My only complaint is the poor signaling and wrong information at the website. My receipt has the…read moreaddress inside the terminal and that's not the place to return the car. It's confusing

Excellent experience and a seamless process with excellent support. Easy to return right across the…read morestreet from the main train station in Milan with good signage.

After years of using this Avis location, the entire staff was 'let go', hours changed, and new…read morestaff installed. As such, my previous review no longer stands. I cannot vouch for the quality of the new staffs customer service. We made friends with the staff who previously worked here. None were reassigned to another location. They were all terminated. Not a good move Avis. You lost some excellent talent.

I am extremely disappointed with my experience with Avis. When I picked up the car, the associate…read morewalked me through which fuel to use and showed me where the electrical plug was located. While we were still there, I noticed a scratch on the bumper and immediately pointed it out to her. She told me she would document the damage in their system, and I trusted that she had done so. When I returned the vehicle, I was told there was no record of the scratch and that I would be charged a repair fee. I specifically reported this damage at pickup, before I ever drove away with the vehicle. I should not be held financially responsible because an Avis employee failed to document something she assured me she would. The entire experience left me feeling scammed and taken advantage of. I also have serious doubts that the repair fee I'm being charged will actually be used to repair the scratch rather than simply being collected from me. My advice to anyone renting from Avis: photograph and video every inch of the vehicle before leaving, and do not rely on an employee's word that existing damage has been documented. I made the mistake of trusting them, and now I'm being charged for damage that was already there. Avis should refund the fee.

I had a great experience with Locauto, rented a Mercedes GLA200d from Venice airport, great car !…read morerented from Aug 4, 2019 to Aug 17, 2019. Beside this is the only company in Italy that will let you take the car to eastern Europe, they were very friendly, on return, I had a scratch on the car but as agreed it was shorter than 5cm so I didn't have to pay anything. Car was clean and in very good condition ! I will confidently recommend this company to a friend and will probably be looking for them again in the future. Despite the other bad reviews, my experience was great, I would give them 10 out of 10 ! Best Regards, Felix

I rented from Locauto at Palermo Airport after prepaying my rental and full damage coverage through…read morean intermediary. At the counter, Locauto staff sold me their own "Body Protection" and a "Roadside Assistance" charge on top of coverage I had already paid for, roughly 58 EUR in total. Nobody told me I was already covered, and the roadside charge was never explained before I signed. I presented a physical credit card in my own name, meeting all their requirements, and no deposit was required, so there was no legitimate reason to require extra protection to release the car. When I asked for a refund, Locauto refused on the basis that I had signed the agreement, and told me to take it up with the intermediary, who in turn sent me back to Locauto. Being handed a document to sign quickly at a busy airport counter is not the same as being given a clear, informed choice. In my experience the process is built to upsell coverage travellers already have, and to pass complaints back and forth so no one has to refund anything. If you rent here, decline everything at the desk and check what your booking already includes first.

Not sure what you all are complaining about; perhaps you were tired and cranky, we had an excellent…read morecheck in with very friendly service!

Beware of renting from this location. Not only were the employees rude, incompetent, and pretended…read morenot to speak English when it suited them, when I went to return my rental they made up a 'scratch' on the bumper and tried to charge me for damage that had been done previosly. I am pretty sure it is a scam to line their own pockets. I believe this is because I declined their insurance, even after Alamo said I did not need it. If you decide to rent here be very careful. Although they are using the Enterprise/Alamo name, this is a local branch and really does not follow any of the attributes of the brand. If I could give a zero I would.

We used Moving Class Limousine twice during our two week stay in Italy. We arranged a pickup from…read morethe Milan Airport (MXP), with a drop-off at the Sheraton Lake Como Hotel. The total cost was 130 Euros. We also used them to pick us up at the Sheraton, and then drop us off at Milano Central Train Station, to catch a train to Venice. This trip was also 130 Euros. They took our credit card without issue, for both trips. Dispatch was done through email, and was prompt and professional. In both instances they arrived on-time, and provided a private large, clean SUV. The drivers spoke sufficient English, and were professional and polite. Bottles of water were provided for both of us. Our trips took less than an hour, and there were no issues or drama. We'd be happy to use them again on our next trip, or recommend them for anyone needing this type of service.