Had a great experience here. Very nice on the phone while making my appointment. My daughter had to…read morebe checked out and they were able to fit us in early next morning. No wait to see the doctor, she was waiting for us. Dr. Nguyen was very friendly and great with my daughter who is 14. She was very professional and knowledgeable. I think I found my new optometrist without trying to look for one.

Removed some metal from my eye. Everything was so smooth and easy to make the appointment the same…read moreday. Highly recommended.

I visited Dr. Lerner's office in August 2022. I purchased an eye exam and new glasses That cost…read moreover $600.00 with insurance because I have a bad stigmatism. I have worn my new glasses for about five months and I noticed trouble seeing far distances. I recently misplaced my new glasses and used my old pair and noticed right away how well I could see driving not only at night but during the day. I tried to call Mr. Lerner's office several times, leaving multiple messages without any response. I would not use Mr. Lerner's services or purchase any products from him.

One of the best eye exams I ever had! Dr. Lerner did a full eye exam, things that others never even…read moretook the time to check. And he explained why he was doing certain things and what I should expect while he was doing it (which makes you feel comfortable). The exam did take about 2 hours, but it was well worth it! He was able to see me quickly, no waiting weeks to get an appointment. And being open on Saturdays is always a plus :)

The staff and Dr Nguyen are very knowledgeable and professional. It was easy to get an appointment…read moreand the exam was thorough.

Easy appointment scheduling , Dr Moore was through and informative. I always thought I had only…read morean office visit covered by my insurance because other doctors office told me this and never checked my plan. Turns out I do have glasses benefits saved me $600.00. Highly recommend

an awesome place , friendly staff,and even takes my insurance,which has been turned away from many…read moreother eye Drs. they made me feel that I am just as important as every one else,i'm so glad I found them.

Great service, advanced technologies, friendly, capable, punctual, proficient and professional…read more What more do you really want from a vision expert?

This office has been consistently professional and friendly in the 12 years I've been going there.read more

My recent visit to Dr. Wong for a check up was quite pleasant and professional.  Always feel…read morecomfortable with Dr. Wong.  The staff at the front is also a pleasure to work with. I wanted to give a special thank you to "Alisha".  When I came in to pick up my glasses with new prescription they were incorrect.  This time I worked with Alisha.  Alisha realized what the problem was, remeasured and ordered new lenses which when they came in were correct.  When I came in a few weeks later with new sunglass frames that I needed lenses for, I specifically asked for Alisha.  She went above and beyond to ensure the lenses were measured correctly and helped me pick out a color for the lenses.  When I picked them up I could see perfectly and the color was great.  Alisha is a pleasure to work with and very professional.   Thank you all!

Very thorough exam. Caring doctor. On time - no wait. This is the way an office should be run!read more

While the doctors provide excellent care, the administrative side of this office needs serious…read moreimprovement. My procedure was cancelled because the authorization department failed to follow through, despite multiple attempts on my part. Communication is poor, and phone wait times are excessively long. The business office and authorization department rate very poorly, which overshadows the quality of the medical staff. Make sure you follow up daily to get your authorizations done

My insurance suggested I check this place out. I used to go to Sears in Waterbury and it was always…read morea nightmare. But in stark contrast, the Vision Shoppe has been an absolute dream. I will go here for the rest of my life. Way better glasses selection--including fully covered eye exams and some cute glasses selection fully covered by Husky Insurance. I'd give this place 10 stars if I could!! Do go here if you're in the area. They make sure to check everything out and take care of you through the entire process. I felt right at home here. Thank you, Vision Shoppe! Absolutely amazing! I will go here again and again and again

I feel bad for small business owners. It's a really tough time to be surviving with a small…read morebusiness and for those businesses that have employees that don't care about customer service, they are likely the difference between life (open) and death (closed.) What is funny, is that bad employees see no connection between bad service and a future of no paycheck. You know why? They don't care. And they have never had to work to earn the money to PAY the ungrateful employee who is destroying their business. I went by Vision Shoppe today after seeing 4.5 on Yelp (my barometer 4.5stars 99% of the time means 'great experience ahead) because I hoped to find a local eyeglass place cause I bought a house in Newtown and am trying to shop small business locally. I wanted to order contacts, and replace two pairs of lenses (read: high margin item) with a new prescription. So, I arrived, and the front doors look like what you think an Ebola ward would look like. (I was tightly masked up) Signs plastered STOP!!! STAY IN YOUR CAR! in multiple places and a phone number. I had parked my car around the corner in the shade and was on foot. Of course, the door was locked, why wouldn't it be with so many dire warnings. So, through the store window, through the plexiglass shield at her desk, and from behind her mask (in the store ALONE as far as I could see) the receptionist could only bring herself to lift up the handset on the phone and point to it. New customer, probably $1500 to spend, I took my phone and then started to dial and though - she can't even get up and come say hello through the glass and have some sort of human interaction? Neither I nor my money is that transactional and if I wanted to have an experience through the glass, I would either get a friend who is in prison or try and see if Hannibal Lector is in an institution nearby. Until then, I will find a different eyeglass place where customers are human and not an infection waiting to happen.

Brian is a gem. He put together the optical package with 2 pairs. My granddaughter is negligent…read morewith glasses. BJ's had a special on protection packages. I was very happy.

BJ's Optical in BrookfieldCT is great…read more They are so professional and friendly. They spent time with me to pick out the great glasses I love so much!!! Thank you. You guys are great.

I scheduled my initial appt on a Saturday. The staff up front were great, don't get me wrong!! It…read morewas just the eye Dr. that was pretty iffy. She didn't ask my to use my current glasses for the glasses exam. My contact exam felt off as well. My sample contacts were fine, but once I ordered them, they were blurry and did not stay put on my eye. It's a shame since I've been to other locations and they weren't as bad as this spot. Both my glasses and contact prescriptions that were given to me will definitely be revised by another eye doctor.

Staff was professional and friendly. Walked in and immediately received assistance. I ordered…read moreglasses from another America's Best and they shipped them from store to store with no charge. They have a very nice variety of designer frames and reasonably priced.

Absolutely horrible. The manager, her name is Bridget, was so rude to my mom and I. She immediately…read morehad an attitude when we were asking simple questions about our appointment. We have been costumers here for years, and have never experienced such bad costumer service ever. After many years, we will not be bringing our business back there again. That manager needs to learn better costumer service.

If you are looking for a clean or professional atmosphere this is not for you. I arrived the first…read moretime for an appointment 10 minutes early and was told they were running about an hour behind and thought it would be better if I rescheduled my appointment. Never in my life have I showed up to an appointment and been told they were running too far behind to see me. I come back a few days later at what I thought was my appointment time and was told I was now 10 minutes late and they couldn't see me. The person who greeted me to tell me I was late, which again was news to me was incredibly rude. In the end I was not seen, I will be finding a new place. However, just stepping in the door this was probably a blessing anyway.