Considering yesterday's visit, I won't be returning here. Upon walking into the store, we were never greeted, or acknowledged. We sat in the store for about ten minutes, with no help, or acknowledgment, all while the person at the front desk was chatting with two other people. I looked around for what I was needing to purchase that day and couldn't find it, so I went to stand in line. These people weren't checking out or purchasing anything, they appeared to just be getting information or a quote, but even as I stood in line, I was never spoken to, or asked if I could be helped in anyway.
Finally, after that long period, another man came out to the other desk so I approached him to ask him for help in finding what I needed. As I walked up to the desk, he stuck his finger up in the air as if I was a child, and was telling me to wait. He proceeded to keep his finger up in the air the entire time as he drank an entire water bottle filled with water. I turned to the person I was with and asked if this guy was serious. Already annoyed at the crap customer service, this next man didn't help at all. When he finished his bottle of water, he finally asked how he could help me. I showed him a picture of what I needed and he looked it up and found the pieces we talked about. As he got up to go back and grab them, he asked me if I wanted a water, and I said I was fine. He didn't even acknowledge the man I was with or ask him if he wanted any water, but as he walked away, we asked for one for him anyways. So rude.
He came back and I checked out. Turns out he charged us for a more expensive piece than what I was told I was buying.
Customer service is a joke. I felt so disrespected, as well as amazed at how these two men didn't care at all. Won't be receiving my business anymore. read more