I have lived in Murray, Utah since 1995, I have driven past this Quick Lube place a thousand times…read morebut never went in. I happen to be in the area and was overdue for a simple oil change so I stopped by. It was the first and last time I'll ever go. If I could give zero stars I would simply because I generally detest dishonest and swindlers who gleefully squeeze honest, hardworking people, out of their hard earned money. Like many other dissatisfied customers in these reviews, I went in for a simple oil change. Like many other dissatisfied customers in these reviews I too was called and told my air filters were "trashed" and should be replaced. "Sure! Why not? Those filters are only like $12 bucks a pop," I said. No correction there. I was also told I might as well get my emissions done since my tags are due next month.
Now on a good day, I may not look it, but I'm north of 33. I've had my oil changed a time of two. Heck, I'd do it myself if it wasn't 35 degrees out! So I agreed because I figured an oil change is $60, emissions another $25 (I have a 2011 car), a couple of air filters are another $24. Plus the DMV fee which should be the most expensive thing, is between $90-$100 (turned out to be $91). No big deal.
I KID YOU NOT, my bill came out to $318.00! I included my receipts below which do not include the $91 DMV fee. $173.37 + $54 (had to transfer money so it was two transactions) that's $227.37 for an OIL CHANGE, EMISSIONS, and 2 AIR FILTERS.
It took everything in me not to raise all kinds of hell. It was supposed to be more, but I told them to leave out a visor replacement because the visor alone was a ridiculous $150. I KNOW I can get a brand spanking new visor at Pick-N-Pull or Tear Apart for $10 tops! I even mentioned this to Scott who said I shouldn't do that because it would, "have the same problem." That one was a real head scratcher.
So I played dumb and asked Scott how much each thing was, he mumbled something about synthetic oil, and couldn't look me in the eye, instead looking down at some incomprehensible chicken scratch he wrote on a paper (also pictured below). As I transferred money from my savings (yes, my hard earned savings meant to buy my elderly dog his medication), I asked again how much the oil change was specifically, and Scott couldn't give me a straight answer.
At least Jiffy Lube will ask if you want to go with synthetic oil because it's more expensive. Not at Quick Lube, they'll rake you over the coals then patiently watch you squirm to come up with money for the bill. It's a disgusting business practice, and as a woman not the first time I've had it done to me. It's really a shame because since I live close to this Quick Lube, had they charged me a fair price for their hard work I would have happily returned over and over again. I would have told everyone I know the oil change was done quickly in under an hour. I gladly give credit where credit is due. Look at my review history here, I give away 5 stars like it's candy on Halloween. So when I write a one star review you know it's bad. I will NEVER go back here again, and rest assured whenever possible, I will tell anyone and everyone I can about my experience with the dishonest swindling going on at the Quick Lube in Murray, on 900 E next to Quick Quack, across the street from EOS, and Walgreens. Good people of Utah, YOU'VE BEEN WARNED!
