Vehicle: 2017 Subaru Legacy Premium
Summary: Adequate detailing service for day-of, weekend request.
Pros:
#1: Day-of, Sunday detailing service: Called at around 8:30 AM, coordinated a time & place, and William was standing in the driveway, ready to go at 10:30 when I arrived at the Anchorage residence drop-off location.
#2: Special Circumstance Services: Someone puked in the rear passenger-seat of my vehicle the night before. I did a once-over clean-up Saturday night. William kindly offered to take care of the rest with a thorough detailing service (for an additional price from baseline service).
#3: Drop-off & Delivery service offered: Quoted one-way price $20 for Anchorage, $30 for Eagle River.
#4: 4/5 overall service: Upholstery and carpet was obviously well vacuumed & shampooed, odors gone, and overall a acceptable detail with quality external wash.
#5: Professional demeanor: William was exceptionally polite and professional. He was responsive to calls and provided text updates throughout the day regarding the status of the detailing service.
Cons
#1: High price-to-quality ratio: For $280, I expected more for a simple 4-door sedan. There were product splotches on most hard surfaces along with a residual, malodorous puke-spot on the rear-passenger door side upholstery. There was significant product splotching (far worse than before drop-off) on the interior windshield. I ended up addressing & correcting both issues with an additional hour of my own time spent detailing after vehicle drop-off.
#2: I echo another Google reviewer's comments in that the operation seems sketchy. Before feeling comfortable handing over my vehicle and keys to a stranger at a random Anchorage residence, I would have liked to have seen a company vehicle with labeling, a general well-groomed and professional appearance of the company representative, and a uniform or professional garb with company label and name insignia or name-tag. I did, however, appreciate the formal business card.
#3: Didn't honor military discount as advertised: I'm an active duty service member. The website boasts a 15% military discount. At vehicle drop-off, after I was quoted $250 for base-price (without delivery), I inquired about the military discount and was told "That only applies to our comprehensive detail service for $350". Read & make your own inferences: https://liquidmomentdetailing.net/, 7th line of script down, "Military Discounts Senior Discounts %15 We do Military Ship Outs". read more