If you want authentic apizza di Napoli, this is the place for you. My favorite is the New Haven…read more Fire brick oven baked, I believe their dough flour is imported from Italy. I don't care for the COVID era QR scan menu or having to go order at the counter. But, the delicious pizza makes up for that inconvenience.

This 1-star review is specifically meant to grab the owner's attention. I'll preface though...the…read morechicken parm and marinara were delicious. Yet I digress... The level of disrespect I witnessed towards your staff and patrons Sunday evening was abhorrent. I was embarrassed I had to witness it. Every interaction I had with an employee while I sat waiting for my take-out was quite pleasant and welcoming. You sir, on the other hand chose to speak loudly and belittle your staff...on two different occasions...In plain view, and fully audible. One patron walked by and said 'thank you and bye' to you directly...twice, You couldn't be bothered. I even said thank you as I walked out the door to test the same waters as an experiment. Nope...same treatment from you. Maybe you had a bad day. No excuse if so. I've just never witnessed a display like that, especially at an Italian restaurant. Be better. Not a good look. People are paying attention and will not patronize a local business if the owner and/or management overtly display a temper in front of their guests. Remember what world we're living in. Someone could've easily recorded that display. Don't go viral. Just treat your staff better. Have visited Aiken a lot lately. Everyone is so nice. What's your secret?

The food was delicious! we've had various pasta dishes and pizzas. I highly recommend this…read morerestaurant

Crowded, noisy, only one waitress…read more Waitress was in such a hurry that she did not confirm the drink order and brought the wrong drinks. I left without eating. They are not worth the wait with such bad service.

Service. A Price. A…read more My first time...and order on app for coupons. Used the Marco app to utilize coupon offers and seems to work. Order the mega pepppeoni large for $10! The. Customizing and adding. On other ingredients took me a while to figure out the process. Ordered 2 large pizzas and 10 boneless chicken all for $38!!! My discounts on app were over $10. The pizza had a nice fluffy and crunchy crust and dough and ingredients were fresh. Had the tomato and cheese pie and the mega full pepperoni pie. Both were delicious. The boneless nuggets varied in size but was a nice crispy fry and juicy bites. Didn't like the garlic butter (tasted artificial) but liked dipping in ranch sauce. I would do this again with coupons. I'm a FaN.

We love their pizza, but I went inside this time and was shocked to see how dirty it was!…read moreWe will have to go elsewhere. Lois P

Waiter was great! Food was great! Vibe was great! Salad was amazing. Definitely recommend.read more

The food was great but the service was slow. We had a very young waitress and obviously not very…read moreexperienced but she tried her hardest and I commend her effort and the food came out slow. It was busy but not overly so and I blame the kitchen. The ambiance was cozy.

First, I want to say that I genuinely like Mellow Mushroom. I have had great food and excellent…read moreservice at both the Hilton Head and Asheville locations. Unfortunately, when it comes to the Aiken, SC location, the experience continues to fall short. I have given this location multiple chances, and at this point, shame on me for expecting this visit to be different. We waited approximately 25-30 minutes to be seated, which I can understand when a restaurant is busy. What I cannot understand is being seated and then sitting at the table for more than 20 minutes without a single employee acknowledging us. No greeting, no waters, and no drink order. I finally went back to the host stand, and a few minutes later the host came over and offered to take our drink order. At that point, we had invested nearly an hour between waiting for a table and waiting for someone to acknowledge us. Having managed multiple restaurants during and after college, what concerned me most wasn't simply that a server was behind. Restaurants get busy. Servers get overwhelmed. People call out. Mistakes happen. The bigger issue was the apparent lack of active floor management. A restaurant manager should be managing the tempo of the restaurant, not simply reacting when a customer finally complains. A good manager should be circulating through the dining room, watching ticket times, monitoring newly seated tables, checking on guests, helping run drinks and food, clearing tables when necessary, and immediately recognizing when a server is overwhelmed. If a table has been sitting for 10-15 minutes without being greeted, management should notice it before the customer has to walk to the host stand. This is especially important in a pizza restaurant. Pizza itself takes time to prepare and cook, so the front-of-house operation should be designed to get guests greeted, drinks delivered, and orders entered quickly. If the kitchen is backed up, tell the customer. Most reasonable people will accept a longer wait when someone communicates with them. What frustrates customers is sitting there wondering whether anyone even knows they exist. Servers also need to work their sections efficiently. In restaurant terminology, every trip should have a purpose. If you're walking through your section, scan your tables. Pre-bus a plate. Refill a drink. Drop off napkins. Check on the table you just served. Pick something up on the way back. Run another server's food or drinks when possible. Good service is about constantly prioritizing multiple small tasks rather than completing one task, returning to the server station, and then deciding what to do next. When a restaurant gets slammed, teamwork becomes even more important. Hosts, servers, bartenders, food runners, bussers, and managers should be working together. A guest shouldn't have to care whose "table" they are sitting at. If you see a customer who needs something, either help them or immediately communicate it to the person responsible. The same applies to management. A manager who sees the floor struggling should be in the middle of it--running food, greeting tables, helping the host stand, filling drinks, clearing tables, and directing traffic. Leadership means recognizing where the bottleneck is and putting yourself where you are most needed. In my current career, time, accountability, teamwork, situational awareness, and taking initiative are extremely important. Obviously, restaurant service isn't life or death, but the basic principles of a high-performing team are surprisingly similar: know your responsibilities, pay attention to what's happening around you, communicate, help your teammates, anticipate problems, and take ownership when something isn't working. Customers are routinely expected to tip around 20% for good service, and I have no problem doing that when the service warrants it. But with that expectation should come a reasonable standard of service--starting with simply acknowledging a customer after they have been seated. I like Mellow Mushroom and know from visiting other locations that the company is capable of providing a much better experience. That's what makes the repeated problems at the Aiken location so disappointing. This location doesn't need employees to move at a frantic pace. It needs attentive servers, teamwork, communication, urgency, and managers who actively manage the floor. When those fundamentals are in place, customers notice. Unfortunately, when they're absent, customers notice that too.

A lot of empty tables and about a two hour wait…read more I am not sure they are worth the time. It took 15 minutes for someone to come and talk to us to tell us the wait time. It is really noisy here. The restraunt is not very clean. The bathrooms were disgusting. Looking for another place to eat. We finally got a table. I don't think it was worth the wait. We ordered water and a beer. It took about 20 minutes for them to bring it out. I ordered 10 garlic parm wings. When they came out, they were room temp. The sauce tasted like ranch with a little garlic added then sprinkles of parm put on top. I will not order them again. Best part of the meal was the band that was playing in the alley. The best thing may be salad or pizza because they can both be eaten cold.

Went to dinner with some friends and this gem is exquisite! The taste of the pasta was amazing,the…read moreambience was great and the server was excellent !

I regret not taking photos of our food, so you'll just have to trust me when I say it was…read moredelicious! Make sure you save room for dessert and coffee- you need the ricotta cake in your life.

They were low on staff and were only taking take out orders. We were able to eat in the restraunt…read morethough. We ordered a small cheese pizza and a large Greek salad. Both were very good. The staff were very attentive. They kept the drinks filled and checked in on us several times. Even the people cooking came by to see if everything was good.

We ordered a half veggie half meat medium size pizza as pick up. The sauce was good and the…read moretoppings were just OK. There was not much cheese and the crust was thin, flat, tasteless, and seemed premade. When ordering we noticed there was an up charge for thick crust but we thought it was describing a Sicilian style crust so we did not order that. I guess that would have been a better choice.

My husband and I come here for drinks, it's a nice spot in the middle of the alley. Last time we…read morecame here, we finally tried the food and it was pretty good! Jace is a fun bartender with good energy and good music choice. It's always a good time when we go to Tailgate.

Female bartender has the personality of a spreadsheet. Ordered the meatloaf Mac and cheese and…read morecollards. The Mac and cheese was a side upgrade. Odd. It want worth the 1.59 extra. Meatloaf was good. Collards. Nope. Zero flavor. Served my cornbread so hard you could build houses with it. Male bartender acted like I shit in his wheaties when I said something. Final straw was hair on my plate Yeah never again

Visited Roma for the first time while visiting family locally. The staff was extremely friendly…read moreand made you feel like family. Our waiter Ron was one of the most polite waiters I've ever had and super friendly. Everyone loved the garlic knots that came. The salad was a fairy basic iceberg salad with some banana pepper and one wedge of tomato. Our table had the following entrees: Fettuccine Alfredo with Chicken, Chicken Franchese and Chicken Parmigiana. Everyone enjoyed their meals. We also got the double chocolate cake and the Spumoni desserts. My wife is in a wheelchair. The bathroom was accessible. The layout of the restaurant however is fairly tight for a wheelchair as far as table selection. Would recommend you check it out.

Recently ate at Roma Restaurant after not having eaten there in quite some time. Unfortunately…read morefound the portions and flavor not up to par to our previous visits. Will not be returning!

I enjoyed the pizza Service was good and it was quiet…read more I love the basket of crackers.

Hidden gem in Aiken - great pizza and other Greek and Italian dishes. Small vintage decor - clean…read moreand super nice people.