had a job that required in-person work, at this point I suspect I would have been fired. I was in Salt Lake City for a full week longer than expected. I had to buy clothes and shampoo for myself and coordinate dogsitters from 8 hours away. I had to cancel work appointments due to not having my notes or gear with me, losing me time and money. I understand that engines are complicated and that they could not have foreseen all of these complications. I also understand that there's a pandemic going on and that shops are busy. My issue is that I was repeatedly given timelines that were inaccurate which upended my life completely and that I was sent home with a vehicle that was clearly not ready to drive. This job was NOT done right the first time. I still do not have an answer from Dave's Auto as to why I had no communication or updates between April 29 and May 20. It seems as though many of the problems we experienced between May 28 and June 4 were due to a rushed job on those 6 days. If the shop was too busy to help me or parts were taking too long, that should have been communicated to me. Ult

I should have checked Yelp first. Called March 6th to have an oil leak fixed on my vehicle…read more Earliest appointment was May 28th. I get there at 8 a.m. for the scheduled appointment time. Paid for the diagnostic test and oil dye.. I waited until 4:30 PM before calling to get an update on my vehicle. That is when I was informed they had not even run the diagnostic on it, and they have until Monday to do so. What is the point of making an appointment 3 months prior to bringing the vehicle in? Found a different shop who specializes in European vehicles and guess what... there wasn't a 3 months wait and worked on the vehicle the day of the appointment.

Steve retired and his employees bought the company and still run it with his brother Mike under the…read morenew name Wizard's automotive. They are giving me a lot of confidence now by correcting the mistakes on our muscle cars made by other shops. I was pleased to hear that they also do RV work and diesel repair.

Steve is an excellent mechanic and great guy. What impresses me most is the integrity and fair…read moreprices. I definitely feel lucky to have found a local mechanic I trust.

I have had a few experiences with Cole's now and it is safe to say that they have earned a five…read morestar review from me. At first it was difficult to get on their schedule (which I believe is a good sign for an auto repair specialist). Recently I had been to a local mechanic who did not put the correct oil in my Jeep Grand Cherokee. After driving a couple thousand miles, I decided to get on the schedule at Cole's to have them look things over and change the oil again. Also, I had an annoying check engine light that would come on and then go off right before I was able to get in to have it checked. This time the light was still on at the time of my appointment. I dropped my car off when they first opened at 9:30 am. I heard from them again around lunch time after they were able to run the diagnostics and change the oil. One thing I love about Cole's is they will send you a text with a link to a report. The report includes their necessary and recommended services based on the diagnostics and it includes relevant pictures so you can see for yourself what is being discussed. They found my check engine issue and my car was ready to pick up the same day. A couple months down the road, they sent me a follow up text reminding me of some of the recommendations that I didn't have done before. I had them replace my rear suspension which was noticeably warn while driving. Again, I was in and out the same day. With each visit I have felt their pricing to be more than fair and did not feel pressured to do anything they recommended. On my way out I was explained their warranty which I thought was nice, but hoped I wouldn't need it. The next day I started hearing some noises in the rear suspension that were not there before they worked on it. I called and got back on the schedule. They could not replicate the sound I was hearing at first so I went back in and went on a drive with Brandon. A few yards outside of their parking lot the sound came back and Brandon agreed it was not right. They ordered a new replacement strut for me, got me back in a day or two later and fixed the sound under warranty for me. I don't know of any other auto repair place in town that offers that kind of service and peace of mind. I will be back for sure and I will not hesitate to recommend Cole's to my friends and family.

I met Cole as a friend of a friend so when it was time to do a major maintenance on my car I…read morefigured I would give him my business. I was blown away by the actual service. After giving them the long list of things I wanted done they gave the car a full inspection before starting any service. They emailed me a breakdown of everything that needed to be done with pictures and explanations on why. After the work began they didn't quite have it finished by the end of the day as they had estimated. I wasn't surprised considering they were changing the timing belt, flushing all fluids, doing a tune up, plus some other stuff. It was a ton of work. They ended up staying late and extra hour and a half to finish the car that night. Sadly, I was unable to pick it up that late and had to wait until the next day anyway. The cost is right in line with what I expected. But I don't want cheap, if it's cheap they're taking shortcuts or trying to scam you. I also don't want to pay a premium. I think Cole's has hit the right balance. I'm very impressed with the overall service and will be going back.

It's hard to find a mechanic you can truly trust, but this shop has definitely earned my…read moreconfidence. I highly recommend them to anyone looking for reliable, efficient, and honest auto repair service. I'll definitely be coming back for any future maintenance needs!

I have been using Viking Automotive since 2014. They are the only fully transparent mechanic i am…read moreaware of. They have taken care of so many issues for me thay I have lost count. The quality of the sevice and the work is beyond amazing.

It took about a month to fix because they had never seen anything like the issue we had. They…read morewanted to make sure everything worked perfect so they had both the Bountiful and Sandy locations look at it. They did a very thorough job and everything is perfect.

The employees are extremely nice. It's too bad because the owner or manager has set prices too…read morehigh to be competitive. I took a Jeep in with a check engine light. They charged me $130 for a diagnostic to tell me they weren't sure what was wrong. They then tried to sell me on a new PCM for $900. I understand this might be a normal charge for most newer cars, but a PCM for this model should run sub $200 since they're all rebuilt anyways.

Biggest crooks I've ever dealt with. Do not bring your car here, they don't tell you how much your…read morerepair is going to be then expect you to just have 7500 dollars. They lie about contacting you and then they impound your vehicle adding more money on top of what they claim they're owed. Worst company I've ever had the displeasure of contacting. What they do is against Utah code and they don't care

Do not take your car here! They had my car for almost two months. It took them three weeks to…read morefigure out what was wrong with it and when they finally did it took them another 3+ weeks to actually fix it. I called multiple times to check on the status of my car and when I called for the second time (after about 2 weeks of them having my car) they told me to stop calling and that they would call me when they knew what was wrong. They never called me back!! I called AGAIN after another week and a half and they could finally tell me what was wrong and that it should be done within a week. I called back after two weeks and they haven't even started working on it. When they actually had finished they still didn't call me. I had to call AGAIN. Moral of the story: terrible customer service and definitely do not take your car here if you want it to get fixed.

bad service !! went by this morning and they treated us like shit they didn't even greet us there…read morewas a young boy who sent us with carlos and he sent us to hell !! and also told us to go to the office we went the lady was so rude once we entered she said we don't speak spanish like if I asked !! the old guy was so rude aswell they are so unprofessional there horrible service never going or recommend !! people shouldn't work if they don't have the mood !!!!

My Uncle bought a transmission for his Mazda two years ago and Peli at Affordable is easy to work…read morewith and like the name says affordable. So, when the transmission went out in my motor home three weeks ago we had it towed from Price to West Valley so they could do the work. Fast, affordable and guaranteed. Three weeks total. What else can you ask for? The only other transmission I've had to buy I purchased from a national chain, it took three months and was back in the shop two more times before it worked.

We had taken our car to get a couple of estimates, both came back and would've costed us an arm and…read morea leg. Finally a good friend of us recommended Auto Italia, since the beginning it just felt right! Adan is honest, knowledgeable, accessible, efficient, works in a timely manner, and has very reasonable prices! We have already told friends and family about him and hopefully this review helps you make the right decision.

From the owner: We specialize in European auto repairs but service all makes and models. We have the most up to…read moredate scanning technology for fast and efficient diagnostic of your vehicle's needs. Our owner and mechanic, Adan, is ASE certified and always continuing his education to have the best knowledge for vehicle repairs. He is excellent with tricky diagnostics and electrical problems. Call, text, email, or stop by for an estimate for your vehicle.