I made a good call by calling Duey's Plumbing today, bottom line up front - I called them at 8:00 AM, they returned my call at 8:41, they were on scene at 9:00 and the work was completed by 9:50. Done and DONE!
I had selected Duey's based on their business-provided notes on Yelp - "Family Owned and Operated, Voted Best of Cove in 2011 & 2015 and Voted the Best Plumber by the readers of Copperas Cove Leader Press". I am a fellow Covite so they are a local business and I love to support local businesses.
THE PROBLEM: I had a rocky toilet and had initially begun repairing the problem on my own; during the repair I noticed the root of the problem, a cracked toilet flange due to the drain pipe being too tall. I wanted the problem fixed correctly and for good so I called a plumber.
THE PLUMBER: It was Kevin who returned my call at about 8:41 AM to let me know that he was about 20 minutes away. He arrived right around 9:00, quickly assessed the problem and went right to work.
THE WORKMANSHIP: Kevin knew that he was doing and had the tools needed to get the job done right. He trimmed the too tall drain pipe, installed the proper flange and cemented it into place and reinstalled the toilet. There was a bit of leakage at the tank so he replaced the ball cock, the tank mount bolts and tank gasket, all of which were the 10 year-old original parts. My toilet now sits flush with the floor, does not rock and looks GREAT!
THE COST: Just as I was expecting to hear the damages I was informed that I would receive a bill in the mail and that it would reflect about an hour of labor and parts. The bill was not expected to exceed $150, about what I expected. I was prepared to pay my bill in full by cash, check or credit card, which ever was preferred but get this, what if I didn't have the money? Imagine dealing with a similar or, God-forbid, a worse problem and having to wait until your next pay day. I was expecting to cough up some cash, write a check or swipe my credit card to pay for these repairs on the spot, it was a pleasant surprise to hear, "you'll get a bill in the mail".
I totally understand why Duey's Plumbing was voted Best in Cove in 2011 and 2015, in my opinion they are well on their way to a repeat for 2016!
UPDATE - UPDATE - UPDATE - UPDATE - UPDATE - UPDATE - UPDATE - UPDATE - UPDATE
Ok here is the cost update, I finally received my bill in the mail and get this, the bill was significantly LOWER than I expected to pay; the bill was only $112! That's right, parts & labor were less than $120! Once again, kudos to Duey's Plumbing! read more