After a less than desirable experience with a competitor, I found this place. It was time for a new…read moreCPAP machine, and Mid Cities was great. The technician first asked if I was a current CPAP user, and after getting a read on my knowledge level (I'd call it pretty advanced), he very deftly adjusted his instructions for the new machine, focusing on the differences between it and my current machine. After the sale, they were very good with following up by phone for supplies and to make sure everything was going OK. This was definitely the best experience I've had with a durable medical equipment company, and I'd highly recommend them to anyone needing DME.

Bad experience. After placing orders for my standard CPAP supplies (mask, filters) in April and…read morewaiting almost a month I called to find out where we were. The person on the line found the order but reported that the person who took it never submitted it. Fine, let's try again. Again a few weeks go by and nothing shows up. I call back. This time they were out of some of the supplies. But they could send the little air filters. Yes, please, I said. And they promised to back order and ship the rest. Almost a month goes by and finally the little filters show up. I call and the other stuff is still on back order. I start using old supplies I've saved and forget about the order. I call in August. Still back ordered but coming soon! In September they finally send a letter. They have sold my account to another company called Verus. The stuff I've been waiting for since my first call? Not going out. I have to call this other company, now, to get it. I suspect that they knew all along that they couldn't fill my order but needed to keep as many names as possible for the transfew. That's dirty.

Great people. This is our go to supplier. They support what…read morethey sell, and know their products.

The people who work at this CVI are so so helpful. My husband recently had his hip replacement…read moresurgery. I needed bathing supplies, most importantly to give him a shower. The staff showed me several options. I had to be sure it would fit in the shower area. They were so helpful and we chose the perfect bench seat. It has worked out nicely. It's very light material, but rated for 300lbs, and comes apart easily. I'm able to manage it myself. We also purchased a bedside toilet. It ended up that my husband didn't need this, but returns are so easy. We never used it, and I kept the original receipt. The saleswoman helped me out to the car with my purchase in the rain. She had a huge umbrella. She was so supportive and very kind. I highly recommend this business.

Dougherty's has moved to Preston Valley shopping center. I'm driving out of my way to this…read morepharmacy. Their section of skincare is the best in town. First recommended by my doctor when I moved to Dallas over 10 years ago. Great service. Competitive prices. CHEERS!

A patron for over 60 years. Experiences are quickly becoming very poor. Out of stock, apathy in…read moresome assistants, Note the clientele is a lot of older people. All parking is taken up by the employees.

Perfect from start to finish. Needed to rent a hospital bed for what I thought would be 6 weeks,…read moreturned out to be 4 weeks and they refunded me for the last two weeks. Told me my delivery date and that Gabriel would call when 30 mins out. He arrived on time, set the bed up, made sure it worked, when I was done he picked it up on time and thanked me for my business. Hopefully I won't need this service again but if I do, I know who to call.

I have had semi-electric hospital beds in my home for decades. (Medicare doesn't provide fully…read moreelectric hospital beds.) The current bed's control began to fail, leaving the occupant in the same position for many hours. Medicare could not tell us if the bed was five years old or not; a DME (durable medical equipment) provider of Medicare beds would have to do that. We were in need of a specific feature on a bed made by Drive Medical. Years ago, such beds had a mechanical way to manually change the position of a home care hospital bed in case the power goes out. But no more! Most beds now have a 9-volt battery installed inside the motor housing or some equally inaccessible location, particularly for the occupant of the bed, and particularly if the room is dark because the power is out! What are these manufacturers thinking!? While the Drive battery is now in the bed's hand control, be aware that its sole purpose is to provide enough power just to let the bed down to the flat position! At least the occupant (if a spare battery is within reach) or care partner can change the battery easily. We change the battery every 6 months, with the time change, when we also change the smoke alarm batteries. We also keep a few spare 9-volts in the refrigerator; if there is a small refrigerator in the occupant's bedroom for medications, ice, food, or drinks, that's an ideal place for batteries. We have never experimented with them to see if the knees can be raised/lowered or the head raised once it is down with the power out. A to Z Medical Equipment and Supplies was, thankfully, the first and only company I called. They confirmed that they carried Drive Medical beds with the backup battery in the hand control. Getting replacement equipment from Medicare has become a process. Our home care physician had to visit in person to confirm that the bed was indeed faulty. A to Z Medical was able to determine when the bed had been delivered--4 years and 11 months ago! I panicked, but only for a moment. Given the circumstances, A to Z would deliver a new bed the next day and bill Medicare later. In fact, the bed and the doctor arrived at the same time. There was one problem which I might have foreseen and now you might, too, if you need a replacement bed. The single driver was shown the location of the broken bed and asked me if I had someone who could disassemble the bed: he was expecting a space where he could place the new bed, not this. I called one of our attendants, who was in the middle of getting new glasses. He dropped everything and came over. The driver, meanwhile, left, saying he would return. When he did, the attendant had easily removed the head and foot but was struggling to get the platform folded in thirds. He asked the driver if he knew how to fold it and he stepped right in. Then I realized the ridiculousness of his "not my job" mentality. The old Drive bed and the new one were identical so he could have pivoted and had the old bed disassembled in less than 5 minutes[ it is easier than getting the pieces assembled by yourself. My employee could have saved his time off and gasoline, and continued getting his glasses uninterrupted. I did call A to Z's Sales team and thanked them for their compassionate creativity before I suggested that they better coordinate the situation and the driver's instructions. You might ask them to verify the same if you are receiving any large equipment that might be difficult to get through hallways or doorways, or as in this case, it is replacing an existing piece of equipment that will need to be disassembled and removed. Which reminds me that this driver was not willing able to do anything with the old bed. Since it was inoperable, and we had someone who could take it out to the curb, we had our solution but you might want to ask your DME about their disassembly and disposal policies. Some other options include alerting a junk collector (We use Nextdoor.) donating reparable items to Goodwill stores that hire workers who clean and repair items for sale; not all do, or donating useable items to an appropriate local charity.

Your company charged medicare & my Empire plan for two blood Glucose monitors which were never…read morerequested or received. I will be passing on this information to legal authorities unless it can be resolved. The phone # you have on file with Medicare & the # on your website is not a working phone #. Iam trying to reach your company to see if this could be resolved however there is no working number available.

Aids for recovery is the best hospital supply place on the planet. Get it opened again. We need it.read more

We had such an amazing experience at Scrubs & Beyond thanks to Emoree! We actually flew in from out…read moreof town specifically to shop at this location, and she truly made the trip worth it. Emoree went above and beyond to help us find some very difficult scrubs. She searched everywhere, checked multiple options, and didn't stop until we found exactly what we needed. Her patience, dedication, and positive attitude made the whole experience stress-free and enjoyable. Customer service like hers is rare these days, and she made us feel valued from start to finish. If you're shopping at Scrubs & Beyond, definitely ask for Emoree -- she will take great care of you! Thank you again, Emoree, for your outstanding service. We truly appreciate you!

Salesperson Joey was fantastic at finding me the right style and fit for my scrubs. He was…read moreknowledgeable, kind, quick and efficient. Thank you for a great experience and for serving our nursing community!

I have been looking for a good place to buy replacement bulbs for my aquarium and found…read moreSOSlightbulbs Their website is easy to use and with the lowest price on the internet, I'm a customer for life!!!. Placed my order on a Tuesday and had it in 4 days. I Switched over from the Ushio 14K and I can't believe how much more color and growth I see from my SPS. I'm very happy with SOSlightbulbs and will order again. I highly recommend this company. Oh and one more thing if you spend over 150.00 dollars you get free shipping!!! Watch for different aquarium forums and sometimes that post a free shipping code for all aquarium orders.

From the owner: SOScleanroom.com is an award winning distributor of cleanroom supplies, technical lighting, and…read moremicroscopy.

Called to confirm they had the medical brace I needed and they said in stock. I told them I had 2…read moreinsurances and already confirmed they were in network provider. Told him I would be there in 20 minutes. When I got there sign on door said close until 230 it was 115 when I got there. I saw employee and knocked on door. He just ignored me and went in back. I came back at 230 and it went from bad to worse. I showed him the prescription. He said I would need to email it to the business which wasn't a problem. He then said I would need to email him all of my medical records and insurance cards to him so they could send to insurance company. I told him the insurance company already had all my medical records and it was strange he would ask for that. He said I could just pay for it and seek reimbursement from insurance company. The specific device requires a fit time and he was not offering a fitting. I contacted insurance company and they information me that is unusual he would have asked me to send medical records. I left as he was still trying to sell it to me. I contacted another business and they set me up for a 900 am appt tomorrow and with the fitting and approval process should take about 2 hours

I highly do not recommend this business. The language barrier alone is difficult enough to handle…read morebut after we got past that I was hung up on multiple times and told things were my problem not their's. As a DME you would think they would have some compassion and customer service skills. They have none! Stay far far away!

If you are here looking for hospice care, I want to first say I'm sorry, and then warn you to…read moreplease look elsewhere for your in home hospice needs. I've dreaded writing this review, b/c I do not want to relive this awful time, but I also want to prevent others from going through what we went through. How this company works is the government pays them with our tax dollars and they provide in home hospice service (my dad wanted to stay home for the end). But this service was completely inadequate. They came 3x/ week for 45min and pretty much only took my dad's vitals, gave us a pep talk and left. They left supplies and medication, but very few instructions. At the end my dad could barely move or talk, but he could nod and whisper a few words. One day toward the end, with the little energy he did have, he was saying "pain". This was alarming b/c he rarely took any pain medication usually. We gave him the allotted morphine and before it was time to give him more, he was saying "pain" again and was obviously very distressed. This went on every 30min for several hours during which the regular nurse came (it was her scheduled day). We said the morphine wasn't working, and we needed help. She didn't believe us at first, but then said she'd give us fentanyl patches. I asked how. Did I need to go to the pharmacy? She said no, they'd come by messenger. I asked when. She said that night or maybe tomorrow. We showed her that we were running out of morphine. She said she'd get more of that too (when/how?) that night, maybe as late as midnight or tomorrow. I include these details to demonstrate how little information is given. You have to ask or you won't know. The patches finally arrived several hours later, but took 6hrs (I think she said) to reach full strength, so my dad was still in pain. We had to ration the morphine b/c more morphine didn't come until the next day. The next morning, he seemed more comfortable but was gasping for air. I kept saying something isn't right or maybe this is the end? I didn't know. This went on for hours with us by his side while he struggled to breathe. Then we realized the water on his oxygen tank was completely dry and the oxygen was on a low setting. Apparently the tank needs distilled water, but no one told us that or told us to monitor it. Luckily we had distilled water at the house. After the tank was filled and the air was turned up to high, my dad relaxed and breathed comfortably for the rest of the day. When we called and complained to the head nurse that his oxygen water was left empty, she told us that the oxygen didn't need water (I want to repeat, she said it didn't need water) and even if it did, it wasn't empty. Even though she wasn't there, she told us her nurse told her it was half full the day before (a lie). I am not a nurse, but I cannot find anywhere on the internet where it says oxygen doesn't need water. It moistens the air and makes the patient more comfortable. When we said he was gasping for hours and when we turned it up he stopped, she told us that was just a coincidence. My dad was at the end of a long illness and nothing was going to save him, but he shouldn't have left this world in extreme pain for a full day or gasping for air. This company is collecting our tax money and giving minimal service in return. I've heard other people have had great experiences with other hospice companies, but this isn't the one for you.