I had a full Brazilian and upper thighs wax. Chloe was wonderful and made the experience easier…read more She was very professional and kind.

Just dropped in to clean up my eyebrows. Now I have permanent ombré, Which is basically an eyebrow…read moretattoo. So all they needed to do was follow the tattoo line. Not only could the tech not follow the tattoo line, she basically plucked all of my eyebrows!! I paid for waxing, not plucking!! So it hurt like hell and she still couldn't follow the tattoo outline!! She was heavy handed on the wax and failed to make it look clean. On top of that she was slow! A whole set of people came in and left twice by the time she was done! And it was incomplete! What a mess!! The ambience is nice but these ladies have no idea what their doing. Could get a better job in a Vietnamese nail shop! Or perhaps because I dropped in they gave me the newbie. Either way, horrible!!

I have booked several appointments at the Johnson City location and the Bristol and I can't even…read moretell you how many times they have called the same day to cancel. I will never make another appointment again here, its a waste of my time. Also when they called to cancel the appointment they don't even try to accommodate you at all.

The staff here are very friendly and knowledgeable in their field. I have never had any issues…read more Became a member of the club but after the time period was up I easily canceled because I could not always make it once a month. I highly recommend.

One of the best facials I've ever had! Senia made me feel at ease and walked me through what was…read moregoing on with my skin. Very relaxing and gentle. I can see the cumulative effect on my skin as time goes on also. Highly recommend!

Xenia does an amazing job with facials I've had 3 & each time I leave feeling relaxed & my skin…read morefeels amazing I would recommend anyone with or without skin troubles she will make you feel like a brand new person!!!

absolutely cooked my brows don't go here why did she leave an entire gap in my eyebrowread more

I don't know what has happened recently, but the service has gone way downhill the past couple of…read moremonths. The usual employees haven't been there and they have new/untrained threaders. I travel 45 minutes once a month for facial threading. April and May's visits were horrible. I won't be going back.

The girl who did my hair did not stay with me all the way through she passed me off to another…read morecoworker so that she could do her own hair. I also booked for a gloss (and only a gloss, no hair cut / styling) online it said it would be 60.00$ and after my session was done it totaled to be 115.00$. Apparently they have a salon fee they sneak in there and don't tell you until the end. The gloss looks nice, but I feel like I got ripped off and for that reason I would never go back. What frustrated me even more was that the checkout system automatically required a 20% tip, with no option to leave a smaller tip or decline it. I understand tipping for good service, but I don't feel comfortable being forced into a 20% tip, especially after the price of the service had already increased significantly from the $60 I was originally quoted. If there were additional charges based on time and labor, I feel those should have been clearly explained before the service so I could make an informed decision about the cost.

I really wanted to have a good experience here, but unfortunately I left very disappointed with my…read morecolor service. I paid over $300, plus a tip, and after getting home and seeing my hair in normal lighting, my roots looked very gold/yellow with a noticeable line where the color did not blend into the rest of my hair. I reached out right away, sent photos, and explained my concerns. The initial suggestion was that additional highlighting may be needed, and I was also told that an assistant could highlight it. After the original result and that proposed correction, I no longer felt comfortable having more chemical work done at the same salon and decided to get another professional opinion. I asked for at least a partial refund since I now have to pay another salon to assess and correct the color, but the salon declined because I did not return for an in-person reassessment. I understand businesses have policies, but as a client, I also think it is reasonable not to feel comfortable returning for additional chemical services after losing confidence in the result and proposed correction. I'm sharing this so others can make an informed decision. I would recommend taking clear before/after photos, asking exactly who will be performing each step of the service, and clarifying the salon's refund/correction policy before booking. I would also recommend asking for a full price breakdown before any service begins. I was not given the full pricing until I checked out, which added to the frustration.

Loved the salon vibe. Awesome service, great stylists , great with color. Both stylists my daughter…read more& I had did a great job.

messed up my hair and made it look like i had skunk stripes and they were yellow. when i asked for…read morenormal baby lights

So disappointing that Johnson City does not have a quality nail salon. This place was filthy, like…read moreobviously so, the wait was long, the gel polish was done half-heartedly and chipped the following day. Another customer had an issue with the gift card she was given for their salon and they wouldn't accept it. Keep driving!!

they always do a fantastic job, especially for the price. I've been in there a couple times, and…read moreeach time I've left completely satisfied! Not to mention they're super friendly. will be back for sure!

Rachel McCelland at Haven is the ultimate hair whisperer. I started going to Rachel about three…read moreyears ago and I could not be happier. She's a master of her craft and has a breadth of knowledge with all different hair types, styles, and colors. She's so good in fact, I would cross an ocean, I'd hike a mountain, I would cross state lines...you name it, I'll do it to have her work her magic on my hair. I'm so grateful to know her and to have a luscious head of hair that always turns out better than I could have imagined when she's behind the chair. Thank you, Rachel! 10/10 highly recommend!

So I have had many responses from the owner, Michelle Goebel, who blames anyone but the stylists…read morefor my horrendous hair color and chemically fried hair. No actual apologies. No offers to correct the terrible services. And a claim that my "hair integrity" was paramount according to the owner, but my results were damaged ends and muddy hair color so the "integrity" is just a buzz word for these folks with absolutely NO knowledge of how to maintain hair integrity. No one in this salon has ANY integrity and unfortunately zero talent. They are willing to take your money whether they can achieve your desired results or not. Do your homework and avoid Haven Salon. Contact me if you want more info. I'd like to help anyone in the area to avoid making the mistake I did.

I just felt that they didn't take me seriously when I was looking for a wig. I'm in plays, and they…read moresuggested Halloween Express. The plays I'm in are important to me. They're twice a yr and have 12 shows each time. I play the matriarch of a family so I need a certain type of wig. I want a good wig. I went home and worked on my expensive wig I previously bought 3 yrs ago somewhere else, that I thought needed replacing, but it came back to life! Yay! I'm glad I didn't spend the money. I gave one star because I felt insulted and not taken seriously. They also talked down to me like they were doing me a favor for having wigs to begin with. Customer repor was a one star. Now if you need a wig, they've got lots of them. I do want to say that! You might get lucky and get someone nice to help you. But two times, I have not

Best customer service ever! Kaitlyn took her time to help me pick out two beautiful wigs. Thank you…read moreso much