Braces turned out great. Good guy, knows what he's doing, does every type of brace. He is the best…read morefor braces and orthodontics.

I have been going to Black & Black Dental for over 3 years now. I can not say enough good things…read moreabout the proctice and the office staff. Everyone is very courteous and professional. I always get all my questions answered and scheduling an appointment is a breeze. They even call you if there was a cancelation in case you would like to move your appointment up. All fillings and cleanings have been top notch. Thank you Dr. John and all your staff for a wonderful place to have your dental needs satisfied.

I moved to Lancaster County in 1969 and continued my association with my dentist who had an office…read morein Red Lion, PA. He was very good, however, going to retire soon. I had been with him for many years so it was hard for me to think of moving on to another dental practice. As luck would have it, I had to find a dentist quickly and asked my coworkers for suggestions. Dr. John Black was suggested to me by my supervisor. The doctor had a small practice but what a comfort to find it very welcoming. I have been with this practice ever since and now have the pleasure of having the son of the former dentist taking care of my dental health. I am more than pleased with my dental care, with my dentist, and with his staff. The practice has grown since my first visit, however, their competency of caring for patients is always in evidence and their courtesy has never wavered since my first visit. As for me, I would heartily recommend this practice to anyone in need of a great dentist, a great dental hygienist, and/or a great staff that puts everyone at ease. One very content patient, Darlene

If you are in need of orthodontic treatment, I highly recommend Friendly Smiles. I have been an…read moreadult patient of Dr. Chan and my sons are current patients. After our consult, we left the office feeling informed and at ease with our treatment plans. Scheduling is easy with the office staff. We feel very comfortable at the office with the safety precautions.

Do not go here!!! Myself and several members of my family have paid thousands of dollars for years…read moreto replace all the mistakes and short cuts on our teeth. Terrible place.

We were new to the Lititz area and chose this dentist because he's fairly close to our home. His…read morefees are outrageous, a simple cleaning w/x-rays starts at $475.00. How odd - Dr. Hicks has religious music playing in the waiting room. He should practice what he's trying to preach. I found another dentist who is excellent and doesn't rip off people.

Fantastically run practice--highly recommend. Drs. and staff extremely caring and…read moreknowledgeable--great communication among staff. Appts. generally on time, what to expect at each visit and next step on braces journey always well explained. Even personal notes sent from staff after adjusting to new appliances. End results were awesome!

My daughter and I had a horrible experience. First day she had her device placed we came home and…read moreone side is not even glue in. She was in a lot of pain, and had to make an appt. else where for it to be fixed. Called for records which I supposedly can not receive for over 1 week, and I had to call twice to get that answer because they could not even call back. Knowing a child is in pain you would expect them to care enough to at least call back. But I guess that's because they don't really care about their patients. And also with electric medical recording they can give you your records by just printing each page. They are just lazy and do not care about their patients well being.

Recently was forced to switch dentists when my insurance changed, this was the closest practice to…read moremy location so I decided to have my records transferred, well in advance of my actual appointment. I corresponded with the office staff via phone and email to accomplish the transfer. They were very professional and efficient. When my appointment finally arrived a few months later, I was reminded over and over via text to the point that it was borderline harressment. One reminder is fine, especially when I confirmed, but the repeated texts were a tad overkill. When I arrived I was greetly warmly to a very clean and beautiful office. I've never been to a professional health care provider that was decorated as homey as here. It was nice, without being too much. My dental hygenist was running late, as I wasn't called back till 30 minutes after my appointment time. No one informed me of that. Than it took her longer to actually build my chart, and get the front desk to pull and download my previous xrays from my old provider, all while I sat in the chair and waited. I feel all of that should have been done prior to my appt. To be honest I was very annoyed at how long I was there. The cleaning was good, and they provided a courtesy scan of my mouth. Dr Scott was charming and easy on the eyes. He answered my questions in an easy to understand manner. The welcome goodie bag was a nice surprise, with merch I will actually use. Obviously I'll be back, I hope the running that behind is an isolated incident. I also opted out of the text messages, so moving forward I hope to give them an additional star.

I went in to have a tooth pulled. They pulled the tooth & checked a couple of other things. They…read morehit me with a plan that would cost several thousand dollars. I declined their treatment plan. Later, I scheduled a standard cleaning. Only to be told they will not perform the standard cleaning WITHOUT the expensive treatment plan. So... I'm being denied treatment because I won't pay them thousands of dollars for something I don't want.

The entire team understood the assignment when my nervous son had to have dental work. They were…read morepatient with him by giving him breaks when he felt overwhelmed despite the fact that they were busy that day.

We came in to have a cavity filled and the lack of patience for a pediatric dentistry was insane…read more My daughter was on the chair, under laughing gas and had some tears because she was nervous. She had her mouth open and they already put a device in her mouth. The doctor decided he wasn't going to work on her and said I can't work on her if she does move (she wasn't moving and was hooked up to nitrous) we were seen for a LASER filling. At this point he stood up and left the room, with the assistant repeating "we see this everyday it's not going to work". My daughter was laying back completely still under nitrous- might I add. I asked- so you're going to make her come back again and after starting a service and saying you won't work on her when she has a few tears? (First filling) She was upset that they stopped, I told her we'd have to come back and try again. Then- we go to leave and I ask the assistant as we walk out now what, I schedule an appointment next week to try again? And she says no-the doctor won't want to see her back for six months at least. I said for a filling!? How do they know her tooth won't hurt by then? The lack of caring, patience and time they give is absurd for a pediatric dentist. My daughter was calm and ready outside of having some normal fears for her first ever cavity. Had they taken a moment to slow down instead of storm off, she would have been fine moments later. Instead, she started crying even more because I told her we would have to come back AGAIN. Extremely unprofessional and so disappointed. I DO NOT recommend this place for fillings. EDITED TO ADD: I called around to a few other pediatric dental offices and explained her age, circumstance, etc and they all stated they would NOT recommend waiting 6 months for the filling. I proceeded to call back and asked if we actually are recommended to wait 6 months for her to be seen, what am I supposed to do if she has pain and also how much can I expect the tooth to decay if we wait that long? The girl put me on hold. Then another female answers and says she's the office manager. She started the phone call right away by saying we no longer think your family would be a good fit here you guys obviously don't like it here etc. I said I'm calling to ask questions about my daughter's care for her cavity, I never said we don't like it there. I'm a parent trying to take care of my daughter's teeth. She said yeah well we're going to refer you out etc. I said okay, well the only issue I had was the bedside manner today and lack of patience. She stated that the assistant and doctor claimed my daughter (who I was in the room with the entire time) was "crying hysterically, moving, and not opening her mouth" which was 100% not the case. She had some tears which could have easily been walked through with patience. While still on the phone she did state "you're leaving a google review so you wouldn't be a good fit here" I guess only good reviews are appreciated by staff, but REAL reviews are appreciated by the public. I'm just shocked and blown away by the abrupt, unprofessional, sad, not patient, not kid friendly service today. Yes I left overwhelmed, frustrated and upset. After hours on the phone getting other opinions, I lack the trust in this dentist. I ended the phone call with the dental office manager (repeating myself because I still didn't get an answer) as a parent I'm just trying to figure out if the 6 months is real and if it is- what to do if she has pain, and secondly how much can I anticipate her tooth to decay in waiting that time? And she stated she would talk to the doctor and call me back. Added: they called me back and didn't answer any questions and said we're sending you a dismissal letter I said okay I'll add to my google review and hung up. That's my latest update. Added X2: this company has numerous fake reviews and they attempt to remove their "bad" reviews.

Dr. Schmidt is the very best. When he left the Ephrata Dental Group, most of his patients followed…read morehim to his Lancaster practice as did we even though it was 20 miles further. Melissa B. - 2 stars ?? Come on, I think your a little confused which dentist is the awesome one !!!!

I take my entire family there great dentist so great have a great dentist took me 15 years I have a…read morelot to do but so worth it changed my smile forever I love to smile now