I am extremely disappointed with my experience with Mannix Heating & Cooling. I contacted the…read morecompany regarding an Aprilaire humidifier recall because my humidifier was not working. As a homeowner, I don't know whether the issue is the recalled electrode, the humidifier itself, the wiring, or the HVAC controls. That's exactly why I hired an HVAC company--to diagnose the problem. Instead, technician Silvio Guerrero immediately stated there would be two separate charges before inspecting a single component. I even suggested we set the recall aside and simply use the visit to diagnose why my humidifier wasn't working. Rather than inspecting anything or explaining what the charges covered, he repeatedly said, "It's two charges," stated he was very busy with other service calls and didn't have time to deal with this, told me to call the office, suggested I hire another company, and left. My HVAC system itself is brand new and working perfectly. My humidifier, however, is wired into the HVAC control board. I was not asking for an HVAC repair--I was asking for my humidifier to be diagnosed. If checking the HVAC control board as part of diagnosing the humidifier required an additional charge, that should have been explained after inspecting the system. Instead, the moment the discussion involved the HVAC control board, it seemed to automatically become a separate charge without anyone even looking at the equipment. What made the experience even worse was management's response. Instead of listening to my concerns, I was told I was "argumentative" and accused of "double dipping." That accusation was both unfair and insulting. I never asked for free work or refused to pay for legitimate diagnostics. I simply expected the technician to inspect the problem, explain what he found, identify what was covered by the recall, explain any additional charges, and then let me decide how to proceed. This entire experience reflected poor communication, impatience, and a lack of professionalism from both the technician and management. Customers deserve a proper diagnosis and a clear explanation before being asked to authorize additional charges--not assumptions, accusations, and a technician who walks away without inspecting the problem. I have completely lost confidence in Mannix Heating & Cooling and will never use this company again.

I got four bids on the replacement of my 2 residential HVAC units. Mannix's representative, Mr…read more Kapur, was the most impressive and well-informed among those coming to my home. He suggested a method that would save me cost and aggravation in the installation process (viz., the closet housing one of the units had a narrow opening and some other estimators wanted to rip out the door frame, which Mr. Kapur determined was unnecessary.) The pricing of replacement HVACs was competitive and the installation crew was respectful, hard-working and very competent, finishing all of the project in under one day. I am very satisfied with everything Mannix did on my property.

Thank you again for the suggestion yesterday to call AIR 1…read moreto fix the furnace which was not working. I called them. They called back and scheduled service this morning (2/2/21) at 9. Tech was on time. Accurate diagnosis explained the issue. Failed part replaced. System Working and completed at 10:10am. Tech's name Marc Davila. Cost in line with expectation - reasonable.

They really took advantage of us a few years ago. As the lady of the house not knowing anything…read moreabout HVAC they charged me $700 for servicing 2 systems as well as add ons like replacing capacitor and adding freon a la cart. Never again

I called Fairfax Cooling & Heating to check my A/C outdoor unit based on a recommendation from my…read morenext door neighbor...I'm very happy I did. The dispatcher was very cordial, and the technician came out within 30 minutes after my call!! He diagnosed the problem in 1 minute, and then proceeded to fix the problem in less than 10 minutes, even though it was lightly raining. Excellent response and service. I'm happy I may have found a go-to HVAC company.

Just moved to the area and purchased a new house. Was looking for an HVAC company to stop by, walk…read moreme through the systems I have, troubleshoot some hot zones in my upstairs, identify any concerns and provide some recommendations. Made the call to Fairfax Cooling and Heating. Receptionist was incredibly friendly and was able to schedule me for the next morning, and offered me a new customer discount for the service call, which was significantly cheaper than other companies I spoke with. Michael called and gave a 30 mins heads up before he arrived. Took a look at both systems in my house, thoroughly walked me through each system and answered every question I had. He fixed the hot zones I had in my master bedroom, and explained how to best leverage my existing systems to maximize air flow throughout the house to make it more comfortable. He also provided some future recommendations on upgrades once I'm ready. I would highly recommend this company to anyone looking for a reliable, friendly and honest HVAC company.

Sebastian was very helpful! He was very clear and upfront with the service options, and helped us…read moreunderstand what the issue was and walked us through the best solution. We will definitely call ProVac again for future needs!

Provac is an amazing company and always so friendly and know why they are doing. My technician was…read moreknowledgeable and very professional

Fantastic experience! My house lost its emergency heat and the company I normally use took two…read moredifferent techs to come out and give different opinions. Called A&M and they arrived with the possible part, which turned out to be the right part. They were very professional and kept me informed of everything they were doing. Additionally, they were very reasonable in the expense. So, very impressed and gratefu.

My A/C unit was not working properly and recognizing the 100 degree heat coming today I had to call…read moresomeone who could come out on a Sunday. The owner came out and is FANSTASTIC! He explained and taught me about the unit, showed me the issue, fixed it and did not rip me off. Prices are fair & very reasonable. When it is time to replace the HVAC I will definitely call him! Totally recommend and glad that I found A&M. Thank you, Eldred!

Came out super fast to take a look at my HVAC. The upstairs AC was not working properly and it was…read moregetting hot upstairs. It's a house we just moved into so he showed us where the dampers were the previous owners didn't know about and got the unit working properly again. I highly recommend R A Dobson and I plan to work with them in the future.

Generally good work but wouldn't honor the terms of the contract. No thermostat was provided as was…read morespecified in the contract: R. A. Dobson, Inc.will install the appropriate thermostat, and train you on the smart thermostat's features (if applicable)

So glad I called ACE Heating & Air-Conditioning! I called at 9 AM, Quenten was here by 1 PM, and I…read morehad cool air again by 2 PM. I was really happy to have my annual maintenance plan -- my repair was prioritized and I didn't have any out-of-pocket cost. Quenten was awesome: friendly, knowledgeable and he kept everything clean while he worked. Great service from a family-owned business. I highly recommend ACE!

In the last 5-7 years, we have had at least 5 new HVAC units installed by ACE. Of course, there…read morehave been bumps in the road - usually they did at least try to make it right. Not anymore and I strongly advise everyone to avoid them that (although I previously used to heavily recommend them) I will now be certain to use every platform available to share our experience. Throughout the summer, I called to schedule an appointment and was repeatedly told they were many weeks, if not months, backed up but I could call for cancellations. All this time, I let them know that the unit was dripping on the floor even though we had cleaned the condensation line. By September, it was dripping so much that it was damaging the hardwood floors. On September 19th, I finally got an appointment - in December (as they said they were booked up past Thanksgiving.) Waiting a week or two, or even three, is manageable. Waiting three months is unacceptable. Shortly after making that appointment, I called another company - and they came out within a week. We are now looking at needing a completely new system when we didn't even get 5 years out of this one. The new techs told us it was installed incorrectly - thus straining the system. I tried to give ACE the opportunity to make it right - at the very least, they could have apologized - if not given me a (small) discount on a new system. I understand people make mistakes and I wasn't looking for thousands of dollars. Instead, they blamed us for not getting routine maintenance - when the unit is managed by someone with a certification in property management and was routinely maintained... we had called them that time (as we had in the past) because it was a significant issue beyond routine care. They called me back to let me know they thought we should "kinda part ways." So, in addition to needing a new 11k system just 5 years after buying one from them, I now have 10k in hardwood floor damage as well. What they should have done from the start was told me it was best to "kinda part ways" when I initially called and was staying loyal while trying to get them to come out for most of the summer. Never again - I understand the system is no longer under warranty but it should have been installed correctly and it shouldn't take months to get a technician out in an emergency.

Mark, the HVAC technician, was great. He knew everything about our house and quickly helped us…read morefigure out the problem. It was an extremely hot day, and when I originally called in the morning, Kathy was very pleasant and reassuring on the phone. She told me she would get Mark out to us right away, and she kept her word. We've been using Air Stream Co. Inc. for about three years now, and they have always been reliable, professional, and honest. It's a small locally owned company with great people who truly care about their customers. We really appreciate their service and would highly recommend them to anyone looking for a trustworthy HVAC company.

Five years later and we are still receiving excellent HVAC service support from Air Stream since…read moreour full system replacement in 2017. Great people to do business with and a great service/work ethic. We have them service our system in the spring and fall. Always responsive. Mike N. Heritage Hunt Gainesville, VA