I've given a lot of business reviews, and this is only the second time I've given one-star. I always try to find the good in every situation, and put effort and energy into lifting businesses up. But after being lied to by an employee (multiple times), and then scoffed at and insulted by the owner (Patrick) when I told him about what happened, I feel it's important that other people are informed. I've been to Little Miss Latte in Rose Medical numerous times, and have always had a great experience with every employee... except one girl. Around two weeks ago, she rang up my food and drink, and for the first time I noticed there wasn't an employee discount. My first thought was that I must have made a mistake and wasn't getting a discount previously. It's only $1 so I wasn't concerned, but I was curious. When I asked if we got employee discounts, she said "I don't know how to do that." I've been in several times since then and was given the discount every time. Three days ago, I thought it was the same girl but she gave me a discount this time. I said "Was it you that told me two weeks ago that you didn't know how to give the discounts?" And she replied, "No, that wasn't me. It's a big button on the screen, I don't know how she doesn't know how to do it." Two nights ago, another girl rang up my order and, again, there was no discount. I asked, "Were you the one that told me two weeks ago that you didn't know how to give the employee discount?" She replied, "Yeah, I don't know how to do it." I told her about the big button and she kept repeating, as she moved her finger around the screen, that she didn't know how to do it. When I got frustrated about how every other employee knows how to do it, and now I feel she's lying because I was told about the button, she replied "The person that trained me told me not to give employee discounts." I asked her why and she said she didn't know. She repeated that when she was trained, the person training her told her not to give the discount. At this point I was certain she had been lying to me about not knowing how to do it, and there was now another customer behind me. I just wanted clarity on what was going on so I asked who trained her and she said she couldn't remember. I asked for the name of the owner, or her supervisor, and she said she didn't know their name. I asked for the name of anyone that works there with her and she said she didn't know anyone's name but there would be a supervisor there at 6:30am. I asked that person's name and she said she didn't know their name. I called and spoke with Patrick, the owner, today. When I got done explaining everything, he said "I know exactly who you're talking about and I doubt she said that, but I will talk with her about it." I asked him if he thought I was lying and he said, "I've known her for 18 years, she's my niece, and I can't see her saying any of that." It felt like a slap to my face. I told him I've spent the last 40 years building up my character toward being an honest person (which is where he scoffed at me) and it's upsetting that he's basically saying I'm making this up. What benefit would I have in wasting all of my limited time to create a fictional story like this? He said he would talk to her and I'd get my employee discount from now on. I said "It's an effing dollar. I don't care about a dollar. I care about the principle of being lied to..." and for no reason. There was no reason this had to be dragged out over a dollar. I wish I'd never asked about the discount in the first place... one thing is certain, I'd rather starve than to ever step foot in this place again. read more