Couldn't be happier with the service I received at their Garland office last Friday, before the winter storm hit the area. The whole staff, from the moment I was greeted (and greeted by multiple employees) I felt like I was important to them. Seemed to bend over backwards to help. There were a few challenges with getting what they needed from the system, but they worked diligently to get through it. They acknowledged my needs, showed me how to set up the oxygen tanks I was there for, and I was off again. Thank you. read more

Pathetic. Not even worth 1 star. Does not return calls. Does not keep appointments. Always tells me to leave a message and they will get back with me. Are there any recommendations for competitors? read more

The manager, Margarita, was excellent. Once she found out what I needed, she immediately took me in her office. I started having a cluster headache while in there. She was very empathetic and patient. Margarita contacted United Healthcare my insurance company and stayed on the phone until my extremely difficult issue was resolved. The service she provided was among the best I have ever had.I would recommend Lincare to anyone. read more

This is to give Thanks and Appreciation to Lincare driver Chris (Garland, TX). His hard work, personality, dedication and believing that each customer matter does not go unnoticed. read more

Amazing staff!! We were traveling from Florida to Colorado with our Father and wasn't able to exchange his oxygen tanks at the scheduled location. We stopped in at the Garland location unannounced and the staff was so helpful and friendly!! They swapped our tanks and made things much more efficient for our long road trip. Margarita was especially fabulous and we are forever grateful! read more

Lincare is an outstanding medical company DME provider. Margarita's support, response, and patient care have been unsurpassed. I highly recommend Lincare's Margarita to anyone without hesitation! read more

My DELIVERY DRIVER, Chris, is GREAT but, the OFFICE PERSONAL are still impossible to get intouch with when there is any need to contact the BUSINESS OFFICE directly, and the separate ORDER DEPT is finally improving. read more

I'd give this company a minus one if I could. Customer phone service never, ever, ever, returns a call. Period. I'm into my second month now of attempting to re-instate delivery of CPap supplies, told the same thing every time I call. One would think with all these bad reviews corporation would take notice. I'll try that next. read more

I would leave a 0 stars if I could. Company fumbuls with just about everything. Good luck trying to get your supply if you need them. 7 to 10 days turns into 3 weeks and counting. read more

Margarita was so helpful at the garland office I love her to death she was very concerned about me and my well being she made me fell important she is in the garland office and she made sure the office got me what I needed.thanks to the garland office I can now breath. read more

The worst company that I have ever had to work with! I am so glad it will only be short term. They are charging my insurance company $18,000 a month you would think they care about their customers but they don't! They are rude when you call and they can't even give you a simple answer to a question, they leave you on hold so you will get tired and hang up! I will be letting my doctors office know their level of service , hopefully they don't keep recommending them and others don't have to deal with their unprofessional people. Really sad this is the company you have to deal with to keep you living and they treat you like this, shame on them! read more

terrible company. It's not the local staff's fault, but Lincare truly is a very disorganized company.

Made an "appointment" to swap out a concentrator with the Garland location for today at 10 am. Called after waiting an hour and a half. Was told they don't make appointments and no record of such. Will call me back. Holding my breath (pun intended). read more

i agree with other statements. I have actually stopped by and sent two emails...Still no response. ??? How does this place operate? read more

Where to start ?? If I could give a ZERO I would. This company doesn't give a crap about the patient, they only care about scamming your Insurance!! They don't do what they are supposed to do in the 30 days when you have mask issues. They also don't send you your mask like they are supposed to. They don't care about your health concern or needs. They should be put out of business for fraud. read more

I contacted them today and was on hold for 30 minutes without speaking to a rep and they suddenly hung up on me not once but twice. I wasted an hour, but will keep trying because my blind WIFE (diabetic/CHF) can not get her portable oxygen tank replaced and is now home bound. I would suggest a receptionist or message recorder so customers do not wait needlessly! There is only one listed phone number. read more

If I could I would give them zero stars. Lincare has THE WORST CUSTOMER SERVICE EVER! They DO NOT return phone calls. When you do reach someone they tell you we can't find your paperwork with the measurements. Would not recommend doing any business with them! read more

I don't know where to begin! Why is this company still in business? This company has piss poor service when it comes to servicing their customers. I've been trying to get O2 for more than 2 weeks for a patient it's always something either they don't have the order, they need an additional signature on an order, or all of sudden they've found the order but still can't provide O2 to the patient due to missing initials. Supposedly someone called requesting a document to be initialed but I find that hard to believe when I spent last week on 3 way with a provider from my office trying to get this taken care of. read more

Terrible customer service and they have some of the laziest staff I've ever dealt with. So frustrating as other DMEs have bent over backwards to keep us satisfied. They obviously make so much money off of others that they don't care to keep customers happy. read more

Horrible customer service experience so far! It takes forever to get someone to answer the telephone and when they do, they are rude!!! read more

Really abysmal. My mom was discharged with a prescription for "1 tank of oxygen," which took 7 hours to be delivered (so she was at home without oxygen and oxygen saturation levels in the 80% range - normal is around 95%). The delivery person predicted that the tank would last 8 hours, and he had only 1 tank with him (which admittedly was the prescribing provider's fault -- he should have prescribed more). Thus, I asked the doc for another O2 prescription (for more than 1 tank!), and rather than risk another 7-hour+ wait for delivery, I drove out to Garland from downtown Dallas and picked up another 5 tanks of O2. Had to pay out of pocket $22 apiece (because Medicare wouldn't cover them for some reason). Turns out, the tank my mom was using lasted 24 HOURS at the rate she was using it (3L/min continuously). By the time she was well and her O2 levels had normalized, we had an extra tank of O2. My mom called Lincare to have them pick up the empty tanks + the unused one but they didn't come pick them up for an ENTIRE WEEK. She called three times over the course of the week, and then, fed up, she drove them out to Garland. They also didn't buy back the extra unused tank, with the safety seal intact, even though it was entirely their fault (because of the wildly inaccurate prediction of how long the tank would last) that we bought too much. AVOID AVOID AVOID if you can!! read more

Absolutely do not use this company. I have worked with this company for two months and am told different info each time....have all we need, need something else, denied...Medicare reports they have nothing from them. Don't waste your time. read more

I'll be waiting on Lincare deliver my oxygen since Wednesday January the 1st 2020 I can't get anyone to respond to me or help me I'm on oxygen 24/7 and no one seems to care whether or not I get my oxygen today or not this company has really falling apart I have other appointments I've had to cancel today and also have appointment in the morning I cannot leave my house without my oxygen I feel like a prisoner hey are hostage by this company read more

This company has the absolute WORSE customer service! Just called about my kids 75 year old grandfather's portable oxygen machine! He just got it last week and it hasnt and will not work. Called this company yesterday (in Garland) and the lady on the phone just troubleshooted) she was supposed to call back and never did, so I just called again and got the same lady on the phone. She was exremely rude!! She stated that their company isnt in this area until Wednesdays, so wouldnt be able to pick it up til then, which was fine, do big deal. And then she made it a point to get smart a$$ and say "well even when we pick it up we will still have to call the company of this machine to see if they can even send him another one" I asked why wouldn't they be able to, she rudely said "well it's a new machine" I said "and your point?" Its not his fault the machine is defective and hasnt worked since he had it! It didnt even work last week when the lady dropped it off. Anyways, she was so rude that she was literally over talking me and then when I would try to speak, she started yelling. Lady, if you see my review, just know that your rude b**** a** would not have been talking to me like that face to face!! Crappy company since they allow their employees to talk to customers like that. read more

Terrible Service. Had problems with the concentrator I hsve. Called them in Monday knowing they are in my area in Tuesday. Advised they could not get to me for another 8 days. The following Tue. Called the Head office and had someone here the next day. This is the office on GARLAND ON SHILOh RD. Have had to call Up to 3 times to get new nose pieces only get them by mail . Each time they have no record of me calling.. last year has only 2 bills for the whole year to pay my part. Have not had one this year at all and it's the 7th month already. Billing dept is not any better. Called them last yr and could not tell me why I Did not get a bill. Adds up for a while year. read more

Absolutely the worst operation that I have ever experienced. They have no clue about service, customer satisfaction - NOTHING.

My wife has been on oxygen 24/7 for five years. Lincare has been the supplier all this time. We have always been provided with tanks, cannulas and other equipment whenever needed. Our oxygenator has been serviced on schedule during all these years. read more

I have been dealing with Lincare for the better part of 3 years. They are very unprofessional and not well organized at all. To start with, it took me over 2 MONTHS to get up and running with them. I had used another company previously, and even though my doctor provided them with THREE prescriptions (kept saying they didn't have one), they couldn't seem to get it processed through Medicare (who can be difficult, but not usually with oxygen). I was assured 3 times that I would qualify for their Indigence Program (offensive name to say the least) due to being on SS only and that I should simply fill out a statement and attach proof of income from SS, and I would not be charged the 20% that Medicare does not cover. I sent this paperwork in immediately, and then 3 more times during the next 6 months, at which time I gave up. Admittedly, it hasn't caused an interruption in service, but they charged me every month for which they billed Medicare (13 months and then it was paid for per Medicare contract), have left it on my credit, and then (for more than 1 year) continued to make collection calls. Finally, yesterday I called for hoses and portable containers of oxygen (included in overall cost per Medicare contract) and--once again--received the wrong size of hoses. This happens almost every time. If you value your health and even more so your sanity, go somewhere else! read more

My mother passed away on Thanksgiving day of 2017. Since then I have called Lincare to come and pick up her oxygen concentrator. I have to hire someone at 100.00 a day to wait at the house for them. Today I was told they would be there before 12 noon. It is now 1:27 no one has called or showed up. The lady who made the arrangements is busy and can't come to the phone. Everyday they do this to me is like revisiting the day my mother died all over again. Thank you Lincare for rubbing salt in a wound over and over with your broken promises. read more

I concur with Cathy D (9/15/17), this is the worst customer service operation I have ever seen. Always a problem, need more information, your Dr didn't reply, need sleep study, wellmed says not qualified. This is pure unadulterated frustration. Problems never end. With help of Dr, went to Apria, order confirmed in 1 1/2 days. Now happy camper. read more