Our toddler started at SolBe on day one of the school opening. We had very high hopes after our…read moreinterview, despite the cost being much higher than the alternatives. For the added expense, we were promised minute by minute updates, a two-to-one ratio of teachers to students, and a focus on education that could be overlooked elsewhere. Unfortunately, despite an excellent experience with the Director and our son's first teacher, a significant change was made after a few months. The Director, along with many more staff members, were replaced, and the focus seemed to shift notably towards higher profits and cost cutting measures.
Our son was moved into a much larger room where there were often two teachers for eight babies, even after they showed up late. The stress put on the staff still making an effort meant that the "minute-by-minute" updates through the app were ignored until the afternoon when they played catch up while all the kids were napping. Often, we wouldn't find out if our son had eaten or had a diaper change until hours after he'd been picked up. The high ratio also contributed to clothes being lost or ruined with art materials unsuitable for infants, diaper changes being skipped, brusies and scrapes, and a near weekly changeover of staff who were clearly frustrated with the experience as well. Our son's class shared a changing room with another, and it was very common to hear the teachers there, unaware they were being observed, repeatedly screaming at the toddlers "everyone come here" and "be quiet".
Another thing for prospective families to consider is that SolBe considers themselves a school first and a daycare second. On the average month, SolBe closes around three working days for holidays, conferences, and "teacher enrichment", meaning that working parents will suddenly have a child to account for (not even to mention the frequency that they contact you and ask you to bring your child home early because they "seem like they're not feeling so well', with no other symptoms than a low fever and a lack of energy; a very common experience for young kids). Obviously, the monthly cost is the same regardless of how many days they actually care for your child.
Ultimately, we found another center that is offering 5 nine-hour days a week for the same price that SolBe was charging for 3 seven-hour visits. The new school doesn't have a fancy app or gourmet lunches, but we feel our child is a lot more than just an income source in their eyes, and we're much happier.
(FYI- This review refers to the new location on Sherman Road, which doesn't have its own listing as of this date.)
