Extremely Disappointed - Unprofessional Workmanship and Poor Customer Experience…read more I rarely leave reviews, but my experience with Signature has been so frustrating that I feel compelled to share it. What should have been a straightforward countertop installation turned into a 7-week ordeal full of errors, delays, and subpar workmanship. From the very beginning, the quality of the installation was unacceptable. The seam on the island was sloppy and drew immediate attention, outlets didn't fit properly due to poor measurements, the sink alignment was off, and the caulking was carelessly applied. A Side splash was installed on a wall I never approved, and the company did come back to remove it, leaving me to pay my contractor to patch and fix the wall. Despite multiple visits to "fix" the issues, the repairs were never up to standard. The same seam was worked on several times and left looking dull and worn on either side. Instead of using new material, they repeatedly tried to salvage the damaged piece, even suggesting shaving off sections of the quartz -- hardly a professional solution. Communication was often kept professional with the operations manager, Tim, but came across as cold and short during the final visit, which only added to the frustration. After several follow-ups and ongoing dissatisfaction, they finally agreed to remake the island with a new slab. By that point, I had already lost nearly two months of use in my newly renovated kitchen. I expected a professional job and instead got a prolonged, stressful mess. I would not recommend Signature to anyone looking for quality work or good customer service. -- Kaleb S.

Alan and his team assisted in designing and installing my laundry cabinets in the Raleigh area. I…read moream thrilled with the outcome. It was well worth it! Thank you! Melissa

Joel and DFI (Diamond Flooring Installation) are incredible. I'm not sure what was going on with…read morethat other yelp review that is trashing DFI, but I'd advise you to go look up the reviews on google for DFI and you will see they have incredible ratings and a great track record (4.8/5 stars out of 138 reviews on google as of today). I was so shocked to see that 1/5 star yelp review for DFI, based on my positive experience with DFI, that I felt compelled to write this feedback on yelp. Joel deserves better than that.

I feel completely misled and scammed by Diamond Flooring. Last fall I reached out to the owner…read moreabout a job, and he directed me to one of his "employees." This individual represented himself as working for Diamond Flooring and even communicated with me under that pretense. I paid him directly via Zelle after being told this was the standard process. The work was completed, but now only months later the flooring is already coming apart. When I contacted the owner, he refused to honor any warranty unless I had an invoice--and then claimed he has no employees at all. He insisted the person who did my job was doing it "on the side," despite clear written proof that the installer represented himself as a Diamond Flooring employee. Instead of taking accountability, the owner was argumentative and rude. Homeowners should be warned: based on my experience, Diamond Flooring does not stand by their work, misrepresents their relationship with workers, and leaves customers high and dry when problems arise. I would not recommend this company to anyone.

We recently purchased a house in Galena that had a leaky basement and per the recommendation of our…read morereal-estate agent she recommended J&J do the repair in the basement to correct the issue (non-functional drain tile). Sid was our contact and directly supervised the work. He gave an accurate ballpark quote and was very thorough in explaining the issues and kept us up to date on the progress of work via text messages, periodic calls, and photos. Unfortunately, the job opened up some major surprises with the drain tile around the foundation as well as rotted floor structure around the chimney chase that was dumping water into the basement due to water infiltration. Sid's crew did an excellent job repairing the rotted structure in the basement that had rotted away. While this was a very expensive repair, however I highly recommend Sid and his guys. They do quality work and get it done quick. They also had good recommendations for other contractors that we need to complete the exterior work related to the structural issues (see pic below). Sid will also work with you (within reason) if you have minor changes to the work being done. We had a separate plumber (per Sid's recommendation) add rough-in plumbing for a future bathroom after J&J broke up sections of the concrete floor to replace the weeping tile. It made sense and Sid worked with us on that. Five stars.

They left my front yard a total mess!!! I'll be pick out rocks, spreading top soil & grass seed…read morefor quite a long time. and of course, then there will be the watering - time & $$$! I'll be lucky if the drainage pipes don't get smashed considering how shallow they are. very unprofessional, especially the workers!! think only 1 or 2 of them can speak English.

Couldn't be happier with my experience through Columbus Epoxy Flooring. Todd and Trent were beyond…read moreprofessional and made the process quick, easy, and enjoyable. You can tell they take their craft very seriously and are genuine in all they do. Would recommend them to anyone looking for epoxy flooring commercial or residential. 10/10, would go through them again for any flooring need.

Due to a remodel, I needed a remnant piece to match-ish my current countertops. They had a big…read moreselection of pieces available for me to easily look through. I found one that would work. They pulled it out right away for me to see, quoted me and excellent price, and surprisingly, were able to cut it while I waited since it was a small piece! Kenzie in sales and the craftsmen were so helpful and easy to work with! I would definitely recommend.

I could not be more pleased with my georgeous new countertops! The staff worked with my budget and…read morefrom measurements to the install, they answered all my questions, production was quick, everyone was professional and they made sure everything was perfect and clean. I highly recommended Granite Tops and More. Kate H.

So I decided on new carpet and really didn't want to go to a big box store. This place was close by…read moreand so I decided to give it a go. My initial visit was great even took some sample boards home. I picked a few options and scheduled someone to come out and measure. It was really great they do not charge for that service even if you do not order. It took a bit for the quote and I did change my mind on the carpet selection due to cost so I needed an updated quote. The price was pretty comparable to other places in guestimation as I didn't have anyone else do an exact measurement. They also have a great selection of flooring of all types. I scheduled installation and was told it would be an all day job - 3 bedrooms, stairs, and hallway. I also paid for them to move the furniture. The all day job contractors did not show up until well after 12. I wasted a morning of vacation from work waiting on them. They were there until about 8pm which was very irritating. Afterwards I noticed some seams were a bit noticable. The sales person came out to look (did not show on the first scheduled date) and said he would send someone out to work the seams a bit. We scheduled a time and they did not show. I called and never got a response. I also noticed some damage to the furniture but by that point I'm sure nothing would have been done. I love supporting smaller more local businesses but I'm not sure I would recommend or return. Too bad as I do have more flooring to replace.

It was an absolute pleasure dealing with Carpet King. Their staff was prompt and responsive. Who…read moredoesn't love that? Tom was so easy to work with. As it turns out, our issue was handled without needing to replace the floors, but when it is time, we will be thrilled to work with Carpet King. Can't thank you enough!

This company is fantastic!!! After our new Bosch…read morerefrigerator delivery, we discovered the new fridge is about 1/2" too tall! We decided to cut the upper cabinet to allow the fridge to fit in. After contacting our favorite handyman (who declined the job), we removed our cabinet and this Ohio company resized it in 2 days for only $100! It looks perfect... Thank u JJ (the company representative)!

I had a large piece of red oak that needed to be milled and jointed. They were very accommodating…read moreand polite. We corresponded through email and dropoff was easy. They had the job done in a gew days, amazing. The piece came out great at a very reasonable cost.

Great job! Love the quality of the granite and the staff were great to work with! They were…read moreflexible when I needed to move my time!

I came over to see if they offer any specials for the Fourth of July holiday since some of their…read morecustomers mentioned very reasonable pricing online. An old woman there told me no specials unpleasantly. She told me their starting price was $39.99/sf and sat in her chair without moving and showing me anything during my visit. I mentioned some competitors were advertising $29.99 and $35/sf and wondered if she would like to match. She said no and told me rudely "I am in charge in this place and I set the pricing". In our conversation, she raised her voice like she was in a fight. It was absolutely a terrible customer experience for me.