Good cleaning but awful customer service!
I brought in 3 items to be altered. They took my name and phone number and told me it should be done in 10 days. After 10 days, I called and they had no record of my clothes! They couldn't find my name or my number in their system! When I went in, first they told me I was too early, that alterations always took 2 weeks (not what they told me when I dropped them off), then they couldn't find my account, but found my wife's, but no record of clothes!
They told me I had to go to their corporate office to get help! After explaining that I gave them the items on Lime Kiln and that I expected Lime Kiln to find them, they agreed to look further.
Finally, they found my clothes! Well, 2 out of 3 of my items! The problem? They took my long last name, cut it in half and entered the second half as my last name and the first half as my first name. So "Greenlight" became "Light, Green"!! No wonder they couldn't find me in their system. Also, they butchered my phone number so they couldn't find me by phone.
Finally, about the 3rd item. They decided it was a minor repair so gave it a lower priority so it wasn't ready with the other 2, forcing me to make a second trip.
The final result? at 7:00AM the next morning they called me, waking me up!, to tell me my 3rd item was ready!
Overall, they pretty much fouled up everything they could foul up in their interaction with me! read more