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    Comfort Suites Gainesville

    1.6 (70 reviews)
    PriceyHotels
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    Dirty and visibly stained sofa
    Linda W.

    During my recent stay at the hotel, I found the staff to be welcoming and polite; however, I was disappointed with the overall condition of the room and breakfast area. Upon entering my room, I noticed it was not as clean as I expected, and to my dismay, the TV was not functioning. I promptly informed the front desk about these issues, and they sent a maintenance person to address the TV problem. Unfortunately, the maintenance staff member was unable to resolve the issue, resulting in no TV service for the entire night The breakfast was cereal, coffee, frozen eggs, sausage, fatty, undercooked bacon, and waffles that tasted like cardboard, and the juice machine was broken. Once I sat to eat, I noticed a roach in the dining room at the table, and they had boxes piled up in the corner of the dining room. The following day, I encountered a more serious problem when the bathroom in my room unexpectedly flooded, causing water to pour from the ceiling. As a result, I had to be relocated to another room. When I asked the front desk staff if the new room was thoroughly cleaned, I was assured that it had been, but upon inspection, I found lingering stains on the carpet, curtain, and unclean desktop surfaces. Furthermore, I couldn't help but notice that the entire hotel premises needed extensive cleaning and renovation. The elevators were noticeably squeaky and in dire need of maintenance. Overall, the hotel and its furnishings appeared dated and could benefit from a significant renovation.

    Under bed
    Tashia B.

    Where do I start? First they gave us an ADA room. Ok as long as no ADA needs it. The toilet is loose and every time you sit down you have to balance yourself. The shower barely distributes water and they should be ashamed to provide this for any person let alone someone ADA. Ventilation in bathroom does not work. Second, the microwave doesn't work. Couldn't even pop a bag of popcorn. Closet door was off track and we could not get it back on because piece is missing. They have a Keurig but it doesn't warm the water. Coffee came out cold. The thermostat does not work. Could not adjust the temperature and it was freezing in this room. Went to ask for extra towels and was told by the cleaning staff that they did not have any extra and only gave us what they had clean. I've never heard of a hotel running out of clean towels. No ice or vending machines at the posted signs. Had to go all the was to the first floor for ice. Very inconvenient late at night. One of the beds in the double bed room was broken. Squeaks and feels weird when getting in and out. As you can see it also has items from previous stays under the bed including an old baby bottle. Pillows are paper thin. This wasn't a cheap stay either. Best to just pay the extra and stay at a better hotel. DO NOT RECOMMEND‼

    Couch

    Worst hotel experience I have had in all my years of traveling. Was given a room 109 on first floor, tv controls were unplugged and wires hanging over the TV. Went to the front desk and asked for someone to come repair the issue. I was offered another room 212. The room was filthy, not maintained and in bad repair. (See pics below) mold in the bathtub, only one light working in the bathroom, over mirror light out, vent inoperable, tile in the entry way and bath had issues and was not repaired properly. 21 inch TV with outdated cable box draped of from of TV. Tables were not wiped clean. Booked 4 nights. Due to late check in, a holiday and nothing else available in the area, I stayed one night and checked out. Been trying to get a refund on my unused three nights with no resolution.

    Hair in the broken hair dryer
    Kloe P.

    This hotel is DISGUSTING, no one could pay me to stay here. The employees are no where to be found after 5pm and the phones to call them do not work. You can hear everything in the other rooms through the air vents. Dogs will be barking all night long. Everything including the walls had stains and had not been cleaned properly. The bottom of the shower was black. The drinks cups had something in them, the hair dryer was broken and had hair stuck in it. There was blood by the sink. Do NOT book here.This hotel is a scam. Do NOT book here.

    Jasmin M.

    Had to kill lots of roaches in the room not worth the price at all when I was emailing the company I couldn't even give a confirmation because the front desk didn't ask for my email or number when I called the front desk to ask for it the representative was very rude

    roach

    The people who work here are incredible nice, however it doesn't make up for the lack of matinance. Their is so much wrong with this place I will only quickly list the worst. Huge black cricket everywhere! I stepped on one in the middle of the night in our room. Big roach chased me off of the hide-away bed/couch. Dirty lamp shades Stained carpets Dirty fridge Dirty tables Scuffed and broken furniture The beds are ridiculous high. I'm 5'5" and the top of the bed is ubove my waistline. You have to beg to have your room clean and they do a terrible job. I have been here for 4 days and they have only emptied the trash. I've had to ask for more towels every day, you get 2 small bath towels. I've had to ask for more toilet paper and kleenex. The floors are sticky and not moped. The pool house is stuffy and the handrails to get in are broken. The hot tub is lukewarm. My sister-in-law is staying in another room 2 doors down, she had to go to Walmart and buy cleaning supplies to clean her tub/shower due to extensive mold. I asked again today to have my room cleaned and I got 1 washcloth with the 2 bath towels, beds weren't made, floors not vacuumed and no toilet paper or kleenex. Breakfast is gone by 9am. ( no sleeping in) Visible water damage in ceilings Don't get anything from small snack store next to front desk. It's old and cold/frozen items have been melted and refrozen more than once, also too expensive. Don't stay here it's so far below the price they charge. Big rip-off and gross!!!

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    3 months ago

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    8 years ago

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    5 years ago

    Stayed here on my last trip to Win Star. Very very clean room. Love the room set up. Everyone was very friendly.

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    7 years ago

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    7 years ago

    Just average. Just is lacking a little TLC. Business was awfully slow and I'm sure they are watching expenses.

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    9 years ago

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    Ask the Community - Comfort Suites Gainesville

    Review Highlights - Comfort Suites Gainesville

    Stayed here on my last trip to Win Star.

    Mentioned in 2 reviews

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    Comfort Suites Gainesville - hotels - Updated May 2026

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