Bought 4 new toyo At3 tires from them and 1 of the tires popped with not even 80 miles on it, I brought the tire back and they said they couldn't do anything about it since it was ran flat. Tire had no holes or punctures on it. Store Owner said he would send the tire to toyo or the wholesaler to try and get a warranty claim. After two weeks he said it got denied, which i believe was a lie. I daily commute by this tire shop and had seen the tire in the same place I left it everyday I drove by.
Aside from getting bad tires, bad service and being lied too I come to find out their 90 day same as cash through ACIMA is a lie, A lie cause the tire shop takes advantage of this program to screw customers over without ACIMAS knowledge. I would like to help other people not get screwed over by this tire shop so if anyone is using the lease option please make sure to do the following. The same goes with any other leasing program they have. Following information was provided from customer service.
1. Acima charges you taxes through your final buyout or on your payments which is set at 8.3%. I mention this because Llantera el Centro added an estimated 13% fee described as taxes to the final amount sold to Acima Lease. This results on the customer paying tax twice on tires.
2. Aside from paying twice on taxes the 13% taxes is way above the 8.3% sales tax set by Mesa, AZ. The way they explain it is 8.3% taxes plus 5% service fee. Resulting in 13.3% fee.
3. Once given a price make sure they don't add any markups as they are going against Acima contract and pocketing all extra funds.
4. All deals should be treated as cash deals. Startup fees and taxes are paid directly to acima via the app or online any transactions completed in store are going to the shop and not acima.
5. Before you sign anything make sure they give you an itemized receipt with the tire shops info. At time of purchase I did ask for one but they only provided me with the one from Acima.
6. Take the time to call Acima or lease company as the information they are providing is false.
Trying to find a resolution Acima was willing to remove the taxes from lease buyout if I provided a proof of purchase/Itemized receipt. I went back to the store asked for an itemized receipt and was denied. Owner was upset and started screaming then faced up to me when I said he was cheating people out of money. If owner has any sort of reply stating that any of this is false I would like for him to upload the video of the scenario as they have plenty of cameras at the shop on 7/16/24 from 3:35-3:52pm.
Incident and transaction has been reported to Acima as they are doing bad business and going against their sales contract. read more
