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    The First Lady

    3.6 (7 reviews)
    Closed 10:00 am - 6:00 pm

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    Austin Springs Spa & Salon - Lobby

    Austin Springs Spa & Salon

    3.8(34 reviews)
    20.8 mi
    $$

    Where do I start?…read more Amazing hotel with a great spa. Friendly staff as well as knowledgeable. They didn't skip on anything. My friends (7 of us) visited the spa for a couple of services. We were very pleased with everything. I especially have to brag on my masseuse Matt. I've been dealing with upper arm pain for about 10 months. I've even been to another masseuse and I have received very little relief. Matt worked on my "locked" muscle and I'm almost back to normal. I literally slept with my arm under my pillow for the 1st time in months NO PAIN Give this spot a try. Can't wait to go back.

    I do NOT under any circumstance recommend this spa for a massage. First: when I made my…read moreappointment, they did not ask if I preferred a male or female masseuse. I later learned from the manager that per their policy (from corporate) they are not allowed to ask as it is deemed "discriminatory!" And I didn't think to request a female because it is CUSTOMARY everywhere (and I'm from California) to be asked if having a male masseuse is okay. So you could imagine my surprise when the male masseuse came and got me (late btw). I'm not opposed to having a male but it should be my "choice" and I did not possess the bandwidth to cause a scene (which they are essentially hoping for)!! The suits in their ivory tower who run this establishment appear to have little to no regard for women which clearly demonstrates their ideology toward women which in practice is discriminatory. They are taking the "choice" away from their female clients assuming and deciding for them!!! Deciding they should be massaged by a man other than their husbands! Hoping you just go with it (like I did)!! Moreover, they are deciding for any woman who's been sexually assaulted, that their voice doesn't matter by subjecting them to an unwanted situation! Hey suits: your policy is anti-women!!! Do better! Also, your beloved male masseuse was late and finished early and never once asked if his pressure worked for me which it didn't! Your sweet manager, however, took care of me after I complained. She's the only reason I gave you 1 star!

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    Fox Place Salon and Spa - The Sista Sista's book club visited the Fox Spa Salon today and they did NOT disappoint! Excellent services & great hospitality!

    Fox Place Salon and Spa

    4.7(46 reviews)
    78.1 mi
    $$

    Very relaxing, professional massage therapists, easy to book and fairly priced! It's very small and…read morecozy. Lots of cute little details and some local jewelry for sale. Zack was great and made sure to understand what I was needing and preferred pressure before getting started. Will be back next time I travel to Gatlinburg!

    This was the absolute worst facial I've ever had. To start out, she did not know her products. When…read moreI asked her what product line the spa worked with, she named two lines, and then said she thinks there was a third and that they sell it out front. She couldn't tell me anything about the products as far as what the benefits were or what was put in them. She did not explain anything she was putting on my face, so I had to ask her. After she finished the first step, I asked her what it was, and she said "oh, the oil?" as if it was a question. She followed by a mask which she didn't tell me anything about. So I asked her what she was applying and she said 'oh this is the mask'. I got the feeling she uses the same mask for everyone and didn't even know what it was. I wanted to know why she picked that particular mask for my face and what the benefits were, and she couldn't tell me. Furthermore, she didn't apply either of the products to my whole face. My nose was not covered with product at all, not even cleanser, and the rest of my face was sporadically covered. I had added on an eye treatment, thinking that I would get some kind of cream or mask of some type. Instead, it was one of those gel pads in a foil wrapper like you get from the cheap aisle at T.J. Maxx. She opened only two, which she put under my eyes, then when I asked about it, she opened another two for the tops. She of course charged me for the second set, $50 for this treatment that did absolutely nothing. So I got nothing put on my eyes in the way of product even though I paid extra for the eye treatment add-on x 2. Lastly, this was supposed to be a hydra steam facial, however the steam machine was placed so far away from my face that I didn't feel it one single bit. My face felt horrible afterwards and I couldn't wait to get home and wash it. My massage was okay, but For a 90 minute full body treatment, I expect to get the glute muscles done or at least to be asked if I want them done, but they weren't. Still, the rest of the massage was okay. The kicker that topped off the bad experience was upon checking out, I was not told that gratuity was included in the price. I left a $50 tip, even though I was not happy with the experience, because I do believe in tipping well for the effort. I was super peeved upon leaving when my friend that I was with asked me why I left an extra tip and that's when I found out that it was included. I feel it was very unethical of them not to tell me this. What a complete waste of over $400!!!!

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    The First Lady - hair - Updated May 2026

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