I truly appreciate when businesses graciously acknowledge mistakes. My first experience here was…read morenot ideal. Their acknowledgement and effort to make it better allowed me to trust that they would. My second visit my nails look perfect. It's been about ten days and they're holding up beautifully, as they should. The shape is great from all angles. I'm really impressed. My cuticles were a mess when I came in and they've been given new life. It was a painless process as well! We don't always get it right but it's how you make an effort to fix it that makes the difference. I'll be happy to visit this salon again. Thank you

Six months later - STILL a regular 2 to 3 week pedi customer! I do the yellow pedi now, never had…read morea bad experience other than trying NOT to fall asleep and embarass myself LOL. Always prompt greeting and seating, excellent experience - hasn't crossed my mind to go anywhere else it's always such a great experience every time even though I don't get the same person, which says a lot, I think. This one is a SOLID choice. #2025BIGBACKLOCKEDIN

I gave Luxe Nails several chances after starting there in August, but unfortunately this last…read moreexperience was the final straw. I've never been to a nail salon that cuts so many corners when it comes to dip powder services. Proper dip application requires removing the old dip each visit, yet I was repeatedly told that if I chose a dark color, I would need a completely new set the next time. That simply doesn't align with standard dip nail practices. I was also surprised to be charged extra just to trim my nails -- something many salons include as part of basic service. Over time, the focus here seemed to be more about speed than quality. What truly ended it for me was my most recent visit. The technician did a very poor job on my nails, and instead of correcting the dip properly, the manager placed shellac polish on top of the dip powder as a quick fix. The polish began peeling the very same day. I walked out extremely disappointed and will not return. Luxe Nails -- quality, integrity, and professionalism matter far more than speed or cutting corners. Customers deserve better. Tu really disappointed me and management doesn't take concerns seriously.

I've been going to the same nail tech for 4 years, and today was completely unacceptable. She…read moredecided to use builder (BUTA) gel, and it burned my index finger and thumbnail so badly that I had to go to urgent care. I told her repeatedly that it was burning, and she ignored me. I am beyond angry and extremely disappointed. This was uncalled for, unprofessional, and honestly terrible service. After years of being a loyal customer and even building a personal rapport, this is how I'm treated? She will never have the opportunity to do my nails again.

I've been coming to this establishment since they first opened over 3 years ago. I had a previous…read morerun-in w/ the manager Ken after he intentionally kicked my shoes to the side during a pedicure session. I called him out, but he tried to act oblivious so Vee apologized on his behalf. Reluctantly, I allowed her to convince me to keep coming. Today, I waited an hour for an appointment made yesterday. About 30 minutes into my session the tech informed me of a "new fee" for buffing. I asked for Vee and explained that I shouldn't be assessed this "buff fee" since I wasn't informed when she scheduled my appointment for the exact same service I've always gotten; in addition to the extended hour-long wait. She indicated she would speak to Ken, but when I approached the register he wasn't willing to wave the additional fee. When I reiterated the fact that I waited over an hour for my appointment he suggested that I was exaggerating until another customer spoke up on my behalf. Afterwards, he only offered to wave half of the extra "buff fee." While ringing up the other customer they tried charging her an extra fee for using her credit card; something they've done from the beginning, which is why I pay cash. She stood her ground and stressed that it's illegal to add a fee simply to offset the charges they're assessed by the credit card companies. Ken's blatant arrogance is easily remedied since I'll no longer frequent this establishment... But brazenly charging customers more for using credit/debit cards by calling the *cash price* a "discount" is criminal behavior that should be investigated.

My nails came out perfect!thank you Henny…read more This was my first visit . The manager was very welcoming as well as the other staff that I came into communication with. The nail salon was very clean and updated. Henny was the nail tech for my hands . I explained that I wanted skinny almond shape using a natural acrylic color with just clear paint as a top color . She did exactly what I detailed . She was very precise and gentle with her tools. My pedicure was also a great experience. While getting my nails done, I sip on mimosas. This was such a pleasant experience and has won me over as a new customer. For a full set and pedicure with gel , I paid about $115. Quick things I noticed though, they charge $18 for gel polish which is 3 dollars more than most places and there is a $2.35 fee added to the bill for using debit or credit . To avoid the fee, pay cash. I

It's really dirty in there I literally got up and left no towel everything is dusty. I was getting…read morea refill and the lady just started no clean tool for my nails

If I could give this place zero stars I would. Not sure if they have new management but DO NOT let…read morethe guy do your eyebrows. He messed my eyebrows up so bad I'm going to need to draw my eyebrows every single day. Then he had the nerve to say that my eyebrows were "too bad" when I came in. I will never be coming back and I would advise everyone else to stay away as well. Horrible place!

Very good ! A little pricy but good service .. I would come back maybe just get a pedicure only .read more

Imagine showing a photo. They say they can do it. Then when in the chair the techs tell you they…read morecannot do it the color you ask for when it's BLACK. THEN having the audacity to argue with me the color on my nails is black when it's clearly BROWN. HORRIBLE customer service and will not be returning for $160 to be treated this way. After speaking to the manager they still argued with me some black colors have brown in them- this is not acceptable. Do not waste your time or money here outside of a basic service.

So, I've tried on multiple days calling to see if they have availability to wax. No answer. I've…read morethen driven up there to ask and was told no the next day would be better. Well, I drove up there today after calling multiple times and was told no again. Not today. I asked if they changed their phone number and they said "no why was that you that was just calling? Sorry." And then laughs. What do you even mean? You're telling me the phone was ringing at your business and you chose to not answer it - then you laugh at the same customer who was calling who actually showed up at your door? No. Absolutely not. Makes no business sense.

I love this salon! Black owned and employees are super friendly!!! Great pedicure !!…read more Kamita and tori know there knowledge!!!

Harry did such a great job! Walked in and was immediately greeted and seated. They were so sweet…read moreand got the job done quickly. Will be coming back again:)

Harry has been my nail tech for over a year and his attention to detail is amazing!!! I have…read morereferred so many folks his way. The salon is beautiful and always spotless. If you're looking for a great salon in Missouri City, do yourself a favor and book an appointment with Harry

The lady was extremely Lazy and barely scrubbed my feet. I paid $49 and I feel like I'll need…read moreanother pedi in two weeks. This was the worst pedi I've ever had. Also she reused the toe separators and also she put them back after they were used on me and when I asked she denied it.

I went to have my eyebrows waxed and tinted. I was told it would last at least 3 weeks for 40$!…read moreThey didn't even last to the third day.. first they were bleeding outside of the natural shape so I cleaned up the edges but the following two days after , I was very extremely disappointed. I wanted to try to do my lashes but I'm terrified to try at this location after my eyebrows..