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    LL Flooring

    2.9 (125 reviews)
    Open 9:00 am - 6:00 pm

    Services - LL Flooring

    Floor installation

    LL Flooring Photos

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    BEFORE
    Marissa C.

    My aunt made a purchase at this location and had an amazing experience. They had a really nice selection of materials to choose from. She had many questions and the staff was extremely helpful & genuinely wanted to help you make an informed decision. Tony & Crystal were helpful and did really well when it came to the price-tag of things. Overall very professional and amazing customer service. Her floors came out beautifully.

    Hallway flooring! Scratch resistant.
    Miguel M.

    Loved the new floors and they are very durable at a reasonable price. I would highly recommend this store for your flooring needs.

    After
    Indira I.

    Had a great experience at LL thanks to our sales rep Andrew. He was very informative whiched helped us decide what style of flooring was good for our needs answered the dozens of questionswe asked without rushing us. Walked us through what was needed for our DIY project. The store had the flooring we needed in stock so we were able to pick it up same day since we wanted to start our project right away. The price was also very reasonable and the quality seems great. I would definitely recommend Lumber Liquidators to someone considering upgrading their floors.

    Robert A.

    Awesome customer service from Andrew Young. He was very knowledgeable & helpful. We picked the perfect floor for our living room thanks a million.everything was great. Couldn't have asked for anything better.

    After
    Veronica S.

    Andrew and Tony are the best. They answered all my questions and even helped me on New Years Eve. They have great suggestions and give attention to all your concerns. Prices and product are excellent as I did compare to others.

    Den Flooring
    Refat A.

    Andrew did a great job helping us select the right flooring to replace our old carpet. He was always available to help us. The photos show the wood laminate he helped us choose and we couldn't be happier.

    Vinyl flooring
    Kamryn I.

    We couldn't recommend Andrew and Tony at Lumber Liquidators more. They were both helpful in identifying our flooring and all of the necessary installation components. They even stayed past closing to assist us! We're very happy with our decision!

    Hazel A.

    Im glad these guys are open during the COVID-19 era, they are even open on Sundays! Tony was great at the begining but at the end when we tried to return some bad wood he was not as helpful. We ended up keeping the wood because why bother, right?. Anyhow again i appreciate this place being open during these bad times . Service is okay it could be better. The positive side about this place is that you can apply for credit through syncrony bank and you get 2 years to pay back. You also get a $200 statement discount. They have a big variety of hardwood floor and their prices are reasonable, so go out there and check the store for yourself.

    Our floor.

    Tony, I want to thank you for your outstanding customer service. Thank you and your team at the LL Flooring in Commerce, CA. I placed my order for the Tobacco Road Acacia floor in mid. November and received the flooring on December 27. Although the floor did take longer to arrive than I anticipated, everyone at your location called me with timely updates. Tony, I appreciate the "Do's and Don'ts maintenance" sheet you provided for our floor, the no-charge delivery, the pricing, and the complementary floor care kit. I also want to thank you for the cutting boards that I purchased as gifts. I gave one to my sister, mom, mother-in-law while keeping the last one for myself. Tony, we all love walking barefoot on our new floor because we can feel the floor's groves in every step; I will attach some photos to show you the outcome. Again, thank you for your help and outstanding customer service. Keep up the excellent work! -Yvonne

    Morgan G.

    As a new homeowner, having the top quality as well as competitive pricing was my first priority when choosing a solid hardwood flooring. I am pleased to say the process of purchasing my flooring for my living room and two bedrooms was greatly appreciated from the staff at Lumber Liquidators- Commerce. They were very helpful offering their knowledge about flooring and made it an effortless choice to purchase from them. Would gradly reccomend to any other person in need of flooring.

    My house floors.

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    3 years ago

    Chris was helpful, courtesy and very professional. He made everything simple. Easiest part of our remodel. Highly recommend this place.

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    6 years ago

    Thank you Andrew!!! So happy we found our wood floor we been looking for everywhere!!!!

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    Page 1 of 4

    Ask the Community - LL Flooring

    Review Highlights - LL Flooring

    Tony and the staff all did a wonderful job helping us select and prep the house for the new hardwood flooring.

    Mentioned in 24 reviews

    Read more highlights

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    $$

    Excellent selection of quality furniture and bedding, professional and friendly sales people and a…read moregreat value to quality for the price. We looked at several furniture stores and went to LA Furniture Store and Design Center based on the outstanding customer reviews. We were looking for a mid-end sofa recliner and found exactly what we wanted: A quality piece of furniture, firm and comfortable, with a durable leather covering and backed by a good company. Phillip, our sales person, introduced himself as we entered and informed us about the sale prices and the layout of the store. He allowed us to browse, uninterrupted and was available to answer any questions that we had. He made the buying process very relaxed and convenient. We wanted to think about the purchase so we called back the next day and Phillip assisted us with placing our order online. The process was secure and convenient as they use a secure link to provide credit card information. Phillip kept in contact with us throughout this process and confirmed each step, which was reassuring. We highly recommend LA Furniture Store and Design Center based on our exceptional experience.

    All pieces bought were badly damaged. Took photos and videos and sent to customers service and they…read morewere not only rude kept telling me to take videos and pictures by keeping furniture together. Kept denying refund. Store agents showed utter disregard to respect and said they won't refund and don't care how I handled the issue. Never buying anything from them again. I had to pay extra to get the furniture removed from my apartment since it was completely damaged.

    Polo Ralph Lauren Factory Store

    Polo Ralph Lauren Factory Store

    (11 reviews)

    I want to start by saying my experience began on an extremely positive note. From the moment I…read morewalked in, the store felt clean, organized, and welcoming; the exact atmosphere you expect from a brand of this caliber. I was in a rush on my last night in town and needed to grab a few items quickly. I usually shop at the Beverly Center location, but chose this store for convenience since it had a fast charger for my CyberBeast. I came in specifically for boxer briefs, turtlenecks, and a sweater, as I've consistently enjoyed the quality of Ralph Lauren products. After briefly looking around, I asked an associate where the briefs were and was pointed in the right direction. That's when my experience elevated. I was assisted by Victor, who was exceptional. He was professional, knowledgeable, and genuinely customer-focused. He did not just point me to products; he engaged, educated, and enhanced the experience. He recommended the 4D-Flex boxer briefs, explaining the comfort and value compared to the standard cotton ones I usually buy (~$55). For a small price difference, his recommendation felt thoughtful, not pushy. I initially hesitated due to the bold branding, but his confidence made me open to trying something new. That level of trust-building is rare. When we could not find a third item in my size, Victor immediately checked back stock without hesitation, and another associate quickly brought it out. Seamless teamwork, exactly what great service should look like. Victor also went above and beyond by helping me save money. He suggested signing up for promotions, and when I checked my email, I realized I already had a 25% code. He encouraged me to use that instead of the 10% offer, showing he genuinely cared about value, not just the sale. That level of integrity deserves recognition. Unfortunately, this is where the experience took a sharp turn. At checkout, there was no clear cashier flow. Customers, including myself, were confused about where to go. This created unnecessary friction. Eventually, Jonathan assisted me. Before even attempting to scan my valid 25% code, he immediately dismissed it, stating it would not work because it was for a "full-price store." I explained that I had just been advised otherwise by another associate, but instead of acknowledging the miscommunication or trying to help, he repeatedly told me to go to another store or order online. What made it worse was his comment: "I can call my manager, but she's going to say the same thing." That was dismissive and unnecessary. I was not asking for a prediction, I was asking for a solution. After realizing there was a significant price difference ($132 online vs. $200 in-store), I asked for a manager. After waiting about 5-6 minutes, Andrea arrived. Unfortunately, the situation worsened. Before I could explain, she immediately stated the code could not be used. There was no effort to listen, understand, or acknowledge the expectation set by her own team. As a current VP of Operations for a major brand, I can confidently say great service starts with listening first. You gather context, then resolve in a way that preserves the relationship. That did not happen here. Instead, I was met with resistance, no empathy, and no attempt to bridge the gap between what I was told and what was enforced. No alternative solution, no courtesy adjustment, and no ownership of the miscommunication. This is exactly the type of experience that drives customers away from in-store shopping. I came in for a quick, smooth experience while charging my Tesla; not to deal with confusion and poor management handling. Victor is the standout here and represents exactly what this brand should be. His professionalism, product knowledge, and integrity are the reason I would consider returning, and why I completed the purchase. Unfortunately, the handling by Jonathan and Andrea left a lasting negative impression. The lack of communication, dismissive tone, and unwillingness to resolve the issue turned a great experience into a frustrating one. Every customer should be treated with respect, regardless of appearance; you treat them like a guest in your home. This is my first 1-star review, which shows how strongly I feel. If not for Victor, it would have been zero. I hope this feedback is taken seriously. There is a strong foundation here, but leadership and customer handling need significant improvement. Please do better.

    I am writing to formally report a deeply disappointing and frustrating shopping experience that…read moreoccurred at the Polo Factory Store located at 100 Citadel Dr Suite 509, Los Angeles, CA 90040, on the evening of Saturday, October 25, 2025, at approximately 8:40 PM. The issue began at checkout when I attempted to use a valid coupon. The cashiers, Vallery and another colleague (who did not provide her name), informed me it could not be applied. I politely asked if they could verify the coupon barcode especially since I have the same coupon at Ontario Polo Factory Store without any issues. However, they refused to apply it without offering a clear or satisfactory explanation. Feeling dissatisfied with this interaction and the overall service, we decided to return items we had purchased from an earlier transaction that same day. The situation then escalated significantly. Upon presenting the receipt for the return, the cashier claimed she could not locate the purchase in the system and initially refused to process it. I calmly referenced that stores in California are generally required to accept returns within their posted period. It was only after I stated I would need to contact corporate about this refusal that she promptly located the transaction and processed the return. This reversal felt like a deliberate attempt to avoid honoring the store's return policy. Given the cashier's uncooperative behavior, we felt compelled to escalate the issue to a manager. We spoke with the assistant manager on duty, Brandon. Unfortunately, his intervention was even less helpful. He displayed a complete lack of customer service skills, was confrontational, and made no effort to de-escalate the situation or apologize for the profound inconvenience. His demeanor was unprofessional and unnecessarily aggressive, which made the interaction deeply uncomfortable. This entire experience was unacceptable and stands in stark contrast to the quality and standards associated with the Ralph Lauren brand. A Note to Fellow Shoppers: If you encounter a similar negative experience where you feel your concerns are not being addressed at the store level, I encourage you to take the following actions. While reviews on platforms like Google and Yelp are valuable, but are doing formal reports to the following entities ensure your voice is heard directly by corporate and regulatory bodies: Report it directly to Ralph Lauren Corporate via their customer service email at CustomerAssistance@ralphlauren.com. Detail the employee names, date, time, and specific issues you encountered. File a complaint with the Better Business Bureau (BBB) via their profile for Ralph Lauren: https://www.bbb.org/us/ny/new-york/profile/designer-apparel/ralph-lauren-0121-340 Submit a complaint to the California Attorney General's Office, which handles consumer complaints against businesses: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Spending a few minutes to file these formal reports creates a documented record. When multiple customers report the same employees or locations for unprofessional behavior, it becomes a pattern that management cannot ignore and is compelled to address. I trust that Ralph Lauren corporate will take appropriate action to address these significant customer service failures at the Los Angeles Citadel location.

    LL Flooring - buildingsupplies - Updated May 2026

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