My only complaint is the poor signaling and wrong information at the website. My receipt has the…read moreaddress inside the terminal and that's not the place to return the car. It's confusing

Excellent experience and a seamless process with excellent support. Easy to return right across the…read morestreet from the main train station in Milan with good signage.

After years of using this Avis location, the entire staff was 'let go', hours changed, and new…read morestaff installed. As such, my previous review no longer stands. I cannot vouch for the quality of the new staffs customer service. We made friends with the staff who previously worked here. None were reassigned to another location. They were all terminated. Not a good move Avis. You lost some excellent talent.

OK Everybody I really want this to be shared with everyone you know. We picked up a car in Milan…read moreItaly I had a reservation and the amount was $1060. I had intended to use my visa that had a rental car coverage and refused the coverage from Budget/Avis. When I got to the counter the woman behind it told me that Italy did not allow you to use rental car insurance from your Visa. Which was an outright lie and of course I didn't know it at the time. So I accepted insurance which raised the bill by $700. When I turned the car in in Verona I was told by the agent there but that wasn't true and that if I were to rent a car from them and wanted to use my rental car coverage on my Visa, that was between me and my bank. I was livid. A car that was supposed to cost us $1060 cost us $1700. The agent in Verona made €100 adjustment but that was the best she could do. When I picked up a car in Inverness also Budget/Avis as I had made these reservations at home I would never have gone to them again. The agent there also told me that wasn't true and that she had never heard of such a thing. I used my visa coverage there and that is documented as well .On my return home I contacted Budget /Avis With a well documented complaint and said I wanted the money refunded that I fraudulently "was talked into" By a lie! I have gotten absolutely nowhere. They send me a copy of the rental agreement with the insurance signed. Of course it was ,that is not the issue. The issue is coercion and fraud by their agent in Milan to Out right lie. I am still livid and I am not done. I am going to look into small claims court to cause nothing but a headache more than likely to that company, but I am not going to just let this go. The moral of the story is, do not use budget or Avis for rental cars. They do not honor their customers or back them up when an employee has fraudulently given information that cost the customer considerably more money than it should have.

The car we got was slightly damaged but fine. The issue was, they made us pay for a second driver…read morebefore they would give us the car and my husband was literally the only driver. We had no choice but to pay this unwarranted fee. Total scam.

Esperienza molto negativa con Locauto. Mi è stata consegnata un'auto con targa scritta in modo…read moreerrato sul portachiavi/documentazione, e a causa di questo errore ho ricevuto una sanzione di 120€ da ASFINAG. Ho segnalato tutto con prove chiare, ma il servizio clienti non ha fornito alcuna risposta né supporto, ignorando completamente il problema. Servizio poco professionale e zero attenzione verso il cliente. Sconsiglio vivamente.

Not sure what you all are complaining about; perhaps you were tired and cranky, we had an excellent…read morecheck in with very friendly service!

A 10 minute walk from the train station and an hour from walking in the door to getting in a car…read morethat was reserved in advance. Don't subject yourself to this.

We used Moving Class Limousine twice during our two week stay in Italy. We arranged a pickup from…read morethe Milan Airport (MXP), with a drop-off at the Sheraton Lake Como Hotel. The total cost was 130 Euros. We also used them to pick us up at the Sheraton, and then drop us off at Milano Central Train Station, to catch a train to Venice. This trip was also 130 Euros. They took our credit card without issue, for both trips. Dispatch was done through email, and was prompt and professional. In both instances they arrived on-time, and provided a private large, clean SUV. The drivers spoke sufficient English, and were professional and polite. Bottles of water were provided for both of us. Our trips took less than an hour, and there were no issues or drama. We'd be happy to use them again on our next trip, or recommend them for anyone needing this type of service.