If you bring in a picture and explain exactly what you want, the result tends to be okay sometimes…read more I explained that I wanted just a light threading but my eyebrows ended up much thinner than I anticipated. They are also very very uneven. I've been here quite a few times and this has happened on multiple occasions.

This is probably the worst place ever ! I told the lady to clean up my eyebrows she completely…read moreignored me and took way more off than she was supposed to. I was very specific too, with cleaning them up not taking off half of my eyebrows. So upsetting, so disappointing... especially on how long it takes for eyebrows to grow back! So upsetting! Place was clean, but I'm not sure if she was the owner or just employee she also seemed like she was in a rush.

They did a fantastic job. My previous set was rough and she spiffed it up real quick and did an…read moreabsolutely amazing job making them the fall nails I wanted!! I definitely will be returning!

Worst hairdresser experience I've ever had. Marlene was my…read morehair cutter and I didn't get serviced until 50 minutes after my appointment time. I was told that her standard cutting charge, without any other service was $18. Yet, when she finished, her bill was $40 for the less than average short haircut that I received.

This place is beautiful on the inside. Angie Bennett was my stylist and she is wonderful. My hair…read moreis nothing short of perfection. She cut, colored (highlights) and styled my hair. Definitely will go every time and get my hair done by her. Also can't wait until she is doing facials.

I personally was there during the previous reviewers salon visit. I hate to tell you, but there…read morewere other clients that witnessed how incredibly immature and irrational you acted and i was one of them. I heard the interaction and know what happened and saw how she acted during the consultation. She acted like a 7 year old throwing an attention getting tantrum and honestly should be ashamed of herself. The stylist was very professional and was wanting to make sure she did exactly what the client was wanting. When she mentioned wanting to color her hair and the stylist talked about the maintenance and that she wasn't sure she would be happy with it everything went bad and the client began to get angry and cry in the chair. Saying if the stylist wouldn't do it she would herself. It was so bad that she made the stylist so uncomfortable and afraid to provide her service she ultimately refused to do so and I don't blame her. I honestly was aghast at the way the client was acting and treated the stylist. She threw such a fit she ultimately was asked to leave and truthfully they all put up with her line than they should have before asking her to leave. I've been going to this salon for over 10 years. I've never had any issue and have always been happy with my service. All the stylists there have always been happy to accommodate.

Went there today to get my hair cut. When I found the place, it had a review on google. It said…read morethat the stylists do not like to listen to you and will shoot down your ideas, being extremely stingy in the hope of being "respectful" and consenting. Specifically, the review mentioned that they do not like to cut a lot of hair off. I am here to say they were not lying! That review is magically gone. Even checked other local salons to see if I was remembering the wrong one, but no. I thought, it's just a bang trim! They don't need to take a lot off!! They were fine the first time. Didn't get cut the second time. I sat in the chair for an hour just wanting something NEW and the stylist was not having it. Stylist got defensive when I brought up other ideas and shot every single one down saying they wouldn't work, that she would try, but it wouldn't work. I became doubtful, she negatively pressured me into doing her technique, saying that not doing it might ruin my hair and make it blocky when I asked, and then ended each time by saying "we can still do it your way." We ran in circles for twenty minutes. Both visits I had a poor experience with how I was spoken to, "particular" is how everyone should be over their hair, especially since she was cutting the bangs that cover my face, and calling someone that every two to three minutes certainly makes them want to come back. Stylist simply acted like she didn't want to do my hair. Find elsewhere before this review gets deleted, too.

I have booked several appointments at the Johnson City location and the Bristol and I can't even…read moretell you how many times they have called the same day to cancel. I will never make another appointment again here, its a waste of my time. Also when they called to cancel the appointment they don't even try to accommodate you at all.

The staff here are very friendly and knowledgeable in their field. I have never had any issues…read more Became a member of the club but after the time period was up I easily canceled because I could not always make it once a month. I highly recommend.

Love their injections & cool peel so far. Great staff. Very professional. The only reason I gave a…read more4 star is because I took my daughter in for an eyelash curl/lift and it did not look much different and didn't last at all. Waste of 75 dollars ‍

My entire life (66 years so far) I have wanted nice eyebrows. Not the bushy all over the place of…read moremy youth or the hardly there anymore I aged into. I was encouraged to make an appointment with Jen. The two ladies encouraging me were clients of Jen and I really loved their faces so I made an appointment. I am so glad I did! It had been way too long since I had done something for myself. Jen is good. I mean REAL good. And I am so glad I made that appointment. Not to mention, she is a hoot!

Amazing service, absolutely gorgeous interior and a very serene vibe. I go there for the occasional…read moremassage and regularly get my eyebrows waxed there. The owner Shannon is super friendly and the service is always great! I would 10/10 recommend it to anyone!

I have been a client of massage matter for years at both locations…read more I have had several massage from different people. Shannon is very professional and takes her job serious. She as well as Cathy have helped my range of movement and allow me to be able to work more comfortable on my job. Sara has done great massagesfor me too. I have recommended these ladies to several of my close friends and they have has positive outcome with their sessions. Everyone has different needs and levels of expectations for their treatment, but honestly I think you can find what you are looking for at massage matters.