My first experience here started nearly 20 years ago when I had a consult for my daughter. At that time they didn't address the primary issues in their proposal which was higher in cost than others. In the end I decided to go with another practice.
I myself had braces a second time at the age of 41, with another ortho, now retired. So when my long term dentist's assistant broke my permanent retainer I was at a loss on how this would be handled. I knew LOA had taken over the building for Dr Keller, my previous ortho, and gave them a call.
Fortunately they did still have his records but my file was hard to access. Explaining in great detail what I needed over the phone, as well as telling them to refer to my records for type of retainer I felt confident going in that I would leave with a new permanent retainer.
The visit didn't go as planned. The girl miscommunicated my needs so when I was called back it was like starting all over again. Also due to changes in orthodontics during the past decade what I had was outdated and absolete. Basically I had to start from fresh.
After that, aside from a few miscommunications with office staff concerning if financials were involved the process was smooth saling. I can't say enough positive things about the doctor, assistant, and the whole process in general outside of office staff. I was able to get a new retainer free of charge because of being grandfathered in due to an agreement with my now retired ortho. The office staff were nice and tried to be helpful, but as mentioned before it wasn't without miscommunication that lead to frustration on my part.
Covid process was on point too, although a tad overkill on protective measures but better safe than sorry.
Happy and proud to now be a client of LOA, although with myself and my child now out of braces I hope I don't need their services moving forward. read more
