If I could give zero stars, I would. Andy Gump should be ashamed of the way their employees treat…read moreguests with disabilities. On November 2, 2025, during Universal Studios Hollywood's Halloween Horror Nights, near the Terrifier and Poltergeist houses, I had one of the most humiliating and discriminatory experiences I've ever faced.
My wife is pregnant and disabled, and we both have legitimate ADA needs. She tried to use the ADA restroom, and the woman working for Andy Gump refused to let her in, saying it was "for wheelchairs only." My wife explained her medical condition involving her leg and back, but the woman argued with her for nearly 10 minutes before finally letting her use it. Absolutely disgusting.
Then when I went to use the same ADA restroom, the male Andy Gump worker refused me as well, saying, "You look fine and can walk fine." I told him that ADA is for both visible and invisible disabilities, but he didn't care. He demanded proof, even though I have an ADA pass and was clearly wearing a leg brace.
He laughed when I asked for a supervisor and said, "I don't work for Universal, I work for Andy Gump." He told me that in his eyes, "only wheelchairs count as disabilities." I even brought up veterans, cancer patients, and invisible conditions, and he flat-out said he didn't care. The level of ignorance and discrimination was shocking.
I argued with this man for almost 15 minutes just to use a restroom that's legally required to be accessible. No one should have to explain their disability to a complete stranger to use a bathroom. The worst part is, this wasn't even the first time on another night, the same man told me the ADA restroom was "down," but then I saw him let a wheelchair user in right after. So it's clear he just didn't want to let me use it.
Andy Gump, your employees are out of control. You are representing one of the biggest entertainment venues in the world, and you're letting your workers mock, discriminate, and humiliate disabled guests. It's 2025, and your staff still doesn't understand that ADA applies to all disabilities, not just people in wheelchairs.
My wife left in tears, and I was beyond humiliated. You should be ashamed that your employees are allowed to treat disabled guests this way. I hope Universal Studios takes a hard look at who they're contracting, because Andy Gump clearly doesn't train or screen their workers properly.
Avoid this company at all costs if you value respect, decency, and ADA compliance.