My only complaint is the poor signaling and wrong information at the website. My receipt has the…read moreaddress inside the terminal and that's not the place to return the car. It's confusing

Excellent experience and a seamless process with excellent support. Easy to return right across the…read morestreet from the main train station in Milan with good signage.

Not sure what you all are complaining about; perhaps you were tired and cranky, we had an excellent…read morecheck in with very friendly service!

A 10 minute walk from the train station and an hour from walking in the door to getting in a car…read morethat was reserved in advance. Don't subject yourself to this.

Zero stars! My disappointing Avis experience: After originally declining all additional insurance…read moreand other optional services during my online reservation with AutoEurope, the lady at the Avis check-in counter at the Milan Central train station location had apparently added every optional add-on possible to my reservation and when she showed me the contract to sign, she only showed me the Italian contract and failed to show me the translated version. When I questioned her about why the amount was so high, she told me it was due to the deposit that would go on my credit card for the vehicle. Having rented several cars from several different companies, this made sense to me and I signed the digital forms so that I could be on my way. Upon arriving to the dislocated garage to pick up my vehicle, I was told I would be getting an SUV as the car I had reserved was not available. Because of the total distance and small Italian roads I would be driving, I asked if I could change to something smaller and more economical. The gentleman in the garage were super friendly and helpful and after a phone call, they got me into a Fiat 500 (their smallest car) which had not yet been cleaned from the last rental. After 1 day of driving, I realized that this tiny car wasn't suitable for all the highway driving I would be doing, so I was able to stop at the Marco Polo Airport near Venice and the helpful staff there got me into a larger more suitable Fiat for the remainder of my trip. At the end of my 8 day trip, I returned my vehicle without any additional damage, and with a full tank of gas. The friendly man at the return lot said the car looked perfect and asked me to sign a receipt that was 3 times more than my original AutoEurope reservation! Obviously confused, I politely declined to sign and he kindly directed me to the Avis desk inside the Bari Airport. Once inside the lady at the desk showed me the English translated version of my rental agreement and I found out that all the "Requested Optional Extras" that I originally declined online and never offered again had all been added when I picked up the vehicle. These extras included a "Group upsell", "damage waiver", "windscreen protection", "theft protection", "Fuel up front", and "Additional products". Once again, I never requested these, nor was I even given the option to accept or decline these options. The lady at the desk inside the Bari Airport refused to help me with my complaint because it was "A different office that sold me the contract" and told me to call/email corporate if I had a problem. I have since contacted Avis and have only been given a case number and told to wait up to 30 days for a response. I've rented with Hertz, National, Alamo, and EuropCar. I even hold VIP status with two of them and have never been scammed into extras like this before. Avis should be ashamed of the service I received on this trip and I regret not sticking with EuropCar for my entire stay in Europe who at least had the decency to try to sell me extra insurance to my face instead of slapping them on behind my back. Avoid this Avis at all costs!

I booked a van through Rental Cars, looking for the cheapest option which was Avis. Pick up in…read moreMilan. Total cost for the rental is 352.76€. A few days after I returned the car, I noticed Avis deducted 1321.63 euros from my visa card without any notification or message. This brings the total cost of this 4 days rent on 1674, 39 euros. This is completely unexpected and I was completely astonished since this is so extreme and feels fraudulent, misleading and unacceptable. What happened? I picked up the car on Friday morning June 28, at 8:30am. The lady at the desk was very friendly and asked me if I wanted an insurance. I told her I took a Full Protection insurance through Rental Car. She replied that that kind of insurance is of no value and is not helping at all. She could offer me a full protection ( 'a real one') for only 40 euros a day. She would send a mail to the other insurance of Rental Cars to cancel it so I would have that money back. She convinced me and I was really happy with her support in having a real insurance and canceling my other one which - according to her - was fake. She asked me to sign on a screen a few times so all was ok for the insurance. Before leaving she told me she would send all by mail and I saw the mail already coming in while driving the car to pick up my friends. I didn't check since I was with friends in the mountains the whole weekend. I brought back the car on Tuesday morning at 9am. So I used the car from Friday June 28th 9 am up to Tuesday July 2 at 9am which is exactly 4 days. A couple of days I saw a deduction of Avis for 1321,63 euros. I was completely shocked and assumed it was a mistake. I tried to call Avis a couple of times, didn't work, always waiting music. I went to the office where I picked up the car ( central station Milano). I asked her what exactly had happened. The lady of Avis was very annoyed, saying that I had signed and that it is my problem. When I stated that I was told the insurance was only 40 euros, she told me I must have heard that wrong and that is only a net amount. Which is 100% not true. She didn't care and for her it is what it is and gave me an overview of costs in Italian. Contacted customer Service - zero help or understanding. The only conclusion must be that Avis is a scam company that has policies to trick the customers. How can anyone explain that an initial rent of 352,76€ ends in a total cost of 1674, 39 euros? Yes, I have signed but in good faith that Avis was honest and wanted to help me. For the money for the 'fake' insurance of Rental Cars that your employee claimed had sent a mail to cancel (since 'if you cancel before the start of the rental you have your money back') I didn't see any mail or refund. I rent almost every month a car and never had a situation like this before. I am very disappointed in this misleading and fraudulent way of working.

I read dozens of car rental reviews and was extremely skeptical especially since I needed an…read moreautomatic. I found Morini and from Miami, Florida, we rented a vehicle in advance. The price was reasonable, fair and they also had an automatic. When we arrived, unfortunately, the woman the day before, had crashed her rental vehicle so we were given an upgrade to a nice automatic BMW. After signing the papers, inspecting the vehicle, we were out the door in less than 30 minutes. In fact, when we returned the vehicle, within less than 5 minutes, they were kind enough to have a shuttle bus take my family and I directly to the Milano airport. There are no hidden charges and service is exceptional. Will use this rental company only in the future and highly recommend them. They are an excellent, honest and transparent company that really does care about their customers.

They lied and charged me 3x the rental we agreed on! They also charged $500 for a scratch we did…read morenot do on the car! They are crooks!

Reserved a BMW 3 but when I picked up Sixt said it wasn't available and offered a Peugeot small SUV…read morethat Sixt claimed was equivalent. Does anyone (besides maybe Peugeot) believe that? Of course the SUV didn't have a cargo cover so our suitcases would be exposed when we parked. Only equal or bigger sedan Sixt claimed to have was a BMW 5 for an up-sell of 200+ Euros. Total cost ended up being more than a premium vehicle from Avis or Hertz. When they brought out the car, it had giant Lift stickers on the front and back windows. Had to drive this around for a week. Never Sixt again!

Mind the doors. On…read morea recent family trip to Milan, we used the subway to cross the city. Always making sure to enter each subway car in a timely manner. At the Duomo M3 a lady ran to make the train, but her long braided hair got stuck as the doors shut and she could not pull it from the closed doors. I pulled the emergency brake before the train started to move. This opened the doors and allowed her hair to be released from the tightly closed doors that had trapped her hair. Of course this caused a delay in transit, but someone just came to our car, reset the lever and once again the subway was back in service. Thank goodness she was okay, but definitely mind the doors.

The Duomo metro stop is larger underground than it appears. There are many, and I do mean many,…read moreentrances/exits to this station. Some has chair lifts to navigate steps but most entrances have many steps and some have long hallways leading under the Piazza del Duomo. Exiting you will end up in one corner, or another of Piazza del Duomo or near Via Torino if you walk a bit further along. Once underground, you will see several automated ticket machines near the underground entrance turnstiles. Sometimes you will find a person there who wishes to 'help' you purchase your tickets. These folks are looking for a tip. If you don't need help, just say 'no grazie' and go about your business. The machines have language options to help. Once you have your ticket, scan at the turnstile and make your way down the escalators. There are maps throughout the underground to check you get on the correct train. If you prefer to purchase your tickets from a person, head up the ramp (turnstiles will be on your left) and here you will find a small area with some shops and a ticket area. Many shops in subways throughout Milan will sell tickets. Just look for the "Biglietti" sign and have cash ready. The is often a line. If you look around this area, you will see underground walkways leading off to the left. This long corridor is lined with cafe's and stores. Eventually, you will end up in the San Babila metro station where you can exit behind the Duomo shopping area. Lots of shops and some churches between San Babila and the Duomo. Exiting at Piazza del Duomo you will find the Duomo, Duomo museum, Galleria Vittorio Emanuele the oldest indoor shopping arcade in Italy, Museo del Novecento, shopping and restaurants behind the Duomo, across the street from the Duomo you will find Piazza dei Mercanti a medieval square off the pedestrian zone that leads to Castello Sforzesco. You will find many stores, restaurants and theaters in the pedestrian zone. Teatro alla Scala, a statue of Leonardo Di Vinci and Palazzo Marino are on the other side of Galleria Emanuele, just walk through. Panzerotti Luini, Milan street food, is on Via San Radegonda where you'll get a sweet or savory 'panzerotto' for just a few euro. In the west corner the metro station exits onto Via Falcone, one block south of Via Torino which includes many clothing stores. Wander the streets off Via Torino into the Centro Storico section of Milan where you'll find cobble stone streets, archeological sights, many churches and ancient piazzas. Good metro stop.