I was very surprised to get a bill after my last routine cleaning; I discovered that they no longer…read moreaccept my insurance after going to this practice for five years. I was not informed of the changes within the practice that occurred the year prior (after my last cleaning). While I give them kudos for resolving the billing issues, I feel that it would have been a courtesy to provide this information to patients before they encountered a bill. While I received good care here, it is also not care that is worth out of pocket costs.

I am extremely disappointed with this office. We scheduled this appointment 6 months ago, and when…read morewe arrived today, we were told they stopped accepting my children's insurance back in October. That means they had 5 full months to notify us and never did. Completely unacceptable. To make matters worse, the front desk experience was frustrating and unprofessional. The dark-haired receptionist asked if I was already a patient. When I said no, I questioned why that mattered--and she told me that if I was a patient, they would still see my children anyway. She then went on to say the dentist would basically use it as some sort of "write-off." That explanation made absolutely no sense and felt very questionable. We rearranged our schedule and waited months for this appointment, only to be turned away at the door with no prior notice and a confusing, dismissive explanation. Poor communication and unprofessional handling all around. I would not recommend this office.

I usually have a fear of dentists and being neurodivergent has only made that worse but from the…read moremoment i stepped in Dr. Umerich's office and had my first encounter that fear was halved he then had me back 1 week later for an extraction and my fear of dentists is no more i felt no pain through the entire extraction and he and his staff made sure i was comfortable 100% of the time!! I will now regularly be going to see him for dental work

Up until today I couldn't say a nice thing about a dentist if I really wanted too but from the…read morefront desk to Everyone else inside they actually care about you and your comfort I highly recommend this amazing dental practice

My 12 year old daughter had her cleaning and check up last week. They found 2 cavities on her…read moreupper teeth on both sides. They told me I would need to schedule 2 separate appointments because of her age and it "wasn't safe" to numb both sides of her mouth in one visit. She went today for the first visit and apparently the dentist decided to just get them both taken care of at the same time. When his assistant brought my daughter out to the waiting room she said "just keep an eye on her if she eats because her face is still numb". No word about having both filled. My daughter told me she felt that they filled both sides. My daughter said the dentist mentioned she would need a root canal. No one mentioned any of this to me. I have been going to this practice for a few years and always felt comfortable and informed. Today was not handled appropriately and I will be looking for a new practice moving forward.

Absolutely horrible. Dr. Terrary barely said hello to me and didn't talk for the whole time I was…read morethere. Just by the way he works on you, you can tell he is in a rush. Due to recessed gums, I needed resin to be placed to fill in the space on two teeth. He filled them in and the color didn't even match my teeth. Thank God the teeth were on the side of my mouth so you really can't see them. Each tooth is now two different colors. With that, he didn't even smooth the resin. He just put the clumps of resin on the teeth and sent me on my way. I had to go to my new dentist and have them smooth it out for me. I heard that some dentists are cheap so they only buy a couple of shades of the resin and they use the one closest to your tooth color. I think all he cares about is making money. Definitely does not care about patients.

The wonderful women at this practice are amazing! I am a very nervous patient, but every…read moreexperience I have had here has been relaxing, comfortable and pain free. And they are absolute perfectionists! Their work is exceptional. I could not recommend them more!

I recently moved to the area and needed a new dentist. I've had deep cleanings before whenever…read moreI've had to change dentists due to moving, etc. My recent dentist had me on a regimen that was working very well where I had a teeth cleaning every three months and didn't require a deep cleaning. However, when I moved Summit Smiles wanted me to get a deep cleaning despite my numbers suggesting my teeth / gums were in good shape due to my regimen. In any event, I agreed to just get in with a dentist. They told me my x-rays may not be covered by my insurance. I agreed to that too. I get a bill from them for $71.00 for a comprehensive oral examination plus I now need to spend over $200 for deep cleanings. When I call them, the girl immediately had attitude and had to ask me my name twice and over talked me. She actually tried to project that I was the one overtalking her (lol). I could not get a word in edgewise and she just kept telling me I have to call the insurance company. They aren't the ones billing me. I hung up on her because she was just extra rude and I was not being heard. I called the insurance company to find out THEY FAILED TO LET THEM KNOW I WAS A NEW PATIENT so that is why I was being billed for the comprehensive oral examination. So they made the mistake. Needless to say, I just wanted a teeth cleaning. I didn't need a deep cleaning despite them forcing it on me. I live two hours from my previous dentist and will return to them until I find an honest dentist and one who doesn't have rude receptionists with attitude. They lost a patient and it is sad the people who answer their phones is the cause. It appears from other reviews I am not the first one this has happened to.

My family and I have been going to Dr Cichon for years. I have bad teeth and I also fear dentists…read more He is the only Dr I trust to care for me and my family's dental needs. He is kind, funny and amazing at his job. I could tell he is doing his passion of helping people. I know that they had some change up in the front desk staff but the people they have now are nice and kind. Brandon is also amazing.

Dentist is fine. Front Office and Reception are truly nuts…read more No Customer Service whatsoever. My elderly mother was "dismissed" as a patient this morning, because I raised my voice. Suddenly after 15 years of patient loyalty, because of a missed appointment (that we did not make) they needed POA from me and needed to "review her documents". I think it was more due to my mother's Parkinson's and confusion. If you are elderly or just believe in good customer service, keep searching.

The hygienists are always kind and helpful!! I don't have insurance and the desk staff always have…read moreadvice and help me figure out the best way to pay for my care. I had a cleaning and fillings done and it was as painless and comfortable as possible.

Since Dr. Clements retired it went from the best to the worst. My spine can't handle the dentist…read morechair in the reclined position and the other girls have always seated me in the upright position and kept me there until the dental work began and then only reclining me as much as needed. This hygienist told me to be seated in the chair while it was reclined and kept it that way for the entire visit, she didn't even put it up for me to get off of it. My spine is badly damaged this caused me so much pain by the time she was done with the cleaning all that I could do was sit with my head hung over.she then went out to get Dr.Sprau and told him I was on drugs. This should never happen in health care

I made a appointment for teeth cleaning, filled out 14 page questionnaire. Went to appointment and…read moremeet the most condescending, rude, nasty person that was going to do tooth cleaning. She wanted to do a full set of x-rays which I told her just had a set done less than 30 days before. She berated me for not having x-ray's, explained when I made the appointment no one said I needed them for cleaning. She continue to question me like I was trying to get away with something. How she should have said sorry we'll call your Dentist and get x-ray's we didn't look at your 14 page that had all that information or we will make another appointment. Best yet I sent 2 other people there 1 needs a lot of work the other just needs cleaning which on phone was told to bring x-rays. We were all changing because they took our insurance. Oh, just got a letter from them misspellings dirty page told they do not want me as a patient signed by the DR. He has no clue how is staff treat patience. LOL

This guy apparently feels that its alright to treat patients and employees like they are beneath…read morehim. He is arrogant and his work is shoddy at best. I would strongly recommend anyone needing any sort of dental work to look anywhere else.

They are really nice, pleasant people. However its still small town backwoods dental care. Their…read moreequipment and practice is outdated (my new dentist showed me the diff between their X-rays and newer ones and it was significant) so they do not have a preventative approach and therefor missed a lot in my mouth--only told me I needed to replace fillings by the time that was the most extensive pressing in my mouth, and do the lid fashioned eyeball approach vs using advanced tech. I ended up with extensive preventable decay (cavities in all my molars) and may even need to get a root canal now in one of those leaky filling teeth even though I had been seeing them regularly. They just don't have the contemporary resources to be comprehensive and avoid issues before they're huge enough to see. They also still regularly use Mercury/amalgam fillings and have heavily promoted fluoride paraphernalia in the office (to their credit no one was aggressive or pushy towards me about it, they were very professional and easy going). But it's something to keep in mind perspective wise if you're seeking a dentist. Good for cleanings but for anything else in my experience it's worth the trip to Scranton (or even Hawley). Teeth are for life. They're great people but this is my honest review. My difference in experience between here and my new place in Clark Summit was night and day.