Thank you Kaitlyn Spratlin for a wonderful experience a couple of weeks ago. I had never…read moreexperienced the 90 minute massage option and it was just what the doctor ordered. You did a great job, and I highly recommend you to anyone who needs to relax and de-stress.

I just finished 4.5 hours with the Day Spa Sampler. I have been here a few times before, but never…read morefor a marathon day like this. It. Was. Amazing. Started off with a soak in a lavender filled tub that was the perfect temperature. Then a 45 minute full body massage where Adrienne worked out the knots in my shoulders and used pressure points to relieve my headache. Next was a facial by Carla that was probably my favorite part- I had never had one before. It was just as relaxing as the massage. Then a pedicure with paraffin wax treatment and shellac/dip manicure that was the icing on the cake. I was sure that by 2 or 3 hours I'd be tired of being there. Boy was I wrong. At the end of the 4.5 hours, I did not want to leave and go back to the real world. And one thing that I especially liked- everyone took their cues from me as far as how much to talk or be silent, which I really appreciate during relaxing experiences. Already planning my next spa day for my birthday!

I had an excellent haircut and style by Ashia. Prices are very reasonable. Good selection of hair…read moreproducts, clothes, and jewelry for sale as well.

Love Charlemont! Super cute clothes and super sweet people. I love being greeted by Charlie the…read moreYorkie at the door :) Deanna does an awesome job with lashes as well. I haven't tried any of the ladies in the salon but I will soon!

had a 60 minute massage. The massage therapist was fantastic. I absolutely recommendread more

Wonderful experience!!! 60 min massage with Kai was amazing! I've booked appointments thru the end…read moreof the year!!!

Where do I start?…read more Amazing hotel with a great spa. Friendly staff as well as knowledgeable. They didn't skip on anything. My friends (7 of us) visited the spa for a couple of services. We were very pleased with everything. I especially have to brag on my masseuse Matt. I've been dealing with upper arm pain for about 10 months. I've even been to another masseuse and I have received very little relief. Matt worked on my "locked" muscle and I'm almost back to normal. I literally slept with my arm under my pillow for the 1st time in months NO PAIN Give this spot a try. Can't wait to go back.

I do NOT under any circumstance recommend this spa for a massage. First: when I made my…read moreappointment, they did not ask if I preferred a male or female masseuse. I later learned from the manager that per their policy (from corporate) they are not allowed to ask as it is deemed "discriminatory!" And I didn't think to request a female because it is CUSTOMARY everywhere (and I'm from California) to be asked if having a male masseuse is okay. So you could imagine my surprise when the male masseuse came and got me (late btw). I'm not opposed to having a male but it should be my "choice" and I did not possess the bandwidth to cause a scene (which they are essentially hoping for)!! The suits in their ivory tower who run this establishment appear to have little to no regard for women which clearly demonstrates their ideology toward women which in practice is discriminatory. They are taking the "choice" away from their female clients assuming and deciding for them!!! Deciding they should be massaged by a man other than their husbands! Hoping you just go with it (like I did)!! Moreover, they are deciding for any woman who's been sexually assaulted, that their voice doesn't matter by subjecting them to an unwanted situation! Hey suits: your policy is anti-women!!! Do better! Also, your beloved male masseuse was late and finished early and never once asked if his pressure worked for me which it didn't! Your sweet manager, however, took care of me after I complained. She's the only reason I gave you 1 star!

They are open late, the massage was absolutely wonderful! Can't wait to go back! They allowed my…read moredaughter and I to be in the same room for our massages! Price was low considering how awesome the massages were! Very comfortable rooms. This is our go to place for now on.

My husband & I found this place while on vacation. My lady was FANTASTIC. I've had many massages in…read moremy life & she may have been the best I've ever had. They also massaged us with hot rocks They were very nice, the place was very clean, and the prices are extremely reasonable! Treat yourself to a massage here!!

Michelle was amazing! I had the signature massage. She had the perfect amount of pressure and she…read morereally knows and understands the muscle groups. It was the best massage I've ever had! My friend had the stress relief massage by Michelle and said the same thing. I also had the hydro facial which was wonderful!

We had a massage today and were taken straight to room not offered a locker not a robe just hang…read moreyour clothes when asked to use the restroom first ok but hurry we are already running late. Barely massaged us was terrible would not reccomend. Also had a facial and pedicure facial was nice pedicure was ok not going back especially for what we paid over 800$ no thanks

Very relaxing, professional massage therapists, easy to book and fairly priced! It's very small and…read morecozy. Lots of cute little details and some local jewelry for sale. Zack was great and made sure to understand what I was needing and preferred pressure before getting started. Will be back next time I travel to Gatlinburg!

This was the absolute worst facial I've ever had. To start out, she did not know her products. When…read moreI asked her what product line the spa worked with, she named two lines, and then said she thinks there was a third and that they sell it out front. She couldn't tell me anything about the products as far as what the benefits were or what was put in them. She did not explain anything she was putting on my face, so I had to ask her. After she finished the first step, I asked her what it was, and she said "oh, the oil?" as if it was a question. She followed by a mask which she didn't tell me anything about. So I asked her what she was applying and she said 'oh this is the mask'. I got the feeling she uses the same mask for everyone and didn't even know what it was. I wanted to know why she picked that particular mask for my face and what the benefits were, and she couldn't tell me. Furthermore, she didn't apply either of the products to my whole face. My nose was not covered with product at all, not even cleanser, and the rest of my face was sporadically covered. I had added on an eye treatment, thinking that I would get some kind of cream or mask of some type. Instead, it was one of those gel pads in a foil wrapper like you get from the cheap aisle at T.J. Maxx. She opened only two, which she put under my eyes, then when I asked about it, she opened another two for the tops. She of course charged me for the second set, $50 for this treatment that did absolutely nothing. So I got nothing put on my eyes in the way of product even though I paid extra for the eye treatment add-on x 2. Lastly, this was supposed to be a hydra steam facial, however the steam machine was placed so far away from my face that I didn't feel it one single bit. My face felt horrible afterwards and I couldn't wait to get home and wash it. My massage was okay, but For a 90 minute full body treatment, I expect to get the glute muscles done or at least to be asked if I want them done, but they weren't. Still, the rest of the massage was okay. The kicker that topped off the bad experience was upon checking out, I was not told that gratuity was included in the price. I left a $50 tip, even though I was not happy with the experience, because I do believe in tipping well for the effort. I was super peeved upon leaving when my friend that I was with asked me why I left an extra tip and that's when I found out that it was included. I feel it was very unethical of them not to tell me this. What a complete waste of over $400!!!!

I had a fantastic brow and lip wax with Faith! Faith was gentle, precise, and made me feel totally…read morecomfortable. My brows are perfectly shaped and the lip wax was quick with minimal discomfort. Great service and great results!

Nicole was absolutely WONDERFUL! Had her on June 24 when my husband and I and another couple…read moretraveled to NC via motorcycles and her full body massage was very much needed. THANK YOU for being able to hold a conversation, connect with your client, make it SO ENJOYABLE as she has the gift of connecting with others. Best part of our weekend. Thank you so much and if we're back in the area, I'm requesting her again!

My massage with Michael was Amazing!! I've been suffering…read morefor years with sciatica pain and he showed me a technique that I could do to help diminish the pain..it worked!! I was so relaxed and the perfect amount of pressure. I definitely recommend Michael and will be coming back!!

Before a two week road trip cover 3,000 miles, I was having severe back issues that I knew driving…read morewould only make worse. I made an appt with Michael for a few days before I left. Thank goodness I did! He changed everything. My pain/discomfort decreased by 90%, I slept like a rock for the next three days and the relief lasted almost my whole trip. I made an appt for one week after my return which was perfect to untangle those road trip kinks. I highly recommend to anyone needing superior body work!

Stephanie was wonderful, she took time to ask detailed questions about what was going on &…read moredelivered treatment accordingly, I have a long way to go before I'm ok but out of everyone I have seen for my pain I feel the most confident she can help me, she didn't just focus on surface level care she really got into the more difficult places.

What a blissful experience! I had been looking for a good massage therapist for a long time so I'm…read moreextremely grateful that I met Stephanie! She is so kind and made me feel comfortable right away. Her pressure is amazing and definitely has a healing touch. She did deep tissue on me which I really needed, but I still felt so relaxed at the same time. Her prices are incredible, especially for how much she covers in one massage and how great she is! She added hot stones and did cupping on me which was unexpected and amazing Seriously she's incredible and you can tell she loves her work because she goes above and beyond for her clients. I highly recommended booking a massage with Stephanie and cannot wait for my next visit with her!!