We had an amazing stay at this location! The employees were very friendly and helpful, and we…read moreespecially appreciated that the hotel is pet-friendly. The breakfast was delicious, and the rooms were clean and comfortable. If you're ever in this city or traveling through the area, I highly recommend staying here. Great service, comfortable rooms, and a welcoming atmosphere. We'll definitely be back!

The good: the front desk clerk was friendly and knew how to do her job efficiently. She was able to…read moreanswer our questions and help us as much as possible. Shower head was nice. Some things seemed clean, towels and sheets. The not so good: this is what a motel looks like when the owner doesn't reinvest enough money into the property. Many places in the hallway and room had bad areas on the walls, paint peeling and bubbled up, that looked like water damage. The window in the room had two locks on it, one was broken so the noise from highway 35 was louder since it wouldn't seal completely. Carpets had stains in places. Chair in the room was worn. Bathroom had a water leak. Easy to tell because the bathroom vanity was swollen and missing the finish in places from what appears to be water damage. The tile in the bathroom must of come loose and repaired badly. The bottom of the bathroom door looks like it has suffered from water damage. No body wash in the dispenser in the shower. Voicemail still on the phone from 3 months ago. The WiFi didn't work. The furniture and fixtures will get worse if there is no reinvestment to replace and repair. The housekeepers could start to lose interest in doing a good job if everything is falling apart around them. Would choose a different place next time.

When our own tour with the Joker and Jester Comedy Tour we always appreciate an easy check-in. Days…read moreof long driving are much more manageable when you don't have to deal with troubles to check in. The room was super clean and equipped with all modern conveniences. Would recommend this place to any traveler.

The staff was friendly, and we had a nice room. Can't comment on the breakfast as we didn't try. We…read morewould stay here again.

Very clean, nice extras, good breakfast selection, friendly staff. Great location to casino.read more

4/11 Stay in Room 219 Before arrival, the hotel called…read moreasking us to pay in cash due to a "wireless issue," which felt questionable. The room was hot (75°) when we arrived, and despite adjusting the AC and having staff "reset" it, the temperature kept rising (up to 77°). We were unable to switch rooms, and the issue was never resolved. The TV also barely worked (stuck on one channel), and when we requested a partial refund, we were told management would follow up--but we never heard back. Overall, poor maintenance, lack of accountability, and a concerning payment request. This hotel seems to rely on overflow from WinStar World Casino and Resort without prioritizing guest experience. Avoid if possible.

Great thing #1: It's 10 minutes from the casinos!!!…read more Great thing #2: They have great breakfast choices, coffee and juice Great thing #3: The room was ready for check-in when we got there! It was a nice, spacious suite! The staff were iffy, though. It depended on who was at the front desk. The nighttime staff lady was nice and professional. She spoke and asked us if anything was needed. The daytime staff were standoffish and didn't speak to you at all unless you were checking in or had an initiated question. I assumed it was culture because they did not discriminate as to who was being ignored! It wasn't anything to stop me from staying there again, though. Major issue for me: The front entrance and red area outside of the front door needs power washing to get up all of the spat out gum collecting there.

If I could give this 0 stars I would. This was our worst experience with an IHG. From the smell of…read moremildew/mold when you walk into the rooms to the dirty bed sheets smeared with boogers. I'm not sure how this hotel is still open. I'm not a picky person by all means but this was absolutely disgusting. The indoor pool is a joke. Things floating in the water and ceiling dripping water into it. Would not recommend this place to my worst enemy.

This was the first and last time I stay here. I made the mistake to let my husband 100% plan a…read moretrip. He booked this place on a recommendation. It's like walking into a cheap motel. They really don't have any amenities. And what they do have is garbage. I went to the gym and all the machines were Not operational. And it had no sanitation wipes for the equipment. I guess I was they only one that ever tried to use the gym. The rooms were ok. I've been in worse. I didn't take any pictures but you can get a good idea by reviewing the pictures in these reviews. They have a random sink in the room. I don't know what for. They do have a coffee maker and a fridge. They have a tv but you have to pay to use it. It didn't even show basic channels without you paying. After all this, we paid $400 for one night. The most expensive room I have ever stayed in and I usually stay at 4 & 5 star hotels. This was not a pleasant experience.

We stayed at this low budget Inn for our visit to Winstar Casino. The best thing about this hotel…read moreis the Winstar shuttle that comes every 20 or so minutes. The coffee in the lobby tastes like an old ashtray, the staff are as friendly as they can be. The 3rd floor where we stayed was horrible and this is not an understatement. It was a smoking floor as that is all they had available. It smelled so stick of cigarettes that it instantly started to irritate my throat. We seen housekeeping staff member who was spraying deodorizer on the carpet as we were walking up the hallway I stopped her and asked her if she could come inside of our room and spray our room as well and she did. Fast forward to Sunday night we were due to leave the next morning and we were getting our items together and my husband seen a roach runoff the luggage under the sofa he pulled the sofa from the wall took a picture of the roach and then killed it after that happened I could not turn off the lights to the room cause I was scared if I turned out the lights maybe other roaches would come out so it made for a horrible last night and they need to do some extermination and some carpet cleaning, and some wall painting in that hotel. Do better ass we had three rooms as we came down as a family and was very disappointed.

Great service. Staff are very friendly. Clean. Wonderful breakfast…read more Very close to Winstar. Doesn't deserve such poor reviews.

People at front desk were great very helpful and nice room was nice quiet breakfast was goodread more

It is a nice looking hotel. The room was beautiful although right outside the elevator r on the 4…read moreth floor. We checked in with our points to use the hot tub. My husband called in advance to make sure hot tub was working. We arrived and girl at front desk was kind of snotty to us. She had an attitude towards us for some reason. Maybe because we were using points, not sure. Went upstairs to change. When we got to the hot tub it was ice cold! We went back to front desk to check out and get our points back. The man at desk was nice about it, But the next day the points were not put back. My husband had to call corporate to get points back. The hotel failed to put them back on our account. I would stay at this hotel again but the girl at the front desk really should be nicer to customers.

Extremely Disappointing Experience - Comfort Suites, Gainesville, Texas…read more I would give this hotel zero stars if that were an option. Based on my experience, I strongly urge travelers to think twice before staying here. The manager is Amir Bharwani, and I am extremely disappointed with how this situation was handled. I was charged $200 for supposedly smoking in my room, despite the fact that I do not smoke and never have. The hotel's justification was that staff claimed they smelled smoke. However, no evidence of smoking in our room was presented to me. We had been at WinStar Casino, where other people were smoking around us. If our clothing carried any lingering smoke odor, that could explain what the staff claimed to smell. I also noticed a smoke odor in the second-floor hallway and elevator. Yet, despite these circumstances, I was charged $200 based solely on the staff's claim that they smelled smoke. I find it completely unacceptable to impose such a substantial fee without providing evidence that smoking actually occurred in the room. I disputed this charge because I know I did not smoke, and I feel I was treated unfairly. Guests should not have to pay $200 based on an accusation alone. This experience has left me deeply offended and has completely destroyed my trust in this hotel. I expected to be treated fairly and professionally, but instead I was left feeling taken advantage of. I will NEVER stay at this hotel again. I encourage anyone considering this Comfort Suites location to read reviews carefully before booking. I would not recommend this property based on my experience. Never again!

Best everything. The rooms are charming, the food is out of this world and the spa treatments....so…read morewonderful. Brad and Marcia are extremely hospitable. I have been to Elm Creek 3 times and have loved each time better than the last. If you're looking for a romantic weekend away, look no further. Elm Creek is your place.

From the owner: Elm Creek Manor Luxury Spa Resort is situated on 14 rolling acres with towering Pecan trees along…read morethe banks of two meandering creeks. The owners lovingly collected beautiful, historical and rare pieces throughout the world to enhance the Resort.