I have never reviewed anything online, but I felt compelled to do so based on one employee…read more The receptionist Chrystal has an overtly rude attitude which is highly unprofessional & extremely off-putting. Every interaction I've had with her has been unpleasant & left me questioning if I want to return. One small example out of several: Something as simple as picking up a repair. I advised of my name & reason for coming in. She just stared at me, saying "a repair?" with a sour expression & tone, as if implying I were making it up. I asked her to look me up in the system to confirm; she continued to stare at me & do nothing but tell me two other names of people she had repairs for.. what kind of customer service is this?? I happen to be a receptionist myself & I'm appalled at her demeanor & lack of interpersonal communication skills. Every other employee there has been an absolute peach & each time has had to step in for her because of her incompetence. It's unfortunate that one miserable person can create such tension in an otherwise lovely establishment.

From the owner: At Hoover Optometry, we are dedicated to providing you with the finest eyecare services and a…read morespectacular selection of frames. Our Commitment to You: Superior Eyecare: We take pride in delivering exceptional eyecare services that prioritize your eye health and overall well-being. Our experienced team of optometrists is here to ensure your vision is at its best. Stunning Frame Selection: Explore the most dazzling array of eyeglass frames in Kingston! From timeless classics to the latest trends, you'll find the perfect frames that not only enhance your vision but also reflect your unique personality. Quality Guaranteed: We stand by the quality of our frames. Rest assured that you're getting the best when you choose Hoover Optometry. Our frames are built to last, so you can enjoy clear vision and stylish looks for years to come. Affordable Luxury: Quality eyewear doesn't have to break the bank. We cater to all budgets, ensuring that everyone can enjoy the luxury of exceptional eyecare and fashionable frames without compromising on quality.

I received an email inviting me to get my eyes checked as 18 months had elapsed from my previous…read moreappointment. I made the appointment but when I arrived for it I was informed that the email was sent by mistake a week early and I was not eligible for OHIP coverage (I'm over 65). There was absolutely no effort made to compensate me for my trouble, rather i was told that I could re-schedule a week later. I sent a complaint to the parent company Luxotica, but was given a run-around and directed to a non-functioning complaint form. This used to be a good place to go, but in my opinion the customer service has gone downhill. I will be looking for a local optometrist that is not part of a huge multinational enterprise.

Have been a loyal customer at the store since it open in downtown Kingston and have been seeing…read moreStephanie at this location since she started there. Have always had nothing but the highest respect for her professionalism and quality service, and she never hesitates to make any minor adjustments that are needed to my glasses to keep them in tiptop shape in terms of fit and comfort

Great clinic. The very best. Staff are professional, kind and courteous. Tons of parking.read more

I was recently involved in a car accident by a reckless driver. I had called to schedule an eye…read moreexam in order to get a new pair of glasses urgently . I also advised them that I have a medical exemption from wearing a mask and they have refused to render me a service unless I wear one. Their excuse is to protect their elderly patients . I proceeded to send them the Public Health Order regarding public health exemptions and they did not budge. I am currently in the process of filing a Human Rights complaint . Upon reiterating concerns regarding my disability, they stated that I would be REQUIRED to wear a mask in the common areas, but not when I meet with the doctor. Please be aware that they do not make accommodations due to undue hardship for those patients with disabilities.

I can't say enough good about Dr. Grainger and his staff at Cataraqui Eye Exam Centre. Just like…read moreColleen's 5-star review I thoroughly enjoy Dr. Grainger explaining what's happening through detailed imaging of each eye and his recommendation.

Dr. Grainger taught me more about my eyes than I'd ever been told before. He explains things very…read morewell. I was very impressed.

Very professional and extremely helpful…read more Easily the best experience I've ever had shopping for contacts and eye glasses. The staff always greets you with the smile and the optometrist is very knowledgeable and takes the time to give you proper advice. Will return again.

I had a very negative experience at St. Lawrence optometry…read more The St. Lawerence optometrist Dr. Chippior (whom owns both stores) saw me for a two year follow up appt.. Dr Chippior told me I was borderline requiring glasses and asked me for a two week return visit to re check my right eye. Right after the first visit and without telling me, she advised the MTO that I could not drive without corrective lenses. Dr. Chippior did not advise me of needing corrective lenses nor on my second visit two weeks later She advised me that my new prescription was such a "minimal change" that I would not notice the difference in the glasses. She never informed me that this prescription would require me to wear glasses in order to legally drive a vehicle. This lack of disclosure was both unprofessional and potentially dangerous. I will never see her again nor would I recommend her or her business.

From the owner: St. Lawrence Optometry Clinic is the oldest and largest optometry clinic in Kingston. The clinic…read morehas served the optometry needs of the region for over 40 years, combining a tradition of personal, patient-focused service with the latest technology and education to care for all of your optometric needs.