Not Done Right the First Time, Poor Communication I want to…read morestart my review by saying that Miles, the general manager, was always courteous and helpful when I called. I also understand that cars are complicated, especially older vehicles, and that there's a pandemic going on. And yet, the service I received at Dave's Auto was extremely frustrating and I am left feeling dissatisfied at best. This whole ordeal started on April 20, when I agreed to have my vehicle (2006 Dodge Sprinter with 195,000 miles) towed to Dave's Auto for an engine replacement (expected to cost around $15,000). We originally discussed a May 1 pickup date. I live in Missoula, Montana so most of these correspondences were done over the phone or email, and I was attempting to coordinate flights to collect the van as well as a move-out date for my apartment. I sent over consent for services on April 29 and told my landlady that I would be out of my apartment by the end of the month (the van is set up for living). I didn't hear anything further from the shop until May 20, when I sent a followup email. I then booked a flight for May 28 (almost a full month behind schedule) to pick up the van. On May 24, the shop realized that the wrong fuel injectors had been installed by a different shop. It is unclear why this was not discovered earlier. The van had already been at Dave's Auto for over a month at this point. Dave's Auto then rushed to reinstall new fuel injectors in time for my flight. I left my dogs in the care of my landlady, who agreed to feed and let them out but nothing more. I planned to be back in Missoula on May 30 (a 2-day trip). When I arrived on May 28, I was told that a test drive had been done and that the van was finished. I started driving and got about 10 minutes away before a check engine light came on and the van went into "limp mode." I returned to the shop and was told that we'd need to replace the turbo sensor, but that the sensor wouldn't arrive until June 1 due to the holiday weekend. I understand this is not the shop's fault, but I never got a straight answer as to why this problem was not discovered earlier or what was done on original test drives. I tracked down a turbo sensor at another dealership and replaced it myself. The van still did not work. Miles (over email on a holiday weekend, kudos to him) suggested the EGR valve may need cleaning. I removed and cleaned the EGR valve. A mechanic friend suggested replacing the turbo resonator eliminator; I did that. At this point it was May 31 - I was supposed to be home on May 30. I was no closer to a solution than I had been on May 28. At this point it was clear that I would not be returning home to care for my dogs, so I scrambled to find dogsitters over a holiday weekend while I was 8 hours away from them. I live alone and don't have family in Montana; none of my friends are available to dogsit. I returned the van to the shop on June 1. They replaced the EGR valve, charging me over $700 for those repairs and taking another 2 days of me living in Salt Lake City without my dogs. That did not fix the problem, as the van continued to slip into "limp mode" after a mere 10 minutes of driving. On Wednesday June 2, Dave himself sent me out the door with the van, having replaced that EGR valve. I was told that it had been test driven and that I was good for the 8 hour drive home. Within 10 minutes of leaving the shop, the exact same problem re-triggered. I returned to the shop again and was told that the next step was to replace the turbo, at $2,000+. Remember; I brought the vehicle in originally for fuel injectors. Then it became a new engine. Then it became a turbo as well. The vehicle had not needed a new turbo and had never triggered limp mode in the 9+ months previous to these repairs. I do not have an explanation from the shop as to why this could be the case. If I had a job that required in-person work, at this point I suspect I would have been fired. I was in Salt Lake City for a full week longer than expected. I had to buy clothes and shampoo for myself and coordinate dogsitters from 8 hours away. I had to cancel work appointments due to not having my notes or gear with me, losing me time and money. I understand that engines are complicated and that they could not have foreseen all of these complications. I also understand that there's a pandemic going on and that shops are busy. My issue is that I was repeatedly given timelines that were inaccurate which upended my life completely and that I was sent home with a vehicle that was clearly not ready to drive. This job was NOT done right the first time. I still do not have an answer from Dave's Auto as to why I had no communication or updates between April 29 and May 20. It seems as though many of the problems we experienced between May 28 and June 4 were due to a rushed job on those 6 days. If the shop was too busy to help me or parts were taking too long, that should have been communicated to me. Ult

I should have checked Yelp first. Called March 6th to have an oil leak fixed on my vehicle…read more Earliest appointment was May 28th. I get there at 8 a.m. for the scheduled appointment time. Paid for the diagnostic test and oil dye.. I waited until 4:30 PM before calling to get an update on my vehicle. That is when I was informed they had not even run the diagnostic on it, and they have until Monday to do so. What is the point of making an appointment 3 months prior to bringing the vehicle in? Found a different shop who specializes in European vehicles and guess what... there wasn't a 3 months wait and worked on the vehicle the day of the appointment.

It is always scary when your car stops working the way its supposed to and at least for me the…read morescariest part is not knowing if its going to be $50 or $5000 to fix whatever is wrong. This was the first repair that was needed outside of my warranty and outside of VW. These guys were honest and straightforward about what was wrong and the cost and the recommendations they provided. They were responsive and communicated to me about the timeline in which it would be completed, when the part was delayed a day, they made sure I knew and I never had to call them for an update. Stress of a broken down car was as minimal as it could be and I will definitely return as the need arises. Thanks so much!!!

This was the most helpful shop I have ever been to! Me and a buddy are from Idaho and were on an…read moreoff road trip through Utah. About 50 miles away from salt lake we broke down and had to remove our hub in the middle of nowhere. We walked into this shop with hub in hand and were immediately taken care of, the shop was slammed but they made time to help us out and get us back on the road. As someone who works on their own vehicles and doesn't like trusting mechanics if I was local I would take any of my vehicles to this shop in a heart beat. I cannot Recommend this shop enough. They know their stuff and do quality work 11/10 would recommend!

We are from Phoenix and were visiting Salt Lake City for the weekend when we unexpectedly ran into…read morecar trouble. While driving in on Saturday, we heard a loud noise after hitting a big bump on the freeway. By Sunday, while driving around town, we became increasingly concerned that something was wrong with the front end of our Tahoe. Monday morning, with a 10-hour drive home ahead of us, we started calling nearby shops. The first mechanic we stopped at couldn't fit us in, and we were honestly starting to panic. Thankfully, we found Extreme Auto Group nearby -- and they were amazing. Even though we were not local customers, they made time for us, got our Tahoe looked at quickly, identified the issue, and worked incredibly fast to get us safely back on the road. Their kindness, professionalism, and sense of urgency meant so much to us in a stressful situation. If we lived in Salt Lake City, Extreme Auto Group would absolutely be our go-to shop. We are so grateful for the way they treated us and would highly recommend them to anyone looking for honest, helpful, and dependable service.

BEST EXPERIENCE EVER!!…read more The team at Extreme Auto won't leave you disappointed!! I'm writing a second review as I want to add some photos to explain my experience more!

10 years and they're service continues to be stunning and the most knowledgeable shop you could…read moreimagine

Honest, communicative and trustworthy! Metric Motors will get you back on the road safely and…read morequickly!!!!

Russell, Thanks for the installation of my new shocks! I'm…read morealways happy to use the local services rather than the franchised big guys. I'm very happy with your work.

I was stuck in Utah 800+ miles from home with two young children. I started to hear a clacking…read morenoise and pulled into a Walmart for an oil change to see if it would help. they found several types of leaks in it, said it wouldn't make it home and sent me away. I went into grease monkey hoping for some quick fixes just for me to make it home. my husband made the call for me to ask because I was so distraught on how I was possibly going to get home. Nich and his excellent staff got me the quick fix I needed and made sure I and my children, were well taken care of and could make it home. I MADE IT HOME! huge thank you to grease monkey staff for going above and beyond for a stressed mother that felt trapped. you saved us! keep up the great work.

NIGHTMARE EXPERIENCE - PLEASE DO NOT GO I am long time…read moreGreace Monkey customer going to their location at St. George UT. Once we moved to Ogden, I tried using this location at Centerville. No leak became a big leak. Once I got back to the workshop to ask them to fix, they kept changing their story. Its a wearable thing, it on BMW for making their oil pan out of Aluminum, ... and once I got the car checked by BMW and they confirming wrong torque was applied. Then yet they changed their story by saying it was the previous shop (grease monkey) and not us. The manager is a straight liar!! Saying their employee told me the first time I was there that the oil pan was damaged before they touch it. They did not and I have everything recorded on my dashcam and phone. Complained to Grease Monkey and they seem not to care. Taking it as far as needed to make them responsible for their lie and lack of trained staff.

Shon and Bob are amazing. Trustworthy and fair and kind. I won't take any of our cars anywhere else.read more

I took my 1999 van into Elroy because it was struggling to start and stay started. It was something…read moremajor (an alternator?) and I had to pay around $400, which I expected. I got my car back within two days, such a great turn-around time for such a major repair. About four months later I was having problems again with the car just dying on me. I made it to Elroy again. They looked into it and said there was a connection that was bad, they fixed it and were just going to charge me for labor ($80 I think). Then they noted that they had repaired something similar recently and sent me on my way, no charge. They are good at what they do, honest, and kind. Thanks Elroy Wilson!

fast service and friendly technicians. Oil change and tire rotation was quick. Used a coupon for…read moreeven more savings.

This Burt Brothers is great - the team is very helpful. They fixed my tire quickly when I was in a…read morepinch, and I have purchased various sets of tires at a great price. Definitely recommend.

they have no idea what they're doing if it's an modified vehicle…read more A little backstory, my truck blew last year around july. i'm heavily knowledgeable when it comes to anything mechanical. i rebuilt the truck from the ground up, with modified high horsepower parts. It hasn't ran at all since then, obviously because i've been rebuilding it. tried starting it, and it was throwing electrical codes, and it's a crank no start. at this point im just looking for a second opinion. so we towed my truck to this place to get it looked at, ONLY needed the electrical stuff checked. before the truck got there, i called them, expecting them to ask a few questions atleast, but all they asked was the model of the truck and what was wrong. day or so goes by, i call for an update and they say they would've rejected me if they knew what was done to the truck, (but they didn't ask any questions??) and that they had no idea what they're looking at. the owner was a nice guy, good attitude, but the mechanic who was looking at my truck? terrible attitude. questioning me, and testing my knowledge on MY OWN TRUCK. considering i took the entire motor apart and put it back together with my own bare hands, im pretty sure i know what im talking about. moral of the story, if you have a modified vehicle or anything aftermarket at that, do not go here.

I came into the garage. I put a sensor into my GTI. Had them try to figure out what was wrong with…read moreit. All they did is reset the computer and charge me $200 they did nothing to fix it. Bad review.