BEWARE of their delivery service (getting just to the store) and restock fee. I had two different orders. The second was for some transition material. The orders were placed at the same time (within minutes of each other). When they finally confirmed our order was in (after we called multiple times and something was sketchy about the delay in delivery), we thought we had everything. When we picked it up, the person helping to load was not very helpful and disappeared into the bathroom for a long time. They didn't want to hand load the boxes into our trailer, and expected us to help load them, so we unhooked our trailer so they could forklift it into the truck. After the project was done, we returned 5 boxes of flooring . and they wanted to charge us a restocking fee for the t-molding. We didn't return any molding. They said it was still in the store. They claimed to have called and left a message that it had arrived, a week AFTER we picked up our original order. We never spoke to anyone and there was no voicemail. So, quoting the order document, we had to pay a restocking fee on items we didn't receive and didn't even realize we were missing. The contractor didn't see the material so he just went to the local hardware, got the material. Should he have communicated so we knew it was missing? yes. Should we have double checked the order. Yes. Could LLF understood the situation and waved the $44 restock fee? That would have been good customer service. As a result I will NOT be using this company again and will NOT recommend it to anyone else. read more

Very poor quality of hardwood flooring and their product ratings and product warranty are pathetic. Don't fall for the price unless you can afford to lose your mind every day when you see the dents and cracks with a few weeks. read more

LL Flooring - Cracks within a few weeka - Flooring Near Me - Cincinnati, Ohio

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We decided to use LL Flooring in Cincinnati to replace the floors in our home after a flood ruined the original. During the process of purchasing the floors they offered to install them for us and "they would handle everything". We decided to take that route, and it's unfortunately been a nightmare. They never finished nailing the flooring down which has caused it to separate. They have sent multiple contractors in to assess the floors, ordered the flooring but never actually completed the needed repairs. The transitions they used were incorrect and don't convert the area from hardwood to carpet. It's terrible. We're now going I to the second year and it's gotten progressively worse. The most recent group that came in to assess the repairs said the entire thing needed to be replaced because of how the initial installation was completed. Now they're not responding. Do NOT use them. read more

We purchased a new floor in March '23 and it was installed in April '23. Almost immediately the floor started coming apart at the seams & buckling. We filed a claim in July and in October received new floors. Installer and the rep that was hired by LL Flooring both said that the floor wasn't leveled properly causing it to buckle and come apart. After re-leveling the floor for 3 days, the installers attempted to install the new floor (same brand as the one from March) and could not. They said the floor kept breaking & was defected. They took the planks to the store, meanwhile I was arguing with the customer service rep & telling him that we want to choose a new floor. He kept blaming the installers and telling us the floor is not defected, even though the professionals were saying it is. The new floor was on sale at the time so we asked for a refund as there was a significant difference in price from what we paid to the reduced cost of the new one. The customer service rep was ridiculous to deal with and kept saying we would not get a refund even though the product to was to be returned to them and it wasn't our fault. The store manager was very helpful. We chose a new floor, and when we asked for the baseboards to be given to us free of charge because that would make up the difference of the old floor cost and the new one, he was understanding. We had to pay for labor, but the actual product was free to us. I asked for the supervisor of the customer service rep to call us and no one ever did. Customer service at LL Flooring is terrible to deal with, they don't care about their customers and the inconvenience they put people through. We purchased from them 4 times before but we will never use this company again. read more

We just had 1500 sq ft of bamboo flooring placed in our home and we couldn't have asked for better service from their very knowledgable team. The installers were great and overall it was a very positive experiece. They all went out of their way to keep us informed, knowledgable and up to speed with all that was happening throughout the entire process. read more

We have used Lumber Liquidators for a few flooring projects in our house. Always happy with the result. Customer service is top notch and they're knowledgeable about the product they're selling. read more

I have been shopping here for years. They always help me and answer all my questions. Prices are competitive too and you get expert info! Plus they carry accessories and hard to find items like stines. read more

We purchased 13 boxes of solid hardwood floor, made by Builders Pride. First and foremost, there is no "pride" in their product. Secondly, Lumber Liquidators has no concept of customer service. The boards were warped, tongues were shaved off, full of worm holes (aggravating to pay $100+ a box and have such inferior quantity). When we called the manager, he assured us he would replace the wood. After we drive 40 miles he changes his story that the defects were the "normal waste" to be expected from the manufacturer. Wth? Save yourself money and time. Don't but Builders Pride and don't trust Jason Wright at Lumber Liquidators Store #032. Neither are worth a damn! read more

The installers appeared to be nice and professional at the time of install. I noticed a problem with the bending/dipping of the floor. They advised that would settle over time. It has not, boards are starting to separate now. I contacted the installers and they said they would come out but they never showed. Contacted the store, and they were no help, said had to call Lumber Liquidators Install team. So far, they've given me the runaround. Don't return voicemails. I hope they make good on my one year warranty, but with the service I've gotten so far, I'm not feeling good about it. read more

Dollar for dollar, the best place to pick out floor, don't hit the big box stores. you'll get way better quality for less. Sure it's far, but if you need a project done for less, this is a great spot. read more

I'm beyond pissed off at Lumber Liquidators now. Was pretty mad at them before, now I'm apoplectic. If you would have told me the range of relative humidity my house needed to stay at an RH range of 20% to 40% while the flooring was weathering in the house pre-install I could have made that happen. Now I've had ~1.5 tons of flooring material stacked in my house for 3 weeks now and will be here another 2 weeks minimum. This entire process has blown giant donkey dick from the beginning. I've paid for the material, delivery, and installation in cash 3 weeks ago. I've held off on scheduling the delivery of our new sectional couch until after installation so we've been sitting on camping chairs and one lazy boy I've defiantly held on to. BTW, when someone comes in and buys 500 square feet of flooring plus all the required accessories, you should ask if they want delivery of said product instead of waiting until we call asking about it. And when they specifically ask if the quantity they are buying includes the extra needed instead of just being the value measured by the installer, perhaps you better double fucking check the gosh darn numbers! And when you finally get around to delivering the product pretty please be sure to not forget to deliver the glue. Apparently we can't schedule installation until I drive my fat butt out there to pick up 7 tubes of glue because, and get this, the work order for installation can't be released until I have delivery of all product (flooring, underlayment, quarter rounds, glue, and nails). Also keep in mind that the material has to be in my house for 10 days minimum before installation can happen. So my dumb self happily carried over 1,300 pounds of material into my house from the driveway on delivery day (because you only deliver to the site, not into the site) and happily waited for days to get a call to schedule installation. Finally my wife convinced me to call you to find out what was going on only to find out we were missing the aforementioned glue. We've had to chase you down every flipping step of this process. I need to know right now what do I freaking have to do to get my darned floors in as soon as possible so I can get my families lives back to normal! PS, the new lake house I'm building will be free of any material from Lumber Liquidators, I will take great pains to ensure that. Additionally I will not pay for the need to move the additional pieces of furniture that will be here because the pooch got screwed. read more

We have purchased hardwood from this store before with great success. However, our last experience will be our last use of lumber liquidators. From day one when we picked up our lumber, they had wrong pieces mixed in with ours. The subcontracting company they use now to lay the floor was horrible! the worker was the sloppiest, most unprofessional installer we have ever used. We ended up with glue on nearly every piece of lumber which he blamed the manufacturer on. Hard to do when he is nailing the floor in. Many of the items we asked to be corrected were not corrected and we continue to find additional errors in his poor handiwork. From gap's with no sealant to glue on the walls, on the floor, on handrail, on carpet to cracked and broken woodwork. the complaints we expressed to the lumber liquidator went in one ear and out the other. And if you don't mind people in your house smelling of body odor, using every bathroom in your house and wiping glue and dirt on your hand towels,and helping themselves to your refrigerator, then maybe they are for you. the job was supposed to take 3-4 days and he was done in 1 1/2 day. It took an additional three weeks for him to come back several times to halfway finish what needed to be done. We finally finished the work ourselves. We strongly recommend not using lumber liquidators contractors! read more