We went last week to buy supplies for remodeling and we paid for 3 mirrors and 2 sink bowls our…read moretotal was more than 2k unfortunately the day of pick up we were told that the mirrors we ALREADY purchase that they were from display... I'm sure no one who pays that much would want their item from the display section and the worker who helped us her name was Britney and she had the Nerve to ask the other worker if it was gonna be discounted from her sales... unfortunately very bad service would not come again. Manger was very helpful and the guys to help load were also very helpful but please pay more attention to the sale ladies especially if you are buying expensive items... this is the location in Downey

Got greeted right as I walked through the door. EXCELLENT selection, prices look good. Huge store,…read morewell organized, great samples to look at. If you are remodeling, this is the place to go!!!!

Amazing customer service and great products, the owners are very knowledgeable and very helpful…read more You'll find great deals. We stop by to shop every time we go to California. It's always worth the trip

$6 for some quality finds like a thermo beverage drinking mug, bed sheets for kids by the set,…read moretowels and other interesting finds. Lots of open box items, labels can indicate what the item is. Found a veggie chopper to make my days easier. Come rummage with me and see what you find! Parking is tight, use the street to access. Ramp is available for your haul and shopping carts too.

Once again Roxanne was on the helm. She knows her rugs and inventory. I came back for another…read morerunner and they had what I was looking for. TYVM RUG FACTORY YOU GIYS ARE THE BEST. MPW WHITTIER, CA

I purchased a beautiful blue and gray rug no slip at a great price. It looks great in my office…read more Rug and blanket are for the zen corner. For the students at my school. I totally loved the soft blanket I purchased it's so soft and fluffy you just want to cuddle in it. Roxy provided excellent customer service, she was professional, friendly and extremely helpful. I will definitely be coming back. I will be referring my friends and family. They have a great selection, so many styles and sizes.

Excellent selection of quality furniture and bedding, professional and friendly sales people and a…read moregreat value to quality for the price. We looked at several furniture stores and went to LA Furniture Store and Design Center based on the outstanding customer reviews. We were looking for a mid-end sofa recliner and found exactly what we wanted: A quality piece of furniture, firm and comfortable, with a durable leather covering and backed by a good company. Phillip, our sales person, introduced himself as we entered and informed us about the sale prices and the layout of the store. He allowed us to browse, uninterrupted and was available to answer any questions that we had. He made the buying process very relaxed and convenient. We wanted to think about the purchase so we called back the next day and Phillip assisted us with placing our order online. The process was secure and convenient as they use a secure link to provide credit card information. Phillip kept in contact with us throughout this process and confirmed each step, which was reassuring. We highly recommend LA Furniture Store and Design Center based on our exceptional experience.

All pieces bought were badly damaged. Took photos and videos and sent to customers service and they…read morewere not only rude kept telling me to take videos and pictures by keeping furniture together. Kept denying refund. Store agents showed utter disregard to respect and said they won't refund and don't care how I handled the issue. Never buying anything from them again. I had to pay extra to get the furniture removed from my apartment since it was completely damaged.

Another great product from Makymo love their stuff and friendly staff. I would recommend it to…read moreanybody who is in home decor design

Amazing selection of rugs, throws and pillows. Great quality and customer service. Great experience…read morewith the staff. Highly recommend Makymo Home

It was great service Value and selection was great for the…read moreprice Would go back again

Great family owned small business with incredible roles at various price points…read more The selection is excellent and so is the service.

I want to start by saying my experience began on an extremely positive note. From the moment I…read morewalked in, the store felt clean, organized, and welcoming; the exact atmosphere you expect from a brand of this caliber. I was in a rush on my last night in town and needed to grab a few items quickly. I usually shop at the Beverly Center location, but chose this store for convenience since it had a fast charger for my CyberBeast. I came in specifically for boxer briefs, turtlenecks, and a sweater, as I've consistently enjoyed the quality of Ralph Lauren products. After briefly looking around, I asked an associate where the briefs were and was pointed in the right direction. That's when my experience elevated. I was assisted by Victor, who was exceptional. He was professional, knowledgeable, and genuinely customer-focused. He did not just point me to products; he engaged, educated, and enhanced the experience. He recommended the 4D-Flex boxer briefs, explaining the comfort and value compared to the standard cotton ones I usually buy (~$55). For a small price difference, his recommendation felt thoughtful, not pushy. I initially hesitated due to the bold branding, but his confidence made me open to trying something new. That level of trust-building is rare. When we could not find a third item in my size, Victor immediately checked back stock without hesitation, and another associate quickly brought it out. Seamless teamwork, exactly what great service should look like. Victor also went above and beyond by helping me save money. He suggested signing up for promotions, and when I checked my email, I realized I already had a 25% code. He encouraged me to use that instead of the 10% offer, showing he genuinely cared about value, not just the sale. That level of integrity deserves recognition. Unfortunately, this is where the experience took a sharp turn. At checkout, there was no clear cashier flow. Customers, including myself, were confused about where to go. This created unnecessary friction. Eventually, Jonathan assisted me. Before even attempting to scan my valid 25% code, he immediately dismissed it, stating it would not work because it was for a "full-price store." I explained that I had just been advised otherwise by another associate, but instead of acknowledging the miscommunication or trying to help, he repeatedly told me to go to another store or order online. What made it worse was his comment: "I can call my manager, but she's going to say the same thing." That was dismissive and unnecessary. I was not asking for a prediction, I was asking for a solution. After realizing there was a significant price difference ($132 online vs. $200 in-store), I asked for a manager. After waiting about 5-6 minutes, Andrea arrived. Unfortunately, the situation worsened. Before I could explain, she immediately stated the code could not be used. There was no effort to listen, understand, or acknowledge the expectation set by her own team. As a current VP of Operations for a major brand, I can confidently say great service starts with listening first. You gather context, then resolve in a way that preserves the relationship. That did not happen here. Instead, I was met with resistance, no empathy, and no attempt to bridge the gap between what I was told and what was enforced. No alternative solution, no courtesy adjustment, and no ownership of the miscommunication. This is exactly the type of experience that drives customers away from in-store shopping. I came in for a quick, smooth experience while charging my Tesla; not to deal with confusion and poor management handling. Victor is the standout here and represents exactly what this brand should be. His professionalism, product knowledge, and integrity are the reason I would consider returning, and why I completed the purchase. Unfortunately, the handling by Jonathan and Andrea left a lasting negative impression. The lack of communication, dismissive tone, and unwillingness to resolve the issue turned a great experience into a frustrating one. Every customer should be treated with respect, regardless of appearance; you treat them like a guest in your home. This is my first 1-star review, which shows how strongly I feel. If not for Victor, it would have been zero. I hope this feedback is taken seriously. There is a strong foundation here, but leadership and customer handling need significant improvement. Please do better.

I am writing to formally report a deeply disappointing and frustrating shopping experience that…read moreoccurred at the Polo Factory Store located at 100 Citadel Dr Suite 509, Los Angeles, CA 90040, on the evening of Saturday, October 25, 2025, at approximately 8:40 PM. The issue began at checkout when I attempted to use a valid coupon. The cashiers, Vallery and another colleague (who did not provide her name), informed me it could not be applied. I politely asked if they could verify the coupon barcode especially since I have the same coupon at Ontario Polo Factory Store without any issues. However, they refused to apply it without offering a clear or satisfactory explanation. Feeling dissatisfied with this interaction and the overall service, we decided to return items we had purchased from an earlier transaction that same day. The situation then escalated significantly. Upon presenting the receipt for the return, the cashier claimed she could not locate the purchase in the system and initially refused to process it. I calmly referenced that stores in California are generally required to accept returns within their posted period. It was only after I stated I would need to contact corporate about this refusal that she promptly located the transaction and processed the return. This reversal felt like a deliberate attempt to avoid honoring the store's return policy. Given the cashier's uncooperative behavior, we felt compelled to escalate the issue to a manager. We spoke with the assistant manager on duty, Brandon. Unfortunately, his intervention was even less helpful. He displayed a complete lack of customer service skills, was confrontational, and made no effort to de-escalate the situation or apologize for the profound inconvenience. His demeanor was unprofessional and unnecessarily aggressive, which made the interaction deeply uncomfortable. This entire experience was unacceptable and stands in stark contrast to the quality and standards associated with the Ralph Lauren brand. A Note to Fellow Shoppers: If you encounter a similar negative experience where you feel your concerns are not being addressed at the store level, I encourage you to take the following actions. While reviews on platforms like Google and Yelp are valuable, but are doing formal reports to the following entities ensure your voice is heard directly by corporate and regulatory bodies: Report it directly to Ralph Lauren Corporate via their customer service email at CustomerAssistance@ralphlauren.com. Detail the employee names, date, time, and specific issues you encountered. File a complaint with the Better Business Bureau (BBB) via their profile for Ralph Lauren: https://www.bbb.org/us/ny/new-york/profile/designer-apparel/ralph-lauren-0121-340 Submit a complaint to the California Attorney General's Office, which handles consumer complaints against businesses: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company Spending a few minutes to file these formal reports creates a documented record. When multiple customers report the same employees or locations for unprofessional behavior, it becomes a pattern that management cannot ignore and is compelled to address. I trust that Ralph Lauren corporate will take appropriate action to address these significant customer service failures at the Los Angeles Citadel location.

I was in need of thick blankets to take camping and stumbled across this store. I've seen it…read morenumerous times on my drive and decided to stop by this time. They had tons of blankets to choose from at great prices. The customer service was excellent as well!

Horrible experience!!! They do not respect their 30 day policy! I purchased two mirrors and as soon…read moreas I opened them they were broken. I went to go return them within a few days and they told me no and blamed me. The manager was NOT polite and talked to me very rudely claiming it was not their fault and said no to the exchange for the mirrors. He said I could not exchange the mirrors because I returned it 4 days later even though the policy says up to 30 days. The manager and employees were very rude. They might have cheap prices but it's not worth the bad customer experience.

ONLY GIVEN 48HRS FOR PICKUP. Once my ordered had arrived to the warehouse, I was given only 48 hrs…read moreto pick up. This is unacceptable and I had to rearrange my appointments to accommodate this. The website states that they can hold items for 7 days to allow for pick up on a weekend since most people work M-F. Just be aware if you are having items shipped there. Also, the item must be picked up by 2pm as they close by 3pm. From the website: How long will you hold my order at the store? We will hold your items for 7 days from the date of Ready for Pickup email. Orders not picked up within 7 days will be cancelled and payment refunded.

Hysterical that someone gave one star because it's a warehouse. Great experience picking up…read morefurniture I purchased through Crate and Barrel. No issues. Thanks again!

My boyfriend and I just recently bought a handmade storage bench from Raul. Not only is the bench…read morebeautiful, it's sturdy and excellently crafted. Pickup was extremely easy. Raul is a great guy. Honest, kind and very talented. The piece we got was given to us at a great price! We really couldn't be happier. Thanks so much Raul! Can't wait to see you again in the future for other beautiful pieces!

raul is so kind and communicative! he made me a corner bench with storage to my exact…read morespecs/color/etc and turned it around in a week! i also appreciated that he sent me progress photos as it was being built. the craftsmanship is lovely and he is extremely personable. he even delivered it to me all the way in west hollywood and brought it up the stairs. 10/10 recommend!!!