First off I am not one to leave a review of a service I have not been pleased with, but I feel this needs to be brought to the attention to the company and for future brides. I had used their service for my wedding this May. I had felt mislead when choosing their service. At first I was happy with their price thought they were friendly and helpful since I was looking for a limo service that offered a red carpet to the church steps and a monogram on back window saying " just married" they told me they would include with the service no additional cost which I had thought would be additional( too good to be true)...I was thrilled and booked with them 2 months prior. The week of the wedding I had called to confirm, to give my self peace of mind that they had in their notes the services I requested for the wedding. The told me yes they had it written down and all was well for that Saturday. The day before the wedding I get a phone call 5 in the afternoon to confirm the time of pickup. I had to be the one who mentioned again that what I requested was noted since I was talking to someone new. They said ,"let me check the notes". They then told me it wasn't noted for the carpet. I had told them of the previous phone call and who I talked to days prior. At first they told me they don't do carpet service and then changed their statement later in the conversation saying,"the carpet was being used for another event". I had told them why would they have it noted, but no notes?Why they offer the carpet service if a wedding that is booked months in advance isn't available? The said they apologized it was promised and that they don't really advertise them for that reason,( even though one was being used already?....)I had explained that I only went with their services because of what was being advertised to me and I found it disappointing to discover a day prior only on my account of asking. They of course didn't offer me any compensation,only a refund. I said, " of course I can't cancel at this point where would I get a limo service last minute on a Saturday?" Sounds strategically planned in my opinion. But wait it gets better they told me that they would make sure of the monogram on the back window saying "just married" so with that I thought to myself at least I get that. Well the big day comes and there was no monogram on the back of the Limo window! I was at no point to argue. I was surprised I had bottle service at that point. I was lied to from the beginning and lied about the day before of the wedding of a service they promised to do for me since I didn't have the red carpet. They falsely advertise to the consumer and make false promises so you book to take your money, and call you the day before since they know likely it would be too late to cancel or even find another service if you are displeased. This was even after me following up twice. Had I not called or asked I wouldn't have known till the day of my wedding that those two things never would have been included! My advice, spend the extra money and go with a reputable company. You get what you pay for! I would not recommend them for a wedding if you want anything additional. A true disservice for someone who is getting married. Hope this helps future brides. read more
