Fantastic service for the following reasons: 1) Responds quickly to phone calls and text messages. 2) Approaches problems proactively. Asked for pictures of the issue (accessible water leak) so he could be sure he had everything on his truck before arrival. 3) Communicates his ETA prior to arrival with updates and possible caveats. 4) Communicates all aspects of the job including ball park estimates of the various components and possible developments...BEFORE he does the work. 4) Respectful of my property. Wore shoe covers and cleaned up his mess. 5) Completes work quickly, efficiently, and thoughtfully. 6) Investigates issues thoroughly and beyond what is minimally required. Asked him to replace a wax ring on a toilet. His assistant discovered a larger issue and verified the problem via camera at no extra charge. 7) Service minded rather than wallet driven. Asked him to investigate our water pressure issue. He started with checking our aerators on every faucet. Every one had sand in it as the city had been working on a water issue underneath a jack hammered street and sidewalk. He rinsed out all the aerators, replaced them and solved the issue at no charge. 8) Agreed to document the drain discovery for my insurance company so a determination regarding coverage could be made. Will definitely call this plumber in the future. read more

My water heater suddenly failed and started leaking--actually spewing water. My regular independent plumber was booked for over a week, so I called Wayne Hyde Plumbing. They said Austin would be out within two hours, and he actually arrived in less than an hour. Austin quickly diagnosed the problem and clearly explained my options, including repair or replacement. Since my standard gas water heater was over 10 years old and I had already been thinking about switching to a tankless (on-demand) system, and he provided a quote for that as well. He was very straightforward about the pros and cons of each option, and the tankless replacement price seemed reasonable compared with what friends and family have paid. I decided to go with the tankless system. Austin returned the next day and completed the installation. While he was there, I also asked about a few other plumbing items around the house, and he gave me fair quotes for those as well. Austin was professional, knowledgeable, and easy to work with. Excellent service and fast response. I would definitely use Wayne Hyde Plumbing again and highly recommend them. read more

Just days into the new year, a city employee checking our water meter informed me it was "spinning" and the last month's usage was FAR above average. I got on Yelp and found Wayne Hyde Plumbing. They answered immediately and a man named Ryan showed up the next morning. He got right to the issue, located our underground leak (thankfully, it was exterior, about a foot outside our front porch and 18-20 inches underground). Throughout the process, Ryan kept me informed of what was next and what the cost of each stage would be, parts and labor. He was finished a little earlier than I expected and charged what I'd been quoted. Fingers crossed that next month's water bill will be back to normal. (EDITED to add: About two weeks later (today), I was getting no cold water to my washing machine, and called Wayne Hyde again. I was startled that the woman who answered the phone gave me free advice -- which worked! This plumbing service is cemented on my "call first" list.) read more

Kasey and his employee, Cameron, did a fantastic job for us! We are renovating a 1907 shingled Victorian and there were a few challenges. New water and sewage had to be put in, including new drains. The cast iron pipe had corroded. What was decided was to salvage the part that affected the roof, in order to avoid the cost of a roof repair, and the rest was replaced. There was an issue with tight tight spacing which Kasey was able to work around. The single sink was replaced with a dual sink and needed the water line split in order to accommodate the unit. Kasey moved the tub drain over since we decided to keep the cast iron footed tub...those extra inches greatly helped with spacing. We are so pleased with the work that required a lot of thought and planning. We will hire them again in the near future for the kitchen! read more

Having three little kids and no working bathrooms was not going to work for me. However, if you've ever tried getting a plumber to come to your house on a Friday night, you know its a struggle. Thankfully I was able to get ahold of this wonderful company that came to my rescue. The technicians that came out were very professional, but also personable. They got right to work and cleared my blockage problem getting my bathrooms back to normal within 30 minutes. They even gave me tips on how to keep it from happening again and some problem solving work arounds to try before I have to call again. That shows me that they really care about their customers more then their bottom line. I have definitely found my go-to plumbing company! read more

We had been having plumbing backups for several years at our house, and this time I called Wayne Hyde Plumbing for help. Kasey came out and did and outstanding job. He cleaned out the roots out of our line, then came to a halt about 65 yards out. That was longer than our line went, and advised me to call the city, which I did. They came out and found the problem all along was on their end, and they fixed it. Kasey told me what to tell them and even offered to come to the house if they wanted to use a camera to check our line even if it was well after dark. Kasey is a very nice young man, and I would recommend this company to anyone. He worked on our line for over an hour. Fantastic service! read more

We woke up on a cold Saturday to a leak bursting out of the main water valve shutoff for our house, and after calling several plumbers with no luck (even Roto Rooter couldn't get to us for hours), Wayne Hyde Plumbing called us back quickly while on a job and were able to get to us within an hour. They fixed us up quickly, didn't overcharge us, and they went above and beyond to help us. We've had four different plumbers come fix something in just over four years in our house, and Wayne is the only one I would truly recommend without reservations. They were courteous, friendly, quick, and guaranteed their work for 6 months. I won't be going to anyone else for plumbing help again. read more

I am totally satisfied with Wayne Hyde Plumbing for my plumbing needs. My irrigation system overflow pipe froze and burst during the freezing temperatures. The responded quickly to my request for evaluation. I was impressed with quickness and professionalism of technician. When I called in to get a status on my part, the receptionist gave me accurate info in a very professional manner. Part arrived when projected, was installed the next day and solved the issue. They informed me of issue, correction taken, how to possibly avoid recurrence and guaranteed the work. They are the first and only plumber I will call for future issues. read more

We've used Wayne Hyde plumbing a number of times since we moved here. They are always transparent about pricing, respectful of our home, and don't upcharge. In fact, they try to reuse as much your own material as possible. They are also very easy to schedule with great availability. Additionally, if you are concerned about COVID, they always wear masks if you as them to. Today, we had Nathan and Robert come and install our faucets after getting a new sinks put in. They did a great job as always. I don't normally write reviews, but I have no qualms with writing this one. We are very happy with our service with them. read more

Kasey was professional and communicated effectively. He texted me often just to keep in the loop on what was going on and when he'd be at my location. He educated my mom and I on the issue and why it has happened. He gave us a temporary option and a permanent option. Payments were convenient for those that work a lot. I was able to make the payment online while I was at work. I will definitely call them for all plumbing work and recommend them to anyone that need services. read more

My main water line busted during the day and didn't notice till after work and it was after hours. I called after hours and got in touch with Kasey (the owner) immediately, and he was at my house within 30 minutes. He was able to diagnose the situation and then went out got the part needed and now everything is as good as new. Very knowledgeable, very friendly, excellent customer service and great price! He has earned a lifetime customer for whenever anything is needed! read more

Called Wayne Hyde Plumbing to fix out leaking toilet and Kasey was out here the next morning as scheduled. Price was fair and the job was done right. Can't say enough nice things about how curious and professional he was. He even used shoe covers! He took the time to explain some options and didn't try and up-sell us like other plumbers have done in the past. We will be a returning customer, and I would certainly refer them to anyone who needs an honest plumber! read more

Fast, professional, courteous service. I requested assistance late at night for a clogged sink/pipes. I was contacted immediately after requesting service through my home warranty service. I sent the technician a message stating the problem and the remedies I had already attempted. The technician arrived the next day and my issue was immediately corrected. He even recommended preventive maintenance to prevent such issue in the future. read more

Excellent service from start to finish. I called for water heater repairs in the morning and they responded quickly and made me feel like a priority. Very knowledgeable and ensured he explained everything that needs to be done. Do not look any further for any plumbing or water heating issues Wayne Hyde Plumbing is all you need to call with affordable prices as well. Thank you so much and I will be using your services in the future! read more

In less than 24 hours I had my outside faucets fixed and a pressure release valve installed. I had researched plumbers in my area through the customer reviews and chose Wayne Hyde Plumbing. I was not disappointed and will be calling them in the future when needed. Kasey let me know what services to expect in the future if I require more help. He is very polite, courteous, knowledgeable and hard working. read more

We had a water main leak on a Saturday afternoon. I called Wayne Hyde Plumbing for help and they were able to send a tech that afternoon. The tech, "Kasey" arrived ahead of schedule. He was courteous and professional, and was transparent in providing a cost estimate, which was very reasonable. Kasey did a fantastic job and I would recommend Wayne Hyde Plumbing without hesitation. read more

Today was Kaseys 2nd visit to our place. The plumbing in our shop had a design issue & Kasey patiently & throughly explained what the issue was. He cleared our lines quickly, then gave a very reasonable estimate of the recommended fix. Price for coming out & clearing the lines was below average also. Prompt, professional service with great rates. Kasey is our plumber, no question. read more

Wayne Hyde Plumbing is a super professional organization. I had the pleasure of being serviced by Nathan today. He called in advance an hour in advanced to ensure we were available. Asked detailed questions to diagnosis the issue and immediately resolved our plumbing issue with a smile. Truly would recommend Nathan and this company for any of your needs. Juan read more

Kasey responded quickly and replaced our old, leaking ( bottom corroded and spraying) hot water heater. He was professional, courteous and upfront about costs and what the replacement would entail. He and Wayne Hyde Plumbing get my highest marks and enthusiastic recommendation. I will definitely be calling on Wayne Hyde Plumbing for any future repairs! read more