I requested roadside service from my insurance today at about 1:40 am to change a flat tire. It…read moretook about 20 minutes to get confirmed with a company. The ETA was 45-80 minutes. 75-78 minutes later the ETA said they'd be arriving soon and then it changed to 20 minutes. Once the 20 minutes were up, it changed to 35 minutes. I called and got no answer. Called again and was told that the ETA kept getting pushed back because of snow plows. Once again the ETA says it is arriving soon, and was then pushed back again. They sent a car out from Connecticut to the Bronx which is a just a little over 1.5 hours. I checked the traffic several times and saw that there were no delays despite them saying that there was traffic due to snow plows. My frustration comes from the 2 times where the ETA time reached a point where the arrival said it is arriving soon but instead the time kept getting pushed back. In total it took about 2.5 hours for the assistance to arrive. It that time would have been clear from the beginning I would have had a chance to call my insurance to schedule with someone else. It looks to me (from my experience and other reviews) like they accept all calls regardless of distance and mislead customers and insurance companies with ETA's to secure business. Absolutely horrible experience and I will be submitting a complaint with my insurance company.

I blew a tire on the highway during rush hour traffic. Subaru contacted another roadside company…read moreto assist with a tire change. Two hours passed and no ETA. I asked for a different company and they contacted CVM. The original estimate for arrival was 30-60 minutes but the driver, Vinny, was stuck in traffic. Vinny contacted me to let me know that he would be arriving outside of the estimated window so I new that someone was at least on the way. when Vinny arrived he was very professional and courteous. he apologized again for being late, changed my tire and continued to inspect my car for any other issues that may have occurred. he showed me the issue with my tire and also noticed my other front tire had the same issue. Because of Vinny I was able to bring my car back to the repair shop and get my car fixed under warranty. thank you so much Vinny!

After calling many places to see if I can get someone to put on my brakes and rotors, Lamore was…read morethe place that was nice and professional about it. It appears to be a place that is personable and provides great service. They provided amazing service at a great value. I would definitely return and would recommend others to Lamore's.

Went in for a transmission service and other things were brought to my attention that needed to be…read moredone soon to like a water pump and a new radiator and thermostat and a flush and a motor mount and a serpentine belt to, boy I would say I had no regrets having those things done to my truck she feels great, value of course most be worth it to no compromise over safety and family being safe to... Thank you Lamorse's for being honest with my service...

A trustworthy mechanic who goes the extra mile, in advising you of your vehicle's issue, and always…read moreprovides a comprehensive estimate before work is done. Chris is knowlegable and makes it a point of keeping you and your vehicle on safe ground.

Highly recommended I wouldn't go anywhere else. I had a transmission problem they took all the…read morestress off me and handled everything with my warranty company. Very efficient and have had other things done there and never a problem. Top service

Great service. I sat down in the waiting room while the guys were swapping my car battery, and as…read moresoon as I got comfortable, they had finished. Great service!

I was having issues with my car, for no apparent reason it would start shaking. I took it to…read moreanother mechanic prior to this one and they didn't find anything wrong, even the Kia dealership couldn't find anything. The Monday before the storm going up Avon Mountain, I felt the car struggling going up and then it started to shake. I reached the office where I work at and my husband suggested to take it somewhere near the office. I started looking and saw that Village was a few minutes away. I called and was told to bring the car over. After explaining the situation he indicated he might know the issue. I left the car there and went to work. A few hours later he indicated that I needed to replace the spark plugs and ignition cord. My car was ready before my day ended at work, when I drove up Avon Mountain, what a smooth ride going up. I've had no issues ever since, I would definitely recommend Village.

Helped us tremendously when we had a tiny car problem on the road. Completely realistic and honest…read moreresolution. No upsells. Helped my wife in a pinch. Great service.

Can't believe I took this long to write a review. By far the best shop around. You can be sure that…read moreyour car will receive professional treatment and will only get repairs that are needed. Charlie, Doug, and Mike are by far the most honest mechanics I have ever met. With the exception of my father. I won't use anybody else and all my friends and family use them too.

Customer Service. was great. I was greeted and car serviced expeditiously. Tech inspected my issued…read moreand resolved it quickly and precisely. Perfect Service will recommend.

I had an outstanding experience at this Midas location, and I can't say enough good things about…read moreTim and his team. I brought in my Tesla after receiving a $6,000 estimate from Tesla for the same repair. Tim took the time to walk me through everything, explain what was actually needed, and Midas quoted $2,100 -- less than half the price -- for the exact same work. They were incredibly knowledgeable about Teslas, honest, and transparent throughout the process. There was no upselling, no pressure -- just straightforward, expert advice and excellent service. The work was done quickly and the car drives perfectly. It's rare to find a shop that combines technical expertise, integrity, and great customer service, especially when it comes to EVs. I will absolutely be coming back here and recommending Tim and this Midas to anyone who needs trustworthy, high-quality auto care.

I locked my keys in the car while parked near the Hartford Public Library, which is not exactly the…read morekind of mistake you want to make in the middle of a busy afternoon. After a quick search, I called Alfredson Proficient Towing Corp. for roadside assistance. The technician arrived with proper tools and explained how he would unlock the door without damaging the trim or window seals. The process was handled carefully and only took a few minutes once he started working. I also appreciated that the pricing was explained clearly before the service began. No confusion and no unexpected charges. If you are in Hartford and need dependable roadside help, this team handled my situation with patience and skill.

From the owner: From tow to roadside assistance, we promise a comprehensive service for you and your vehicle.read more