Be careful when you rent a car from Enterprise at the Milan Malpensa Airport Terminal 1! I deliberately chose the "refill upon return" option when I rented our Citroen Diesel out of Milan Malpensa airport because it was the most economical option, and their rental rates are extremely high right now. During the 2-week trip, we kept seeing a dashboard message about AdBlue which we did not understand and no one at Enterprise told us about. It turns out that AdBlue is a Diesel additive for "greener diesel emissions" and if you run out of AdBlue the car will fail to start. Luckily my wife googled the message before we ran out. We found a filling station that could fill up the AdBlue tank for about €17. Had we not done this, we would have been stranded somewhere and clueless about why the car failed to start. It turns out that the AdBlue tank only needs a refill every 10k miles, so clearly the Enterprise folks were negligent in keeping the tank filled. They have admitted no fault but agree to reimburse os the €17 if I provide an itemized receipt (not sure I got one from the station attendant so I might be out the €17). Also, I diligently filled the fuel tank before returning the car to Malpensa airport. However, I then ran into a huge traffic jam and had to circle the airport 3 times to find the Enterprise return lot (signage for this is really bad). Hence, the fuel gauge was down ever so slightly from full when the attendant checked the car over and she insisted on charging me a €50 fee and about €20 for the missing fuel (not sure how she was able to calculate that) despite my showing her the receipt from the gas station just 45 minutes prior. I sent Enterprise a letter complaining about the above and their reply was, and I'll paraphrase here, "TOO BAD". Just be aware of all of this if you rent from Enterprise at Malpensa. They are out for profit ONLY and don't give a hoot about fairness to the customer. read more

Locauto - Our AdBlue "low" message. - Car Rental Near Me - Milan, Michigan

The ABSOLUTE WORST experience in MY LIFE! And I need to add that I rented through ENTERPRISE RENTAL IN THE US. They are equally responsible in their total disassociation in dealing with a customer service complaint through their 3rd party rental companies. I rented a car in Milan with my children in tow to explore Italy for my 50th birthday. On day 8, I was pick-pocketed and along with that included my car key.... this was at 10pm at night mind you and I was an 1 1/2 away from my rented apartment to explore Sorrento for the day. I was told no one could come and help me for 3 hours and/or the next morning. No one spoke English... I was hung up on simply because of this.... I was yelled at for godsakes. No one offered to bring me a replacement car either that night or the next day. I was forced (in order to protect me and my children) to pay for a $440 hotel night to wait for a tow service... which NEVER showed up. I was then forced to rent from Budget Rental Car ... thank GOD for friends stateside that could help me get back on the road. NEVER EVER EVER rent from these people. NEVER EVER EVER rent from Enterprise ROADSIDE assistance NEVER called me back. THEY never even reported the car issue to Locauto and/or Enterprise. When I got back to the States I called Enterprise 3 TIMES requesting someone to PLEASE call me to discuss my experience. NO ONE Ever called me back. Today I reached the 'escalation' department and was told they could not communicate with me. They washed their hands completely of this ... told me I could only communicate w/ Locauto and ONLY via email. Let me tell you this... they are unable to understand a thing on email.. .even worse than on the phone. If you're traveling internationally --- Don't go HERE. Talk to your friends. Family. Use Budget or Hertz... NOT ENTERPRISE. They will obviously not be there for you after it's all said and done. Truly Awful... Disappointed and discouraged. read more

I have rented cars lots of times over the years - very often from Bergamo or Milan. I have never had an accident or delivered the rented car with more damages/scratches than were already there when collecting it. I have never experienced trouble with any rental company either, till now, with LOCAUTO. When collecting the car at LOCAUTO, on March 30, I was first told to get snow chains as they are now by law mandatory till April 15. So I rented snow chains, which cost about 45 euro for one week! That's more than it costs to buy snow chains! My point is: If snow chains are mandatory, like the safety belts of the car, then they should be part of the rental fee itself. But LOCAUTO's creative ways of getting money coming in did not stop here ... When we collected the car on March 30 (we were two, a friend of mine and myself), there were some scratches on the car that were noted, and also one hub cap that was not looking nice. Regarding the latter, we were told this was nothing to worry about. However, when we delivered the car on April 6, the lady dealing with us, made a point of the hub cap. I explained the above. It was also illogical it should have been us, because then there should have been other damages ... which there weren't. As far as I could understand this explanation was accepted by LOCAUTO's employee. Shortly after I received the additional invoice for the snow chains, and I thought everything was settled. However, the day after I got an email from LOCAUTO saying they had charged my credit card 139 euro for the hub cap! So, basically LOCAUTO picked me to pay for a hub cap that had been worn out with time, and needed (at some point) to be changed. Apart the fact that this is no less than theft, is the fact that this particuar hub cap usually costs 10-15 euro, not 139 euro ... LOCAUTO makes you sign on an IPad when you fetch the car and when you deliver it back. As we all know, the screen of an iPad is not big, and what I saw when I signed upon delivery, was a fully tanked, OK car, thinking everything was fine. However, LOCAUTO mailed me, through very little helpful Autoeurope (the agent who did absolutely NOTHING to help me), a copy of the whole document. Here the hub cap was mentioned, despite the fact that the employee receiving the car made the appearance this was no longer an issue and certainly did not show me she had put it in for me to sign. In other words: I signed something I didn't know I was signing. I would of course NOT have signed had I known. So I gave up trying to get mye money back. Nevertheless, I DO consider it worth while warning you about this rental company. LOCAUTO definitely DOES NOT come across as a company you can trust. Choose some other rental, even if it costs a bit more! read more

Ok so i flew to Milan after booking a rental car through Priceline.com. Firstly the price seemed great but almost to good to be true 80dollars for a week all inclusive. WARNING do not believe this "in my lost in space voice" here is what I got hit with upon arrival 2000 dollars must be applied as a hold pon your CC not a problem if you call your CC company and tell them you are traveling out of the USA right .... Wrong because they purposely will strike your cc 3 times to block it forcing you to either use cash oh in their currency So you run to several atm or if you arrive after the currency exchange counter is closed you loose out on the rental for not picking it up and it counts as a no show Next the charge you for snow tires and chains and extended extra insurance plan since you pay in cash now that your CC are blocked. Cost now is 380 dollars additional a week. Ok now the next thing they tell you all cars are standard cool i drive standard my family are farmers so no issue there. Ok fast forward, time to return the car I check in early no worries. But when i ask for a receipt they refuse to give me one and tell me it must be sent via emails.now I'm worried cause i wont be able to prove that i dished out an additional $380 for a rental car from a reliable vendor Priceline. BE very careful if it pops up as locauto try to cancel it immediately. For mor information email me at airbnb@my.com read more

Locauto - Car Rental Near Me - Milan, Michigan

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Locauto is a very bad car hire company. They try their very best to rip off their customers. 1. I paid the balance in cash for insurance, roadside plus & GPS when I returned the car & they assured me that the credit card voucher I signed before would be void. I was given a receipt. When returning home I found that the same amount was charged to my credit card. With the receipt & credit card statement, they still refused to refund the money. After the first correspondence via their online customer service, I can never get through again. 2. 3 months after returning home, I received an e-mail from Locauto saying I had a traffic fine notification ( which I never received from the traffic authority in italy ) & I would be charged a related administration fee of Euro 48.80. They won't let you reply the e-mail & no way you can reach them via their online service. I believe this is one of the ways they use to take money from their customers. This is a very very bad experience & I am going to tell everyone I know about this. I wish I had read those bad reviews before I went to them. Stay away from this company- a crime organization. read more

Never ever rent a car here!! I rented a car with full insurance, however, they still wanted the full €1300 deposit (normally the deposit goed down when you get fll insurance). My creditcard allowed a €1200 deposit. They refused to take the other €100 from another card, cash or debitcard. They refused to change the name in the booking so that it could go on another creditcard. We ended up not getting the car(!!!!), and not getting back the money we had paid for renting it, and on top of it all, were yelled! Most horrible car rental experience ever!!!! read more