I'd give them zero stars if I could. I think Locust Hill must have been paying people for good reviews. Maybe it used to be a good place to stay at one time. That certainly wasn't our experience. I traveled with my wife and our 10-month-old baby boy. We were in town visiting friends, but we had made a reservation weeks in advance to stay in the cabin as a treat to each other for our anniversary.
We were treated horribly by the owners. They treated us like liars and tried to get us to pay for a night that we didn't get. There was really bad weather when we arrived in the area Thursday afternoon. The news station later called it a 'thousand year storm', and they showed severe flooding and a house on fire while floating down the local river. We received several reports from our friends in the area, local and state police, and the local DOT website saying that the roads around Marlinton were closed due to flooding and debris. We called the owners of Locust Hill, Dave and Paula, three times from the road, trying to communicate the fact that reports we were receiving indicated that we had no physical way of getting to the Inn on Thursday night. Paula was extremely short and dismissive and offered no assistance whatsoever! Her response was "I can't talk to you. I have tables to wait". We also found out later from two different people in town that at least half of the town of Marlinton was evacuated.
We were forced by the weather to stay outside the area that night. Luckily the next afternoon the water had subsided enough that we could get down the road to the Inn. When we arrived, Paula was very rude and had no empathy whatsoever for our situation. The only thing she cared about was the money. She kept saying they have a week cancellation policy and would not understand that we wanted to be there Thursday night, but the ROADS WERE CLOSED! She finally rented the cabin to me for the remaining two nights in our reservation. At that point I would've told her to take a hike and left if she hadn't already gotten my credit card number for the reservation.
There was no tour or any kind of helpful information given during check-in. Paula only said "It's ready for you. Go on down there". She didn't even hand me a key. I had to ask for the key to which she replied "It's on a nail by the door if you need to lock it". Seriously?! Why wouldn't I need to lock the door when we leave for the day?! Maybe they're comfortable leaving their doors unlocked, but they need to understand that most people would appreciate some security during their stay.
Well the cabin that Paula claimed was ready for us....wasn't. When we got to the cabin, the doors were left wide open and no air conditioning or ceiling fans were running. It was sweltering hot inside the cabin!!! Since no information had been provided about the cabin we had to spend time searching for air conditioning and fan switches. It took us the entire first night there to get the cabin cooled enough to be tolerable. We and our little boy had a lot of trouble sleeping that night.
We stayed in the cabin Friday and Saturday night. The cabin had a long list of issues due to being unkept. Those issues included:
Broken, unsafe stair supports
General uncleanliness
Bathroom towels severely stained
Hot tub in horrible disrepair
Trash in the bottom of the hot tub
Cleaning chemicals left out on the porch
Shower head extremely loose and nasty
Burnt out light bulbs the hadn't been replaced
Bugs crawling on the bed pillows
Paint blistering off the porch swing
Mold/mildew on the shower curtain
Nails sticking up out of the deck boards
Floor rugs that hadn't been cleaned
Floors hadn't been cleaned
No instructions posted for anything. Had to figure out how to operate hot tub, etc.
Deadbolts installed in the doors but no cut-outs in the door jams so you couldn't lock them, which makes the deadbolts a moot point
The pics that have been posted online for this place prior to this review only give a distant view and don't show the many problems.
We looked through the guest books that were laying on the kitchen counter. Many people who have stayed there over the last few years mentioned that instructions were needed to operate the hot tub, gas fireplace, etc. Instructions still haven't been posted. So this indicates to me that they don't read the books at all, don't care, or both.
When we checked out on Sunday morning, I went back up to the office to tell them that we were very unhappy customers due to the way were treated and poor condition of the cabin, that we were never coming back, and give them another chance to apologize for their behavior. Dave was in the kitchen when we drove up. I told him how we felt, and I've never seen such disrespect and utter callousness from a business owner toward a customer in my life. He could've at least faked concern.
The owners are rude and disrespectful to customers! Common sense doesn't live at Locust Hill! They can't seem to read more