I received an email inviting me to get my eyes checked as 18 months had elapsed from my previous…read moreappointment. I made the appointment but when I arrived for it I was informed that the email was sent by mistake a week early and I was not eligible for OHIP coverage (I'm over 65). There was absolutely no effort made to compensate me for my trouble, rather i was told that I could re-schedule a week later. I sent a complaint to the parent company Luxotica, but was given a run-around and directed to a non-functioning complaint form. This used to be a good place to go, but in my opinion the customer service has gone downhill. I will be looking for a local optometrist that is not part of a huge multinational enterprise.

Have been a loyal customer at the store since it open in downtown Kingston and have been seeing…read moreStephanie at this location since she started there. Have always had nothing but the highest respect for her professionalism and quality service, and she never hesitates to make any minor adjustments that are needed to my glasses to keep them in tiptop shape in terms of fit and comfort

Great clinic. The very best. Staff are professional, kind and courteous. Tons of parking.read more

I was recently involved in a car accident by a reckless driver. I had called to schedule an eye…read moreexam in order to get a new pair of glasses urgently . I also advised them that I have a medical exemption from wearing a mask and they have refused to render me a service unless I wear one. Their excuse is to protect their elderly patients . I proceeded to send them the Public Health Order regarding public health exemptions and they did not budge. I am currently in the process of filing a Human Rights complaint . Upon reiterating concerns regarding my disability, they stated that I would be REQUIRED to wear a mask in the common areas, but not when I meet with the doctor. Please be aware that they do not make accommodations due to undue hardship for those patients with disabilities.

I can't say enough good about Dr. Grainger and his staff at Cataraqui Eye Exam Centre. Just like…read moreColleen's 5-star review I thoroughly enjoy Dr. Grainger explaining what's happening through detailed imaging of each eye and his recommendation.

Dr. Grainger taught me more about my eyes than I'd ever been told before. He explains things very…read morewell. I was very impressed.

Not sure why this place would ever get a bad review, unless possibly it was from years ago, and…read moremaybe a different dentist then Dr. Chater! Can't say enough good things about this clinic and Dr Chater and all the staff! Amazing attitudes, so pleasant and friendly, the work Dr Chater does is simply amazing. My whole family goes there and we could not ask for better care and work they have done on each of us. Never recommends procedures you dont need and makes you very relaxed when you are getting dental work done. His staff is always pleasant as well ! Would not go anywhere else!

I have never had anything but exceptional and kind service at this clinic. Dr. Darbar and his…read moreentire staff have accommodated me multiple times for emergent issues and always ensure I am comfortable and as pain free as possible. No one *wants* to go to the dentist, but at least I know I am in safe and knowledgeable hands at Altima! They always make it very clear to me what my billing will be and what my insurance will cover so there are no surprises.

It is with great pleasure that I share my experience with the KMA Dental team. Amazing…read moreprofessionals and caring people! I needed extensive work and Dr Kobilov's artistry and dedication, seamlessly supported by his hard working team put a smile on my face again. Best experience so far, after many not so pleasant. Dr K's gentle approach and concern for my comfort as well as his eye for details were just a few of the factors that contributed to this. Highly recommend them and wish them good luck! Thank you KMA Dental!!

Dr. Kobilov expelled my family from his clinic's patients list. He even cancelled all existing…read moreappointments for my family member. Sounds non-professional and rude (especially if they claim themselves "friendly" on their website's homepage)? Well, this was how this dentist found appropriate to pay back to me. I was asking the clinic some inconvenient questions. It was just me, not my family members, but the dentist found appropriate to punish innocent people. Dr. Kobilov's choice of punishment might appear right for those who believe that some dentists are saint people who never make mistakes and therefore should never be questioned or criticized. My fault. I should have learned to behave better in this clinic. I made a lot of sins. Here they are: I allowed myself to ask the clinic questions that were related to their billing errors (duplicate billing/overcharging). I brought a third professional opinion into our discussion with the clinic, and this third opinion was not in favor for quality of work and billing at KMA Dental. I was not happy with the fact that Dr. Kobilov could unilaterally change appointment time and did not even bother himself about giving a call in advance in order to discuss with the patient whether this was acceptable or not. (This seems pretty disrespectful, especially if you read on the clinic's website or Google Reviews pages about their "friends and family" style or "respectful communication" practices). Going back to last treatment episode in this clinic I did not like that Dr. Kobiliv made anesthetic shot without patient's permission. Unfortunately, the above mentioned episodes happened in May of 2023 were not the first cases of disappointment with KMA Dental. Well, it is clear by now that Dr. Kobilov never appreciated honest and trustful discussion. No wonder he called our recent email communication around real issues as "condescending", "insulting" and "harassing" (read their Google Reviews response to my review). Summarizing this long review, I personally believe that patients do have rights to ask questions on treatment qualities, amounts billed, office ethics towards patients, and etc. but maybe I am exaggerating something. Anyway, if you are okay with any amounts billed; if you are fine with duplicate billing; if you are not mentioning second opinion in this office; if it is acceptable for you that the clinic can change your appointment time without asking your opinion; and if you never argue with this dentist at all you are probably guaranteed to be happy with their service.

Most expensive zipper I've ever had done, and it's a cheap zipper which is already having problems…read moreafter only a few weeks. Ridiculous cost may have been because they took it upon themselves to have my coat dry cleaned without my permission - I've washed it over a dozen times trying to get the stink out, but those chemicals are hardcore and almost impossible to remove, so now I get sick every time I wear it... guess my six hundred and something dollar parka is ruined now, and I can't replace it with my pension budget. Worst part is that they bit my head off and shouted excuses at me instead of apologizing. Oh, and they did not return my really nice leather zipper-pull.

I have been a customer for over 10 years and have had only one minor problem (due to my poor…read morecommunication) that they immediately corrected. I have always found them amazing at what they can do with a sewing machine. Many times I have walked in with a problem, zippers, pants hemmed, invisible mending, new elastic collars and wrist bands and they have offered me excellent solutions. I highly recommend this hard working sewing business.

The staff and Denturist Tyler Ballantyne were very professional, friendly and welcoming to me. The…read moreservice and quality of work was exceptional and I was very satisfied with the results and care provided to me by this wonderful team. I would highly recommend this clinic.

I go to Proactive Physiotherapy weekly. They are great, beginning with Mike in the front office who…read moreis always pleasant, courteous and helpful to all the staff at the clinic! I love that they don't just give me some exercises and send me on my way like others have done in the past. I actually get treated and worked on to help my spasticity I have with MS. They are knowledgeable, kind, and caring about the patients they treat! Ahmed and Mike are the best! I wouldn't go anywhere else!