Don't. Stay. Here. Nightmare hotel This hotel was booked and a jacuzzi room was paid for. We got to the hotel and were immediately hit with the smell of mildew in the lobby. We moved past it because we had stayed here prior and knew about the prior renovations due to the lighting strike. We got to our room and noticed the tub was broken but the hotel was fully booked. So we just accepted our loss and told hotel staff. Then we were awoken to water coming through the ceiling at 3 am and continued to leak all night long. Come this morning, we told hotel staff of all the issues and requested a credit or some sort of relief for this sleepless night. We were met with offering 1000 pts which won't even get a room. No refund. No caring. No anything. Please don't stay here if you want a good weekend. read more

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When we arrived to the Inn, we knew we were a little early we were just checking to see if we could get checked in. The guy at the desk was leaning back in his chair and said "Room we be ready at 3:00" before we could say anything. We finally got into our room and we checked for bed bugs and that is when my husband noticed a lot of hair on the "clean sheets". We called the front desk and let them know and the house keeper came in and changed them. We booked a King but got 2 queens. Then when were we unpacking we noticed that the floor was damp. We didn't say anything, we just assumed it was from the humidity from the ac and outside. The hot water in the bathroom had a funky smell like black jeans (sulfur smell). And they only give you one big towel and smaller towel to dry off. Also the pool was closed. Worse hotel we have ever stayed at. read more

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Disabled asked for a handicapped room online. Got to the hotel. The handicap rooms are upstairs, however, the elevator has been broken for months so they they finally found us a room down on the main floor non-handicap. The beds was literally 4 ft off the ground. Fortunately my husband carries a stool so that I could get in the bed and out of the bed. The breakfast closed at 9:00 after we were told 9:30. The only thing good about this place I can tell you is the TV worked and it was quiet read more

Do not stay here. Read the reviews...they are 100% accurate. The hotel should be condemned...from the broken elevator to the a/c set on 34 degrees with no way to change it. Someone attempted to enter our room at 2am (yup...but the safety lock prevented the door from opening all the way). The refrigerator was leaking water all over and they told us they "fixed it" only to come back to more water on the ground. Hell hole! read more

During my recent stay at the hotel, I found the staff to be welcoming and polite; however, I was disappointed with the overall condition of the room and breakfast area. Upon entering my room, I noticed it was not as clean as I expected, and to my dismay, the TV was not functioning. I promptly informed the front desk about these issues, and they sent a maintenance person to address the TV problem. Unfortunately, the maintenance staff member was unable to resolve the issue, resulting in no TV service for the entire night The breakfast was cereal, coffee, frozen eggs, sausage, fatty, undercooked bacon, and waffles that tasted like cardboard, and the juice machine was broken. Once I sat to eat, I noticed a roach in the dining room at the table, and they had boxes piled up in the corner of the dining room. The following day, I encountered a more serious problem when the bathroom in my room unexpectedly flooded, causing water to pour from the ceiling. As a result, I had to be relocated to another room. When I asked the front desk staff if the new room was thoroughly cleaned, I was assured that it had been, but upon inspection, I found lingering stains on the carpet, curtain, and unclean desktop surfaces. Furthermore, I couldn't help but notice that the entire hotel premises needed extensive cleaning and renovation. The elevators were noticeably squeaky and in dire need of maintenance. Overall, the hotel and its furnishings appeared dated and could benefit from a significant renovation. read more

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Where do I start? First they gave us an ADA room. Ok as long as no ADA needs it. The toilet is loose and every time you sit down you have to balance yourself. The shower barely distributes water and they should be ashamed to provide this for any person let alone someone ADA. Ventilation in bathroom does not work. Second, the microwave doesn't work. Couldn't even pop a bag of popcorn. Closet door was off track and we could not get it back on because piece is missing. They have a Keurig but it doesn't warm the water. Coffee came out cold. The thermostat does not work. Could not adjust the temperature and it was freezing in this room. Went to ask for extra towels and was told by the cleaning staff that they did not have any extra and only gave us what they had clean. I've never heard of a hotel running out of clean towels. No ice or vending machines at the posted signs. Had to go all the was to the first floor for ice. Very inconvenient late at night. One of the beds in the double bed room was broken. Squeaks and feels weird when getting in and out. As you can see it also has items from previous stays under the bed including an old baby bottle. Pillows are paper thin. This wasn't a cheap stay either. Best to just pay the extra and stay at a better hotel. DO NOT RECOMMEND‼ read more

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MOST HELPFUL REVIEW When we walked in the room it smelled like old granny perfume or sm, the showers good bc the water pressure is fast but theres no fan so it was sticky hot, the beds had food crumbs on them but no bed bugs and shower towel had a brown stain, also no toilet paper holder just a roll on the shelf, and theres only a see-thru curtain for the window which doesnt have a nice view; just a wall and street Would not recommend if u like swimming bc there were big dead crickets inside & round the pool and hotel room read more

I just spent race weekend staying here, the hot tub doesn't heat up. Also watch out they will try to double charge you and not want to return it. There grass and outside needs a lot of attention. Looks very depressing. This place is not worth the money. they responsed that they were going to investigate, which they have not. You can not get anyone to answer the phone there. We stayed in room 322 that weekend and my mother-in-law was double charged, we found out this right before arriving. Which is funny cause she wasn't supposed to be charged til arrival. When we told the girls at the front counter,they treated us like we were stupid and we didn't know what we were talking about. Needless to say they gave us the run around all weekend saying the manager would call us, which of course we are still waiting. Hopefully they will contact soon or might have to contact the BBB!!!!!!! read more

Had an absolute amazing stay. The pool and other facilities were very clean. My room was spotless. The staff were very welcoming and accommodating to my families needs. Leah at the front desk is who helped me during my stay and she was OUTSTANDING! Such a lovely experience will be back soon. read more

Every time we used our key card to get in our room the door wouldn't open and we had to go to front desk to get a reprogrammed key - 12 times. We booked this hotel because of pool and complimentary breakfast: pool was out of order and all there was for breakfast was 2 pieces of undercooked bacon and hard unappealing eggs from frozen. Could not sleep due to very loud squeaking coming from heater/ac unit. We were courteous but staff was unfriendly and very uncaring, and put out they had to keep remaking out key cards. We would like a refund for that 2nd night as we checked out after 1st night and went to a different hotel read more

Worst hotel experience I have had in all my years of traveling. Was given a room 109 on first floor, tv controls were unplugged and wires hanging over the TV. Went to the front desk and asked for someone to come repair the issue. I was offered another room 212. The room was filthy, not maintained and in bad repair. (See pics below) mold in the bathtub, only one light working in the bathroom, over mirror light out, vent inoperable, tile in the entry way and bath had issues and was not repaired properly. 21 inch TV with outdated cable box draped of from of TV. Tables were not wiped clean. Booked 4 nights. Due to late check in, a holiday and nothing else available in the area, I stayed one night and checked out. Been trying to get a refund on my unused three nights with no resolution. read more

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RUN!!! This place looks nothing like the photos. Super NASTY!!! Entering to check in and the place looks dirty. The host walks us to our room and punches the code on a machine which was strange. She opens the door and the room is a wreck and has not been cleaned at all. She then gives us keys to a room upstairs and the keys were not working very well. We finally get the cards to work and enter the room which has old nasty carpet and Indian style bedding. Looks absolutely nothing like the photos. We reserved a King bed and she placed in a room with 2 smaller beds. The AC did not work as we tried to turn it on immediately and then when walking into the bathroom, a roach was walking on the tub. This place is a dump and poorly ran. We left and checked out immediately and they would not refund our money even though we did not stay. Host stated she did not know how to process a refund and we needed to call Mohammad the next day at 10:00. Called 4 times and we were told he was not there. Emailed on hotels.com and no response. Emailed an email address the host gave me and received a generic email stating we will get back to me response and nothing. Emailed several times and was told to be patient and they had many to respond to and still no response. Other people were leaving when we did and had waited 2 hours and no AC. Horribly ran and managed. Better places across the interstate or drive to Denton. We drove home and it was worth the drive to not stay in that nasty hotel. read more

This hotel is DISGUSTING, no one could pay me to stay here. The employees are no where to be found after 5pm and the phones to call them do not work. You can hear everything in the other rooms through the air vents. Dogs will be barking all night long. Everything including the walls had stains and had not been cleaned properly. The bottom of the shower was black. The drinks cups had something in them, the hair dryer was broken and had hair stuck in it. There was blood by the sink. Do NOT book here.This hotel is a scam. Do NOT book here. read more

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Had to kill lots of roaches in the room not worth the price at all when I was emailing the company I couldn't even give a confirmation because the front desk didn't ask for my email or number when I called the front desk to ask for it the representative was very rude read more

Comfort Suites Gainesville - Hotels Near Me - Gainesville, Texas

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DO NOT RECOMMENDED AT ALL. The only good thing about this place is its location (as we drove and played at Winstar Casino). We had been to Comfort Suites last year, and it was very good, but HUGE mistake going this year - it was terrible, would not recommend at all. We were in room 422 last night. Check in was after 3:00 pm, we checked in around 3:30 pm, when we tried to get into the room, it had the safely lock on it from inside, and there were 2 members of staff in there (a young man & a young woman) they were not the staff that clean the room, as there was not a cart anywhere that had cleaning supplies or towels, they quickly did something, we couldn't see, as they did not let us in the room, but they were laughing as they left and told us to have a good evening and to enjoy our stay (that in its self should have been a red flag). We unpacked, not checking the room (I know, I know, we should have) and left for the Casino. Upon returning that night, we found out that the two lights between the beds did not work, the toilet base was wobbly every time you sat on it, no washcloths in bathroom, the shower had extremely low pressure that water just trickled down, then there was a beeping sound from the air conditioning that that went on and off all night, the windows were filthy, and the table between the bed had sticky stuff all along one side. We should have asked for a different room, but it was late and no one was at the front desk. The next morning came the supposedly hot breakfast which was to begin at 6:30 am which it did not. The doors were closed so everyone was lining up and waiting. At 6:50 am they finally starting bringing out some sausages and eggs and opened the doors....meanwhile some guests that were in line at 6:30 am gave up waiting after 10 mins and left the hotel. (we could see them get in their cars and actually leave). Anyway, being hungry I grabbed a plate and got some sausages, eggs and toast- ugh everything was cold, except the bread which I had toasted. It appeared they were made early for the 6:30 am opening but sat around at the back of the kitchen for 15 mins before being brought out to be served to the guests - the supposedly minute maid orange juice came out so watery that it didn't even taste like any type of orange juice.....what a way to start a morning. We decided after all of this, to go to our room, pack, leave and go somewhere for breakfast (even though we could check out at 11:00 am). Upon checking out I gave a list of our room issues to the lady at the front desk and she immediately said that she would add points to our account, I said "do not bother, as we will not be staying here ever again" All in all pretty worthless place to stay, such a shame, as it was great last year - they must have changed management or something as it was TERRIBLE - DO NOT WASTE YOUR MONEY Rooms1.0Service1.0Location5.0 read more

The people who work here are incredible nice, however it doesn't make up for the lack of matinance. Their is so much wrong with this place I will only quickly list the worst. Huge black cricket everywhere! I stepped on one in the middle of the night in our room. Big roach chased me off of the hide-away bed/couch. Dirty lamp shades Stained carpets Dirty fridge Dirty tables Scuffed and broken furniture The beds are ridiculous high. I'm 5'5" and the top of the bed is ubove my waistline. You have to beg to have your room clean and they do a terrible job. I have been here for 4 days and they have only emptied the trash. I've had to ask for more towels every day, you get 2 small bath towels. I've had to ask for more toilet paper and kleenex. The floors are sticky and not moped. The pool house is stuffy and the handrails to get in are broken. The hot tub is lukewarm. My sister-in-law is staying in another room 2 doors down, she had to go to Walmart and buy cleaning supplies to clean her tub/shower due to extensive mold. I asked again today to have my room cleaned and I got 1 washcloth with the 2 bath towels, beds weren't made, floors not vacuumed and no toilet paper or kleenex. Breakfast is gone by 9am. ( no sleeping in) Visible water damage in ceilings Don't get anything from small snack store next to front desk. It's old and cold/frozen items have been melted and refrozen more than once, also too expensive. Don't stay here it's so far below the price they charge. Big rip-off and gross!!! read more

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When I arrived and checked in, they informed me the elevator is not working. Then I go to the hot tub to find that it is not hot. Another thing not working. Also have to mention that the pool was green, definitely has not been maintained. These were the reasons I selected this hotel and I'm very disappointed. It would be a very nice place if it was only it was maintained properly. As it stands, I do not recommend this property. read more

Cannot give this a zero minus a zero. My poor hubby traveling to work in Oklahoma from South Texas had the grossest experience on Monday Jan 3. 2022. Hair in bathtub, hair in sink, NOOOO coffee in room. He had to leave at 4:00 am and front desk lady said she had no coffee and COULD not make some from kitchen area. Also, Front entry door broken, ...... I could go on but I won't. EMBARRASSING I do EVERYTHING by reviews. You have been forewarned. read more

Upon arrival, huge water leak at the front entrance. Reserved double queen room. Front desk staff was extremely rude and appeared frustrated. Signage reported elevator maintenance. We requested a first floor room due to her being 28 weeks pregnant & uncertain of elevator maintenance status or start time. Wanted to upcharge us for their inconvenience. Being extremely frustrated and tired, we took the initial room assignment. Upon arrival to room 312, door was noticed ajar. Suspicions arose! I peeked inside and all clear. Room was clean, smelled fresh and appealing. Door latch appeared to have been jammed and damaged. Door was difficult to shut. Also difficult to open as I had to return to our vehicle to get some personal items. Also alarm clock had been discovered to be destroyed. Showers the next AM only to discover there were only hand towels in the bathroom. No regular bath towels to be found. Notified front desk staff of issues and concerns. Said they would notify maintenance and housekeeping. Little good that does us. Room was not worth the price paid. Our advice, check your room first before accepting it. Worst one I've ever stayed in and I work as a traveling wind turbine technician, so I stay in a lot of places. Will never stay here again unless they comped the room & gave a huge suite. VERY DISAPPOINTED!!! read more

It is a nice looking hotel. The room was beautiful although right outside the elevator r on the 4 th floor. We checked in with our points to use the hot tub. My husband called in advance to make sure hot tub was working. We arrived and girl at front desk was kind of snotty to us. She had an attitude towards us for some reason. Maybe because we were using points, not sure. Went upstairs to change. When we got to the hot tub it was ice cold! We went back to front desk to check out and get our points back. The man at desk was nice about it, But the next day the points were not put back. My husband had to call corporate to get points back. The hotel failed to put them back on our account. I would stay at this hotel again but the girl at the front desk really should be nicer to customers. read more

Recently stayed at this hotel to find it in very bad condition. I've visited this location for over 10 years now and this is the worse that I have ever seen it. Hotel now have new owner. The maintenance of the building and rooms have is not being maintained. The Ice machine on each floor is out of order except for the one on the first floor which is on its way out. Repairs are needed in the rooms. Juice machine in dinning area have been out of order for a while ( has a sign on it that states the machine is on vacation). Lady running the kitchen & running the front desk has her 4 kids at work with her,running around throughout the dinning area picking over the food and enjoying themselves. Also she was placing half cooked bacon out on the breakfast line for the customers to eat. Will never come here again. There is a brand new hotel across the street behind the QT gas station, (Fairfield Inn & Suites - 1300 N. Interstate 35, Gainesville,Tx. - 844-206-7922) will take my business there ( visited the hotel & the rooms, a very beautiful place to now give my business to). read more

Place is terrible booked room here for 2 nights 2 weeks in advance and paid for it and when we went to check in they couldn't find our reservation and we had to find somewhere else to go at 9 pm. read more

Rooms are mediocre the ice machines and vending machines on our floor were gone the workers weren't very nice and were not dressed professionally. We went through another site like booking or something similar when we booked this hoping for a nice room and we didn't get a fridge, the temperature only went down to 69 and the room overall wasn't very nice. Second room we had was like completely different, nice room an easy door to actually open and the temperature actually worked. There also was a door for the closet. Yet a stain on the bed sheets in the new room they covered it with something lol. And we didn't even get a paper roll holder in the bathrooms. Though there was a weird stain on the floor as well. I wouldn't suggest coming here if you actually looking for super comfortable its more of a stay and never go back. Over priced too. Dont get room 405 read more

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I honestly don't know where to start. So we were in town to go to Winstar Labor day weekend and because Winstar was booked we came here. The reservations were made and when we checked in Jose was super nice and accommodating. From there everything kind of went downhill. We made it to our room and checked everything out. The dresser had some scratches and the table between the beds had some trash in it but otherwise the room was clean. It was after about 30min that we decided to go to the store to get something so we could stream movies from since they're box wasn't calibrated and wouldn't even connect. We came back and the room was much warmer than before. I noticed the thermostat temperature kept rising even though we would set it lower. We gave it some time and ended up calling the front desk about the problem. Along with that the fridge was disconnected or broken. While we waited for them to send someone up to the 3rd floor we tried connecting the Roku that we just purchased to the wifi and it would not connect so I had to use my mobile hotspot to connect and set it up. Once it was finally connected we noticed that someone had messed with all of the T.V.'s settings so the coloring was all off, black and white and the contrast was even messed with. It took a good 20min to re-calibrate the T.V.'s settings. By then the maintenance guy comes in and fiddles with the thermostat, he proceeds to tell us that if he can't fix the problem that we might have to change rooms, he then walked out of the room without another word and doesn't close the door fully so we assumed he was coming back. An hour later we decide to call the front desk again because the maintenance guy never came back only to hear that the front desk assumed we knew that we were supposed to come down for a new room...ok... We pack up and go back to the lobby where they give us a room a couple of doors down from our previous room. When we go back up and attempt to open the door it wouldn't open. After multiple attempts, lifting the handle up, pulling it down, pushing with more force, we ended up going back down to the lobby because we couldn't even get into the room. It was then they gave us a room on the fourth floor. When the elevator doors opened onto the fourth flour all I could smell was what I would relate to livestock. It was like walking around the Fort Worth Stockyards but on the fourth floor of this Comfort Suites. Optimistically I thought it would only be the hallway but when we opened the room door the smell was in there too. After putting our stuff down I had to go down and ask for an air freshener or SOMETHING. They gave me a unmarked spray bottle to spray the room with and then return to the lobby. I sprayed the area around the elevator leading to our room and then most of our room. It was only then that I could breathe. Thankfully after all of that we had a room with functioning A/C, a smaller but better screen quality T.V. AND actual WIFI signal on the fourth floor. I don't know what to say other than come here at your own risk. It seems like the owners or managers don't care much about the upkeep. read more

Stayed here on my last trip to Win Star. Very very clean room. Love the room set up. Everyone was very friendly.

Destiny, the "manager" refused to give me the room I booked and paid for. She was very rude and basically said i was lying when I explained i had booked and paid for a room with the whirlpool in it. The room she put me in was less expensive and I never received a refund. She literally stole from me and there's nothing i can do about it except avoid the Choice brands from now on. its clear that they will allow criminals to take advantage of paying customers without any consequence. You need customers more than customers need you I promise. We have choices. You need to get rid of her or retrain her on common courtesy and basic math. read more

Very comfortable & clean Didn't use a lot of their services but was pleased with location for someone traveling through read more

TWO MASSIVE ROACHES running in our room. Unclean sheets. Dogs barking. Killed the first roach and flushed it but when the second one ran across the floor we were out. Nice lady at the front desk, will hope to get a refund, she said to call in the morning because she couldn't give us a direct refund. The whole entire hotel is just filthy. Not worth a penny. read more

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I stayed here for 2 days in August, 2023. The pictures on line made it seem attractive for the price. Pool, Jacuzzi, breakfast in the morning. The Comfort Inn in Gainesville Tx. Is in need of renovations. The room has old, not very clean carpet. It was not supplied very well. Looked like all that was done was make the bed before our arrival. 2 towels, an almost exhausted roll of toilet paper with no spare. Bathroom was not very clean. As for the pool and Jacuzzi, it is indoor and well clorinated. The pump for the Jacuzzi made a very loud, annoying squeel as it ran. I thought it was the fire alarm. I informed the front desk and they investigated and said that was normal for the Jacuzzi. The swimming pool handrail at the steps was connected at the surface but discounted in the pool, so it was very shaky getting in. At this time of year, there is a large amount of black crickets and locusts. Not the hotels fault but leaving the crickets floating in the pool means it isn't maintained. I pulled 20 from the Jacuzzi. I do want to compliment the staff. They were very friendly and attentive. The breakfast was good and properly maintained. read more

Upon returning the first night of stay we could not get into our room. We had to go downstairs to get the key rekeyed. The guy at the front desk asked us if we were sure we were at the correct hotel, which was an insult to me. After proving we were at the correct hotel( giving him our name and key cards with the room number)he rekeyed our cards. We returned upstairs opened the room door and was shocked when a gentleman appeared standing in the room!!!We went back downstairs and were given another room. The following day I spoke with the manager who stated she'd give us a discount for the first night for the inconvenience. That did not happen. The hotel staff needs to own up to their mistake ,make it right and not blame the customer. read more

Room was neat and clean but the rest of the hotel really needed some work. The heater was broke in the hot tub. The wallpaper was coming down in the lobby. The ceiling was coming down in the pool room and it had major termite damage. Looked like a nice place from the outside but is in a state of disrepair. read more

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Elevator is out of order and has been for some time, made it really hard for me to get up and down the stairs and my knee injury. We had problems open our room door looks like someone broken into before but no worries the front desk person showed us how they rigged it to work. So if you're looking to enjoy your weekend stay clear of this place. read more

Not a good place to stay. A HUGE COCKROACHE in the bathroom, literally the size of my hand. Rooms need for details. Mold on corner ceilings and corner floors, pool out of order, broken laundry machines, and mini marketplace in lobby has no good snacks. read more

Just average. Just is lacking a little TLC. Business was awfully slow and I'm sure they are watching expenses.

just left here and very disappointed i was not going to leave a nasty review even after the inside of the fruit was molded at continental breakfast but the way the "manager" talked to us was horrible. If I wanted to be approached by the staff the way she talked to us I would have been better off at MOTEL 6 and not swiped my credit card for 150$. The night person who answered the phone last night was very nice and engaging and seemed genuine when he told us what a nice place this was to stay. I umderstand that it was almost checkout time but there is a way to approach paying customers and bulldog style is not it read more

Where to begin? Checked in at 410. We were suppose to be able to check in at 3. We had to wait about 20 minutes in the lobby before we were allowed upstairs. The room was spacious and the beds were clean but the lampshades and curtains were stained with what looked like blood. The Tv didn't work. I called the fronT desk. They said the give them a couple of minutes. I left the hotel for 3 hours. When I returned I grabbed a soda from thee snack bar. When I asked how much the sofa cost the woman at the desk looked at me and said I don't know I'll have to check. She continued sitting there. I had to ask her to find out. When the gentleman came to tell me the price I asked about the tv. He said oh. I never went up there. It's probably the input. I had to wait again in the lobby for 15 minutes when he fixed it. Nope, wouldn't recommend this place ev read more

Comfort Suites Gainesville - Lampshade - Hotels Near Me - Gainesville, Texas

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Decent hotel but extremely rude front desk staff. I had booked a room a day in advance which is plenty of time. I get there later in the night and the 2 lady's acted like they were oblivious to everything going on. They pretended they couldn't find my reservation, made rude faces and snarky remarks the whole time. They wouldn't even let me book another room and they weren't booked up at all. Wouldn't recommend go stay across the street at any other place but here!!!! read more

I'll tell you what, I wish I'd have read all the reviews before booking a room for 2 nights online. We've always enjoyed Comfort Inn & Suites but this one was operated by a separate company (don't know if that's common or not). The lobby was being painted (I give them credit for that) on a busy Friday afternoon and I had to dodge the pole wielding painters as I checked in. Couldn't that be accomplished in the off hours? Anyway our room: Pros- comfortable bed, a/c worked fine and the fridge was the best working of all hotel fridges I've used. Cons- there was a big hole in the closet wall, the TV was an abomination to control (needed the desk staff to get it going), wall paint was splattered over the door frames and the side of the "kitchen" area, door frames were scratched to pieces, there was a big screw sticking out of the shower rod and dirt on the bathroom door. Oh, can't forget the pile of dead insects in every overhead light. It was obvious the room just gets a lick and a promise from the housekeeping staff. I left my Kindle under my pillow and didn't realize it until I got home. It was an old one that was given to me so I didn't really care but I called about it anyway and was told no Kindle had been turned in. I said one of the maids probably took it and the desk clerk said he'd ask them. Yeah, sure you will, bud. I regret I cussed him out but I did. Will NEVER return or recommend that dump to anyone. read more

Housekeeping stole a SD card of mine. No breakfast and no housekeeping until requested. When they do come they don't take all the trash or even vacuum. One of the front desk ladies is super incompetent and screwed my room dates up and payment. Also very rude. Also... THEY HAD SOMEONE WITH A MASTER KEY CARD BARGING IN ROOMS AT 11:00PM!!!!! I was asleep and if it didn't have my deadbolt locked they would've walked right in, whoever they were. They didn't even shut the door. I woke up the next morning with an open door!!!!!! read more

Room was clean. The fun stops there. The place is in general disrepair. Sign by the road is busted.Sign on building is not lit up. Door on room won't lock. Pool is cloudy and smells over treated. All minor stuff so far. Elevator broken. I can deal with that. I am healthy. What's a few flights of stairs? Meh. Half the stuff in the room broken. Not here to be entertained, anyway. We can play cards, or something. Air conditioner broken. I can deal with that. Stuff happens. We camp a lot. It is an adventure. Yippie - the bed works. Don't need the covers though. It's 95 degrees in here! Front desk kid telling me to leave the property because I was upset that I have soaked clothes from the heat .... and he did not want to deal with an upset customer. Hilarious. Man. I must have really been a jerk to get told to leave the property. He did not even try to get me another room or a room at another property. Or even care that I was put out. Kids today have no grit. Why didn't he put it back to me at least and stand up for himself. He could have called be a jack ass. Hit me. Something. But send me packing.....or suggest it :). Wimp. I guess I am driving home tonight. Too hot. Lesson learned. Don't be a jerk to the guy that can get you a room in 100 weather. Point of the post. Be nice to the kid at the front desk. Or he may put you in 310 ....the room without air conditioning! Update: Manager must have read the post. She gave us another room.....but whomever has this room will have the same issue because the air guy isn't coming until Monday. I guess that's the way we do business in Gainesville. The kid didn't apologize. I didn't either, so I guess fair is fair. We had other complaints in the morning, all received with a shoulder shrug. Hope you enjoyed my post....and don't get room 310!!!!!i Also- Read a review from 25 days ago. The elevator has been broken for over 25 days? Another review said the front desk guy is not helpful at all. That kid needs to be coached up. "It's not my fault" isn't something that should come out of his mouth to a customer. My wife's comment. The room needs a trash can. That's really the point of the story. Buried the lead I guess. Can't wait to visit this awesome establishment after they fix a few things! read more