Our flooring is absolutely beautiful.... Jose our installer led a team that was hard working, punctual and exceeded our expectations. He said he would get it done in the time frame and worked 14 hours on the final day to complete the task. it was the complete house and he worked around three cats, one dog and two teenagers. We are very happy! read more

The Team at the Fort Collins, CO store are amazing. They listen to our needs and go above and beyond their promises to make sure everything goes perfect. Every remodel has there challenges, and Chad and Samantha were there to make it right. Can't say enough about how happy I am with my choice to go with LL Flooring. read more

We love our new LVT flooring! It looks like real wood and is the highlight of our new home. It is exactly what we were looking for.

The store people were friendly. They were better about providing samples and actually having product than Carpet Exchange and Lowes. Our desired floor color isn't popular nowadays as it was 35 years ago, but they could put their hands on it relatively quickly. I was the one who found the price of the product 20 cents/sq foot cheaper than the store people did. Glad I found it, but wish they'd been more on top of it. The installation was scheduled quickly with Danny, the guys showed up as promised, and they did great work, efficient, tidy. They were patient with my questions. Toward the end they discovered they'd run short of material and had to scramble to get it from another location, which added 1/2 a day. Can't say enough good things about the installers, Sandro and the younger fellow. read more

It took a long time to finish this project. Covid created some set backs with shipping initially. Also one of the teams that started the job did some work on the floor that needed to be redone which was completed by a separate team that did great. Despite some initial difficulties and the need to redo something one time, the end result was perfect. We were ultimately very happy with the end result. It is important that you communicate with the store and their flooring contractors(Flawless Flooring is what we had here) to get what you want but the woodwork done by flawless flooring was ultimately amazing. Also the deal we got was great for the quality of the wood that we bought. We are both very happy. Everyone is pretty responsive despite busy schedules. They will try to help you and be flexible for the most part. I worked with Dimitri at this location on the (LL) and Daniel/Artem on the Flawless Flooring side. Daniel was very responsive and even came out with his team to ensure quality. Our worker team was a 3 man team lead by Saul who performed marvelously and was very kind and respectful making sure that everything looked great along the way. read more

LL Flooring - Fort Collins - Well done craftsmanship. - Flooring Near Me - Fort Collins, Colorado

The sales people seem attentive and very professional when you select and buy flooring, but when things go sideways, they will not return your calls, will refuse to honor warranty that they promised to uphold, etc. The sales people up sold us on multiple products that would "ensure that our installation of the specific flooring will be under warranty". We went with a third party installer, he did everything by the book, exactly how Lumber Liquidators explained, with the specific products (that were up sold to us) that they recommended. The flooring was coupling right out of a box (we had it acclimate for over 5 months, so it was an issue with flooring). LL staff said that upon install, the issue will resolve. Once installed, the floors coupled, and became unusable. Like hundred of small half-pipes in the ski resort... LL promised to make it right on the store level, but then had us send our flooring for testing multiple times, and refused to do anything afterwards. They sent an in-home assessor, and although assessor said it was not our fault, his hands were tied, as only corporate can make decision, not he (a third-party contractor). Of course, our claim got denied. We are left with filing a lawsuit against them to recover the cost of flooring, installation and the demo of the failed flooring. We work with Home Depot on a regular basis in the course of our business trade, and should have gone with them and their product for our personal flooring choice. Beware - LL will NOT care about any issues that you are BOUND to have with your flooring! read more

How hard is it to get a job completed that was paid for and started the first week of November, 2016! Here we are middle of January 2017 and we have stairs not fixed, heater vents uncovered, wrong products ordered (again) and we are no closer to being finished than we were since 11/1! The employees of the store are pointless (well, they'll take your credit card to pay for your order) from there, GOOD LUCK. You'll never get a return phone call or follow through from them. Commitment after commitment not followed through on. The store "manager" won't return calls either. read more

Worst experience ever. We purchased one of their higher end solid hardwood floors for our main level and had Lumber Liquidators install it. I had read plenty of bad reviews, but thought that wouldn't happen to us... Needless to say it did. Our floors were beautiful at first, but within the first 6 months started cupping and buckling. We have had no moisture problems or leaks and independent inspections have indicated that the problem is that Lumber Liquidators installer didn't leave any expansion room. Not only are the floors badly damaged, but they are pushing on our sliding glass door and bending it! The customer service has been a nightmare and of course is trying to claim the problem isn't with the install. The whole floor will probably have to be ripped out and replaced; most likely we'll have to take them to court to pay for it. Buyer Beware! Do not use this company, the price may seem reasonable but trust me, it isn't in the long run. FYI, I sent the "Social Media Specialist" my contact info. Unsurprisingly they haven't reached out. read more

Wonderful service! I over calculated the amount of flooring I needed and they took my return graciously. They had been helpful on the front end with making sure I got all the accessories necessary and as a female being the one sent in to make the order I was thankful for their help! The floors are beautiful and I have used Lumber Liquidators before and would surely use them again!! read more

I ordered Vinyl flooring. The order came minus the stair treads and molding. Days went by without contact. I called and they said they were having computer issues. I waited 2 days and called back again. Representative repeated they were having computer issues, to which I responded "that must be difficult to run a business after 2 days of computer issues." He replied, "IT is working on it" and hung up. At first I didn't believe he hung up so I called back. Hung up on me again. I called 5 more times and was hung up on each and every time. Rude and unprofessional. Careful with this business read more

We had to redo our floors (and in some places, stitch in new wood with old), in the basement that got flooded. We found the exact wood the previous owner had installed, 3/8" solid maple, and had it shipped. That made us pretty happy, but we were even happier when our installer, Dan, was the best! So conscientious and a good craftsman to boot! read more

A few days after picking up some samples from this location, I received a call from their sales associate. He asked for my husband, which I don't have. Then, he asked for my fiancé. Also negative. Apparently speaking to a woman who will purchase her own floors was a new sensation for him. I tried to write it off and went on to ask them to give me a quote. Bad idea. Even though I asked repeatedly, and specifically for solid wood, they gave me a quote for engineered wood, assuring me I would be happier with their suggestion. I would be happier if I were treated like an adult. There are days when I have to remind myself that it really is 2018, and it really is not ok to treat women like idiots. I don't recommend this store. read more

Great customer service as always. OC Giddens is a subject matter expert. I highly recommend the Ft. Collins location. I live in Longmont and will make the trip for the outstanding customer service. The particular flooring material I purchased looks amazing. I am 100% happy! read more

worst experience of my life, I was moving to Fort Collins when I called LL to do my flooring. At first Rhea was nice and helpful on the phone. Then the snowball started. They will make you pay in full for labor and materials before they start work. I've never heard of that but, I went with it. I was told that they would label my baseboard so I could reinstall them. That did not happen. Then I was told that they could not install the flooring I wanted down stairs. So I approved flooring that would work. I talked to the installers and Rhea and was told they would do the downstairs flooring on Monday. Monday morning rolls around and no one is at my house.needless to say no one every showed up on Monday to do my floors. After 100 phone calls and 200 people pointing the finger at each other they sent a crew on Tuesday to do my floors. Remember when I told you they did not keep and my baseboards? Well this is where it even gets more ridiculous. I was told because they made the mistake that they would supply me new baseboards. Well it's going on 3 days no new baseboards. After about 20 calls to the shop I Finally get an answer. Yes we will supply baseboard but ti will be 750 bucks to install. ARE YOU OUT OF YOUR MIND THIS WAS YOUR MISTAKE NOT MINE !!!!!! At this point I still have no baseboards. Not even delivered to my house. I'm sure I will have to fight tooth and nail just for that. DO YOURSELF A FAVOR RUN FROM THIS COMPANY!!!! I WISH I NEVER SPENT A DIME HERE !!!!! read more

We bought cork flooring from Lumber Liquidators for our kitchen. Their video states it is an excellent place for it. They also say in their video they have the most knowledgeable associates. We specifically asked if the cork would fad and we were told absolutely not. That was our biggest concern. Guess what, even the floor by the north window is faded and if we take our area rug up, there is so much difference in the color. Plus we have other issues. We went back to the store multiple times and were told "they were having growing pains and the regional manager is probably just to busy". After months of waiting to be contacted and multiple emails , the regional manager replied that the cork flooring does fad and they shouldn't have told us that. He would give us a whooping 20% off of another product but no installation fees would be reimbursed. As you can see the customer service is much to be desired. I would not purchase cork again nor would I purchase from them. If they don"t stand behind their sales associates and their product you have no recourse. read more

BUYER BEWARE! HORRIBLE EXPERIENCE! We purchased wood flooring for our kitchen 4 years ago and were relativly pleased with the result. Our stairs were installed wrong and they used the wrong bull nose that does not even match the rest of the floor but we finally gave up on trying to get LL to fix them. When we saved up enough money to put wood in our living and dining room we felt we had to use LL again so the floors would match. HUGE MISTAKE! I started calling the store in September to arrange a measure and install. Every time I called Matt told me that the computer system was down and he would have to call me back. Big surprise, he never returned even one of the calls. We were finally able to schedule an install for November 1st after physically going to the store to get help from Matt and "OC?" We agreed to purchase the extra flooring to redo the stairs they messed up just to be done with it. After spending $10,000 with these fools my job is still not completed 12 weeks after the install. They ordered the wrong floor vents and so I still have holes in my living room floor, preventing me from being able to put my base boards back up and my stairs are still not fixed! The bull nose is so worn that it is white and the installer that finally came out today said he had never seen anything as bad as our stairs and he would not attempt to fix them. The only reason I was able to even get someone here today was that I saved the cell phone number of the installer and called them directly to schedule the appointment because Matt was still unable to help me. I can not tell you the number of phone calls made to this store in the last 12 weeks and EVERY SINGLE TIME I called Matt still claimed his computer was down! Really? Your computer has been down since September? Hard to believe! The only way we can ever get any help is when we drive the 30 minutes to the store and refuse to leave until they help us. I can not even stomach the thought of having to call Matt again. At this point we have no choice but to file a complaint with the BBB and if that does not work we will have to hire a lawyer. RUN AS FAR AWAY FROM THESE CROOKS AS YOU CAN! read more

Amazing customer service! Shared great advice and made sure we got everything we needed!

We went into the store to look at laminate flooring and to get a quote for installation. We were pleased initially at first but once we were out of the store, that feeling subsided quickly. Phone calls to the store for updates about the material, the quote, and delivery date either went unanswered or went unfulfilled. We had to drive to the store in order to talk to someone. We were informed that our order had not been placed. I know the quote and installation are not their responsibility, the materials and delivery is in their control. There is poor communication we were told the materials would be here on one day, the materials did not arrive. We were informed that there was no record of a delivery scheduled for today but will be delivered the following day. I really hope the materials get here and the installation takes place. read more

Working with LL has been a nightmare! We purchased bamboo flooring and installation from them. They miscalculated how much flooring we needed, so after waiting weeks for the flooring to acclimate, we had to wait until for a second order to acclimate. Now installed, the floor creaks and squeaks terribly. We have been trying to get ANYONE from LL to demonstrate any customer service, competence, or follow through. We can't even get a return phone call much less any remedy for the issue. We will NEVER use LL again and will tell everyone we know the same. read more