The only place in southern Oregon with premier glass and quartz pieces and employees that…read moreunderstand what everything is. They have hard to find sizes and shapes for bangers and terp slprs and the cool stuff that makes them spin and whirl keep your product moving and at the right temp. They also have a great selectionof of vapes and trendy "squishy" things. They have a super selection at all price levels and take pride in showing you how to use anything they sell. They aren't snobby at all and are always having fun while working hard.

Had a little issue with a product I had purchased, ended up having to go back in but I was met with…read moreexcellent customer service. Tony was accommodating to the situation and had no issues taking care of the issue at hand. Would recommend this spot to anyone seeking a good quality smoke shop in the area.

Service is slow! Selection is wide…read more Value is reasonable. I enjoy vaping they usually have what I want when I need it.

i moved to Medford in August 2024. I've been faithful to vapor legends for my vapes. bought one…read moreabout a week ago, recently it just stopped working. i stopped by the shop n talked to the Assistant Manager Kayla i believe. She checked it out n let me pick a new one! ty again

Great customer service Alec took the time went out of his to ensure the customer got the correct…read moreproduct . Understanding the situation following store protocol to the best of ability while maintaining his cool with other customers . Great experience would recommend this store

Went in for the first since it has opened and they had great customer service. I bought a water…read morepipe with a lighter and he gave me a great price. The store is truly nice and clean. It looks very neat and professional. Will definitely be coming here often. I definitely recommend this place to everyone.

Titus. A professional, polite, suggestive and engaging guy. He made my buying experience enjoyable…read moreand informative. I very much recommend Cigar Cave Medford. I'll be back for sure!

From out of town and showed up at the Friday evening sip 'n smoke to check it out. Was recommended…read morea great cigar and was offered a seat out front by fellow patrons. Friendly folks and great cigar = a really nice experience. Tip: bring your own beverage. 5 stars!

The Cigar Cave is Great, very large selection of very good cigars…read more Folks there are very knowledgeable, and Friendly. The young man there is a true cigar buff and a good conversationalist. If you love cigars, You owe it to yourself to stop by. jmb

We have been here twice now, and each visit has been fantastic. The people are knowledgeable and…read morereally helpful! Love their selection and reasonable prices! They have a smoking lounge out back.

Awesome place Great product…read moreExcellent showcase Super knowledgeable staff My everyday go to

I went to the Crater Lake location due to a weight mismatch between a dab rig and basket I bought…read morethere as a pair. After watching these tiny little rigs tip over due to the weight of the heavy baskets three times now, I decided to go in and buy a smaller basket, better suited to such a lightweight rig. The young lady, Shawna, was super sweet and immediately went to ask a manager for assistance. The first manager that came out, Lucas, was super polite but seemed extremely confused about what I was telling him. As a result, I asked to speak to someone else. That's when Jason came out. His entire demeanor was argumentative, dismissive and completely unprofessional. He repeatedly interrupted me to ask questions like, "was it tipping over in our cabinet before you bought it" - questions obviously meant to delegitmize my experience. I wasnt even asking for a replacement for free. I was simply asking 1. To purchase an appropriately sized banger for the rig I purchased from your store and 2. To address this design mismatch moving forward so this doesnt keep happening. Jason continued answering in a very condescending manner, exclaiming that this is the first time he had heard of any issues with this product. I explained that even if I am the first person reporting the issue, an issue is still being reported. He continued interrupting and arguing, clearly attempting to continue delegitimizing my customer experience. As if a customer complaint is some sort of argument, or I was being a "Karen" for daring to say something contrary. I asked him if I could speak with the owner and he told me no, and then quickly added, "but I can give you their email".

Given the fact that it shares residence with RV storage and a parking lot with drive-through food,…read moremy instincts told me that this is not a legitimate business. But they had the product I wanted, so I didn't listen to my instincts. I used the product I purchased twice and a spring broke inside of the battery, rendering it useless. When I went to exchange the defective product (precisely one week after purchase), I was told that, "we can't exchange products because we don't know what people do with them after they take them out of the store." So, you won't handle a broken product for your customer, even though you can send it back to the manufacturer as DOA and you're not out a dime. Well, you won't get another dime of mine, that's for sure. Stand behind the products you sell or get out of retail.

Tip of the day, from a customer. The other day after checking yelp for hours of operation, I headed…read moreto the store that was closest. Upon arriving I found it closed early. I called the only phone number available were the gentleman told me "Ya, I'm not sure what's going on with that store". Tip is, If you have more than one store and only one phone, those answering this phone had better know. We're not talking about a multi national chain here. Your managing the incoming calls. You shoot a text to this mia party and let them know that they have customers waiting to spend their money. I do like this company however. Good juice @ the best prices in town and they will make you any mixture you would like. Just tighten up the ship a bit.

The staff is very knowledgeable and bend over backwards to get you what you need. I won't go…read moreanywhere else. Big selection as well.