WARNING; RICHARD'S NO FRILLS DOES NOT GIVE REFUND ON DOLLAR STORE ITEMS AND VIOLATED THE CONSUMER PROTECTION ACT OF ONTARIO
I tried to get a refund on some spoons bought in the dollar store section, and had the receipt, but the clerk told me that No Frills does not give refunds on dollar store items. I was further told that at the check out counters, there are signs that say no refunds are given on dollar store items. However, on the back of the receipt it says that there are refunds if the merchandise is returned within 14 days. Also, at the customer service booth, there is a big sign in red printing which says again that merchandise can be returned within 14 days with receipt, and there is no mention that dollar store items are excluded from the 14 day return policy. Thus there are conflicting signs in the store on whether dollar store items can be returned. The Consumer Protection Act of Ontario says that where there is any uncertainty in a consumer agreement (in this case, the refund of dollar store items because of the conflicting signs and receipts), there must be an interpretation in favour of the consumer. Thus Richard's No Frills is violating the Consumer Protection Act of Ontario when it would not give a refund on the dollar store items.
I then asked to speak to the store manager, but the store manager was not in on Saturday, so the store clerk took my name and phone number, as well as the dollar store item, and said that the store manager would call me on Monday to discuss the issue. The store manager never called, which is poor customer service and followup.I might add that since I had left the spoons with the store clerk, along with my name and phone number, the store is getting the spoons for free to sell again, even though I had paid for them. read more