We requested after service and a technician was dispatched within 2 hours. The technician was knowledgeable, efficient and provided reasonable customer service given the nature of the issue. The downside is the pricing and their solicitation for their membership program that honestly does not provide a lot for the price and if you will even need their services within a year. Was the issue fixed yes. Would I call them again? Only if in a pinch & do not mind paying $300 for something small like a wire repair that takes 15 mins. read more

Came to my rescue on two different occasions (for my broken A/C and busted water line). I had 3 hot & cranky kids on a Saturday morning when my A/C went out. They showed up earlier than expected and fixed my A/C right in less than 30 minutes. When my water pipe busted on the day after New Year's, they showed up in 20 minutes and fixed it within an hour and a half! I highly recommend Lochridge-Priest!! Call them first!! read more

Our 6 yr. old Lennox XC20, variable speed air conditioner failed to supply cold air one morning. We called Lochridge Priest with whom we have a maintenance contract. Within hours a technician arrived and diagnosed the problem as a condenser coil leak. This is the second unit diagnosed on a similar Lennox unit purchased at the same time in our neighborhood. (Now we discover that Lennox has a problem with leaking coils in as little as 4 years of purchase.) Though the replacement parts are under warranty, we had to pay for labor. A replacement coil was ordered and arrived within 2 days. Unfortunately, it arrived on a Friday afternoon. It could not be replaced until Monday with technicians arriving by noon to exchange the unit. Ryan and Lane were courteous, thorough, and explained in detail what Our thanks to Dusty for expediting the installation. Ryan and Lane were courteous, worked diligently in a hot attic, and explained in detail what was accomplished. We are pleased with their work. We are glad Lochridge Priest is our contractor for HVAC and worth the yearly contract fee. read more

I was seeking an electrician to help install a dimmer switch in my kitchen. I found this company online based on Google reviews for great customer service and fair prices. I gave it two stars because the electrician that arrived to give us a quote was professional, but the price to install the switch was $316! This included me providing my own switch I purchased. I attached my quote to validate my review. Sadly, I'm still on the search for someone who actually has fair prices in the area. read more

Lochridge Priest - Plumbing Near Me - Temple, Texas

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I had a plumber come out to fix my stopped up kitchen sink. I had a smaller issue with a gurgling toilet. He was there for over 6 hours and initially ran the cable in the drain on the complete opposite side of the house that had nothing to do with the kitchen or that toilet (I have two lines exiting my house). When he was finally ready to run the cable at the sink, I asked how much longer he would be and he said only about 10 minutes. He did not leave my house until an hour and a half after that question, and the sink was still clogged. I was supposed to have a receipt emailed. I received no statement or receipt at all, only an estimate of further things they supposedly could do, which I ignored. Today I talked for approximately 30 minutes to the general manager asking for some sort of refund. I told him I would agree to pay the $99 service fee and even pay for for one line being run in spite of the fact that the kitchen sink was still stopped up, but I did not feel I needed to pay for running the line on the complete opposite end of the house where those three bathrooms had no issue. The manager was not willing to refund any of the $462 I had paid. I used no bad language and did not curse in my conversation, but I was furious that my offer to pay a partial cost was not accepted and said that I would be telling my friends and posting reviews not to use Lochridge Priest. At that point the manager said he did not take well to threats to slander him. I told him it was not slander to tell the truth about my experience! I called a different plumber to come and unstop the sink. He spent half an hour, unstopped the sink, and charged half of what Lochridge Priest did! I would give 0 stars if I could. read more

I called this company for an AC tune up as it smelled like mildew in my house. I told them I had been shopping around and they offered me their annual plan that would give me two checkups/tuneups a year as well as it would cover a checkup for my water heaters, discounted parts and services and other random things. It was 179.40 annually and 119 for a one time service so I went for the annual. They came out and did nothing but tell me that it's normal for the ac to stink and there's nothing wrong with my system and left. (Nothing wrong is a good thing). Fast forward 40 days later I get another charge of the 179.40. I call and they say oh it's because you have two a/c units. They knew I had two when they initially came out and before they even arrived as I disclosed this. There was no mention of having to pay for two annual memberships. (That's stupid, why would I?). They haven't returned my money and these people are a total scam. Do yourself a favor and go with someone else, someone who will actually perform the service at the very least. They said they would provide the initial documentation showing I agreed to two different service plans and I haven't received anything. read more

Lochridge Priest came out two months ago and said we didn't need a pressure switch on our outside air unit so the tech bypassed the pressure switch which now two months later has burned up the components around it and blew up the whole compacitor now when we called them for them to come recheck what the tech rewired just to make sure it was done correctly they wanted $300 just to back their work and see if they in fact did cause the whole unit to become non working then asked us for pictures of the work sent in then they called and said it's nothing they did they didn't work on the compacitor and now they say they won't work on the unit at all until we replace the pressure switch for $700 they won't rewire it again WHICH THEY SHOULD HAVE NEVER DONE IN THE FIRST PLACE if they are saying they won't do it again and we have to pay to have the switch replaced we didn't tell them that another company came yesterday and went over there work for us FOR FREE might I add and did in fact say they should never bypass a security mechanisms like a bypass switch and it will burn up components within a couple of months like what happened to ours it could have caught our house on fire and killed me and my children DO NOT USE THIS COMPANY THEY DONT CARE ABOUT THE COMMUNITY OR WHAT THEY DO TO PEOPLE AND THEY DONT BACK THEIR WORK AWFUL OWNERSHIP AND BUSINESS I HOPE THIS REVIEW WILL SAVE OTHER PEOPLE THE MONEY AND STRESS THIS COMPANY HAS CAUSED ME AND MY FAMILY NOT TO MENTION NO AIR Conditioning FOR me AND MY CHILDREN NOW AND THEY COULD CARE LESS THEY ARE RIGGING AC UNITS AND CHARGING FOR IT THEN WHEN IT RUINS YOUR AC UNIT ITS NOT THEIR PROBLEM SEE PICTURES OF THE WIRING JOB AND THE BLOWN UP MELTED COMPONENTS Temple tx location service done read more

Hooking up my portable generator to my breaker panel. Sounds simple right? They charged me $100 to show up at their convenience, then told me that they could not use the expensive 50amp transfer (R510A) switch that I had purchased. (Time on site: 15 minutes) So, I asked them to tell me what exactly I needed to get the job done. The Electrician on site had no answers for me and I was referred to the Master Electrician who would not return my emails or calls. Now I have to search for an electrician that values me as a customer because Lochridge-Priest does not! read more

Installed a new air conditioner system. Perfect installation, cleanup was just outstanding. Instructed me on operation and how to adjust on my phone. Very courteous from sales to installation. read more

My first experience for air conditioning and furnace service with with another company whose technician was rude and clearly did not want to be there. Next time I call Lochridge-Priest and Mike Berry, the technician sent was friendly and clearly enjoyed his job. He has now made a total of three trips to my house. When it came time to replace my system Lochridge-Priest again got the job. I highly recommend them. read more

I am surprised at some of the other reviews. Perhaps the firm's locations differ greatly? We purchased a home in 2016 that had an entirely new HVAC system installed by L-P in 2011. I had an issue with the heating unit during freezing temps. I called and Pancho Chavez, technician, arrived that evening. While it was unfortunate that a part had failed, he called and assured me it was covered under warranty AND it would be in the next day. He then returned in the late afternoon of the following day to replace it and check that the heat was now working. I could not have been more grateful. Last week was the second time Pancho Chavez has been out to service our HVAC. It was the heater service for the annual maintenance schedule we set up early this year. He is absolutely a delight to have in one's home. He is prompt, courteous, polite, and explains everything he does. I will continue to ask for Pancho for future service needs. read more

Paul Johnson is the best technician. I request him specifically because he is knowledgable and will educate me to make my systems do the best for me. He keeps my house clean and is super nice. He is the best I have had read more

Found out a long time ago that preventive maintenance was much better than situation maintenance. L-P technician Ken Arnold certainly earned this report by the early identification of a contacts pitting issue outside on my air conditioning unit during a semi-annual PM visit. For $69 dollars, I have the satisfaction of knowing I'll have cold air all summer. I've used L-P for 22 years and always been satisfied. Ken is the best technician we've seen in that experience. Extremely thorough in his PM inspection. read more

Pancho came to my house today to inspect why my Mini unit wasn't working it turned out to be a freon leak. Pancho discussed all my options and cost's. He is truely an asset for Lochridge -Priest. If I have any problems in the future I hope they send Pancho, He is above 5 Stars. Thank you Pancho. read more

Total waste of money. The "repair" guy that came to look at our hot water heater didn't even try to fix but instead tried to sell us a new one for $1550 and would even say what make or model it would be. When I pushed the issue he called back with a model number. I looked it up and it's a $500 water heater. So $1000 to install?!? I must look really stupid. Then he charged $150 for the service call. This my 3rd horrible experience with this company. STAY AWAY!!!! read more

LochridgePriest did a fabulous job installing my new AC unit! I highly recommend them!

Lockridge Priest and their service tech Robert repaired our air conditioner in the early evening on Saturday. It took anout an hour to reolace two bad oarts in the compressor unit. He also thoroughly cleaned the cooling grates and had us up and running. Excellent service. read more

This was a terrible experience and we were significantly over charged. My wife was alone during the day while I was at work. A guy came out to look at what was clearly an electrical issue in a unit less than two years old. He found the burnt out fuse on the switchboard quickly. We ended up getting charged for 2 1/2 hours of labor at $88/hr while he sat in the car for a long time and then drove to get the part. When we called to ask about the charges for a simple straight forward fix, the company managers stood behind the charges and said they ran a full diagnostic on the unit. So I asked if something else goes wrong on the unit in the next 90 days if they would warranty that problem? He said no and they would only warranty what they fixed. Nothing about this made sense to me. I gave this company multiple chances to make the situation right but they refused. Please use another company. Two stars only because they fixed the problem but I have to question the ethical standards. read more