Navigation had me doing a little Verizon scavenger hunt first, so heads up. Getting there was more…read moreconfusing than it needed to be. But once I made it inside, the experience straightened itself out fast. Staff was on it. Nice. Ready. Helpful without dragging the moment out. I had ordered something online for locker pickup, and the woman helping me jumped right up like she already knew the assignment. No attitude. No long face. Just straight to it. I had a few questions about setup and she had the answers immediately. That part mattered. Nothing worse than buying tech and then standing there while somebody reads the box with you. Not the case here. She knew what she was talking about and made the whole thing feel easy. The store was clean. Organized. Calm. In and out without the usual wireless store stress spiral. it's giving... one competent employee holding the whole franchise together.

Avoid this place-- the employees are all insane. They refused to allow me to pick up my home…read moreinternet box despite placing the order through the app and receiving texts that it was ready to pick up and they confirmed it was there. However according to them, I could have it delivered to my house. How does that make sense. The employee didn't see how ridiculous it was. Her name was X and she couldn't be less helpful. ATT is about to open down the street. Just go there

Curious to know which location does Verizon use because the young lady had to use my personal Wi-Fi…read moreand was all on my garage and not in her truck, something was sketchy about the whole appointment today she came out early Something just wasn't right

My grandson's iPad was completely fixed with new screen. It looks brand new. Took about a week to…read moreget it back but was worth the wait.

Terrible customer service. Like 1 in 5 employees is competent. You have to stop in multiple times…read moreto get someone who will bother to help. Pure hell.

System down, I'm supposed to pick up a Sim card to switch to Verizon. I already did the order onlineread more

Phone was fixed yesterday, less than 24 hours later while trying to reposition a screen protector…read morethe ENTIRE screen came off. Clearly the screen was not properly secured while being "repaired". Business owner said this must be due to being dropped. In all my years of iPhones, all the drops, never, EVER had the entire screen came off. He also even mentioned the screws on it, which he CLEARLY DIDN'T SECURE PROPERLY. Will be filing a complaint on BBB and reviewing on EVERY platform. Refused to fix without paying another $150. SCAMMER. $250 wasted and phone

Horrendous service, they told me it'd be fixed in a day and when I came back in the next day the…read moreperson sitting there had no idea what I was talking about and couldn't find my phone. I had to search for it myself and found it on the floor.

Very professional, always has what we need. Highly recommend…read more Has a nice selection of PC and Macintosh computers.

I have been using their services since 2003 and with every issue, upgrade or custom build they have…read moredown a great job. At this time, I am send this review from a custom PC that I got from them 10 years ago. I am glad this company is a part of our community. I have recommend it to anyone that has an issue that I can fix or don't feel like fixing lol. GIM Computer ROCK!!!

My iPad Pro 12.9" wasn't charging well, so I read these positive reviews and took to iRepairIt to…read morefix it. I was told it would cost $200. A couple hours later, the Store Manager called to say "unfortunately" she damaged my iPad touch screen, so instead of the original $200 cost, now I would have to pay $435 to have the screen SHE damaged fixed. I was completely taken back that a business would force a customer to pay for damage they cause themselves. I asked for paperwork to show that she had caused the damage, and she not only refused to provide but also demanded that I pay $435 to get my iPad back. I had to literally call the police in order to get my iPad back and obtain a receipt that showed my iPad was in perfect condition when I first brought it in (see photos). I now have a $1300 iPad that is completely useless (there's no touch on the screen anymore) and has several metal scratches from the terrible job iRepairIt did in damaging the touch screen... I went back through the yelp reviews and noticed that many of the positive reviews are from yelp members that have no profile or activity! There's no way all these positive reviews are legit! This feels like a scam to get a quote from $200 then be forced to pay more than double to have my device scratched and damaged by their wrongdoing. Lesson learned: before taken your iphone/ipad to repair, verify if the repair shop is Apple certified at https://support.apple.com/repair/verify-repair-provider. iRepairIt is NOT Apple certified (see screenshot). A more appropriate name for this business is "iBreakIt".

Great place to get your technology items fixed! Highly recommend! And, they'll work with you on…read moreprices!

FaceTime and Face id WILL NOT WORK with the screens they use…read more My first intersection was to replace my mom's cracked iPhone screen. They replaced it with a non-apple screen but lied and said it was apple. They fraudulently sold me a product that did not work. And they did not reimburse me, I had to work with my credit card to get the charged covered. Then just last week my relative did the same thing and the Apple Watch broke the next day. Do not trust this specific chain, they are a rogue group that hustle you out of your money and into lower quality electronic replacements and take no responsibility.

Easy, Peasy Cellairis location!…read more ++ Ambiance is Atlantic Station outdoor mall. This Cellairis is a permanent storefront with direct ingress and egress to outside. It's clean and organized. They wear masks and currently Atlanta's mayor requires all shops to do so. Here, no one was fidgeting with their masks and then touching customers' phones. There was only one other customer here and so practicing social distancing was easy. + Cellairis is an Atlanta based franchise that sells cell accessories and repairs cell phone screens. I have a screen and case warranty with Cellairis and last weekend, I needed to replace my phone tempered glass and case. After dealing with the Cumberland Mall Cellairis cluster, I called this location and they (Sam) confirmed they had several cases in stock for my phone. ++ Services vary among different locations. While their Cumberland Mall location was the worst I've experienced, this Atlantic Station Cellairis was awesome! I don't frequent Atlantic Station often and Sam the man provided directions and parking instructions. It was easy to find them and Sam greeted me upon my arrival. Sam took my warranty info and helped me pick out the color for my case. Literally, Sam took care of the entire replacement in 5 minutes! So NICE! + Parking is underground free for first 2 hours and street is metered, patrolled and ticketed. Phone repairs and accessories are a necessary part of our existence and Sam at this Atlantic Station made it painless! MY RATINGS - - - Inhumane - - Disgusted - Don't bother = Missed the Mark + Good ++ Better +++ EDIBLE...WHERE have you been all my LiFe!

These folks are the real deal! Knowledgeable, friendly, kind. They have serviced my iPhone and my…read moreiPad fast and at a reasonable price. Lucky to have them nearby.

Excellent help by a very nice guy. Highly recommend this business for professionalism and great…read moreservice.

I am posting this review so others can make an informed decision before choosing AT&T…read more Over the past four months in Atlanta, my experience with AT&T has involved account setup errors, duplicate accounts, improper service disconnections, restoration fees despite payment, and ultimately the loss of phone service during an emergency. I was enrolled in FirstNet after being told in-store that I qualified based on my profession. Months later, I was told I did not qualify and needed to re-verify. While on the phone attempting to resolve that issue and switch to a standard plan, I was involved in a car accident. I informed the representative that I needed to call 911 and was told my service was being switched and that I could make the call. After calling 911, my phone service was completely disconnected. I could not call my family. I could not access GPS. Police were unable to reach me when they attempted to call back. I was left waiting for hours because AT&T had shut off the service I pay for--during an active emergency. Separate from that incident, my internet account was set up incorrectly with a mistyped email address, creating a second account without my knowledge. This led to a service shutoff for "nonpayment" even though I had paid and had credits on my account. I was charged a $40 restoration fee and have yet to receive that back. Despite multiple assurances that my accounts were merged, I continue to experience confusion within AT&T's system. The issue here is not inconvenience. It is reliability and safety. A mobile carrier should not disconnect a customer mid-resolution, especially during a 911 situation. If you choose AT&T, verify your account setup carefully, confirm plan eligibility in writing, and monitor your billing closely. Based on my experience, I cannot recommend AT&T.

There is no customer service I wouldn't even write you your AI sucks and most all your customer…read moreservice is the rudest people I've ever come in contact with in Tucker Georgia the lady wouldn't even give me her name so I could follow up what kind of company is this you need a serious dose of HR it took me two days to try to get rid of you for my internet connection I'm still not done due to the fact that there are no clear instructions on what to do with my equipment you tell me to take it to UPS with my account number and they'll take care of it that's a bold-faced lie they don't what do I do now well I don't know because you have no customer service and no one can answer any questions you've got the worst rating of any company out there looks like you do something about it I will not be a customer and I will tell everyone to stay away from you and I am calling the BBC that's the better Business bureau I'm sure you're familiar with them

Awful customer service. 25+ year VZ customer here. Looking to replace my 14 Pro Max. Went in…read moreto the Ponce store to see new iPhone Air. As I entered store and approached the new iPhones, customer service rep seated on a stool yells across store to me "sir, we don't have the new phones in stock - you'll need to order one even if you see one you want." The display phones are fixed to the display. Couldn't get a sense for the size difference between Air and current phone, so I checked out the cases......the case size is the best comparison anyway, given I'll put the Air in a case. Same rep, still seated on the same stool she was on when I entered store, yells across store "sir, don't touch the cases.....they're there for display only"........I explained my objective - I was comparing phone sizes. Her response: "You'll need to go the Apple Store". I walked out of store. She never moved from her stool and went back to focusing on her own phone in her hand.

The Chamblee location, Victra Wireless, has an employee * Lori * who gave me exceptional service…read more Her kind heart assisted me at the last hour, and I left the store ( 1st time there ) calm, and confident in the resolution. I am extremely grateful for Lori! Thank you! ​